Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Simply put, again.  The copies of the 2 invoices I am requesting are the copies of the actual invoices that got sent to my house at the end of my service with WM.  First one only had $180.60 as a final bill stated on it nothing more.  The next invoice was under $10.00, believe to be $6.00.   Not new invoices with numbers and back dates on them.  The actual copies of the 2 invoices in dispute.      
Regards,[redacted]

September 2, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Route Manager Alecia confirmed, she spoke to you and service issue was resolved. In addition a 2-month credit applied to your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

March 30, 2015
[redacted]
[redacted]
[redacted], MN [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Our apologies as after reviewing we have realized we never responded to your inquiry. Today, we do want to acknowledge receipt of...

your issue and offer the following response.
After researching our internal records, I found your payments applied to your old account# 593-319902.  Our billing department transferred your payments to your new account# [redacted]. In addition, the late fee and a two-week credit also applied to your account. Currently your account is showing a credit of $51.17; please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option 3.
Cordially,
Nancy G[redacted]

July 22, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

February 4, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you and service issue was resolved. [redacted] also confirmed our driver is scheduled to pick up your recycle today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

July 9, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 25, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity [redacted] your concerns.
Route Manager [redacted] confirmed, he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 8, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Respectfully,
Nancy [redacted]
Waste Management Corporate

June 17, 2016 [redacted]  Revdex.com Complaint#[redacted]  Re: Waste Management Account# [redacted]   Dear Mr. [redacted], The recent annual price increase was in January, on your invoice we explained an increase occurred and by paying the invoice you accepted the increase. See Below, in addition I attached your invoice for January. “Please note your service rate has increased for services covered on your current or next invoice. Your new service rate may be based on any number of factors, including adjustments to cover increases in the Consumer Price Index (now tied to the Water, Sewer, and Trash Collection CPI published by U.S. Bureau of Labor Statistics), increased costs of servicing your account, such as disposal costs, or other costs specific to the waste industry, or for us to achieve acceptable operating margins. To the extent required by your customer service terms, your consent to your new service rate will be effective upon your invoice payment.” [redacted] requested to terminate the Agreement with Waste Management of Minnesota, Inc. and Waste Management of Minnesota, Inc. agreed to cancel your service effective March 04, 2016 and release [redacted] from liquidated damages. An adjustment of $431.83- was issued in good faith to lower the removal charges and remove the finance charges. This leaves you with a balance of $334.58 for February’s service we provided and one removal charge.  Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.   Very Respectfully, Victoria [redacted] WM Cares Corporate

April 25, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account[redacted]
 
Hello Matthew,
I apologize that you experienced issues with your account, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times regarding your rates. We offered to lower your rate and you declined and requested to cancel your account.
[redacted] Church signed a Service Agreement ("Agreement") with Waste Management, which took effect on January 1, 2015 for thirty-six (36) months. Pursuant to Section 2 of the Term, the term of this Agreement is set forth on the service summary sheet, which ends January 1, 2018.  Please see attached Service Agreement.
[redacted] Church can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] Church would like to continue with the cancellation, please email Account Manager K[redacted] Williams at [redacted] or email k[redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I would like to see a copy of a signed contract that says I agreed to that policy. I do not recall signing or seeing a policy that states that, it is not in any paperwork I have received from your company. I re-reviewed everything I have received to date to verify. I do not agree to pay you for a service I am not receiving, have asked to be cancelled for over a month and was not being performed correctly for several months prior to my cancellation of which your company was notified. Please give me the date and time the bins will be removed from my property I have now been asking for 32 days for their removal. I believe that is more than adequate time for you to arrange for them to be picked up. I would not call 4 unreturned phone calls "phone tag" and would appreciate you respecting my complaint against your company more than to call it that.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Nothing else to talk about here. We certainly do not agree. My complaint stands. Over charging a customer and a company CSR admitted it but management obviously does not see it or they do not want to see it. I did change service provider and still feel I was overcharged and the company refuses to make it right. Not worried about the money as much as I want other customers to see what Waste Management stands for. It is surly not a customer oriented business. I want the complaint to stand where others can see it please. A A+ rating with all these complaints tells me Revdex.com is not doing there job also. 
Regards,
 [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
My local Waste Management finally picked up my recycling bin Friday evening, after I had filed this complaint.  I also received a very nice follow-up phone call of apology from their corporate office.  My complaint is resolved.Thank you for helping me resolve my complaint.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have not spoken with [redacted] today regarding the account cancellation.  This has not been resolved.  
Regards,

April 06, 2016
 
 
 
Wayne C[redacted]
 
Waste Management Account# [redacted] WPC ROOFING LLC
 
    Revdex.com File# [redacted]
 
 
 
Dear Mr. C[redacted],
 
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3 and ask for [redacted]
 
 
 
Very Respectfully,
 
Victoria H[redacted]
WM Cares Corporate

February 17, 2015
 
[redacted]
[redacted]
Medina, OH 44256
 
Re: Revdex.com Complaint# 10450965
WM Account# [redacted]
 
[redacted],                         
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
 
Upon review of your account, our billing department submitted a reversal on 2/17/15 for $50.00 back to your Visa card ending in [redacted]. Please allow 3-5 business days for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]       
 
Reference made to the above-mentioned Revdex.com complaint...

you filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

July 24, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account # [redacted]
 
Hello [redacted],
In response to your last comment, your account has been canceled effective 7/21/2017 and our container has been removed. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

August 12, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide...

you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 9, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
After researching our internal records, a reversal for $55.18 was issued back to your ACH checking. Please allow 7-10 business days for the reversal to appear in your checking account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Cordially,
Nancy G[redacted]