Waste Management

May 22, 2015
 
[redacted]
[redacted].
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 235-116840 [redacted], [redacted]
 
Dear Mr. [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concern.
In review of your account, when you called on May 08, 2015 our customer service representative cancelled your account per your request. At that time your refund request was sent to our customer service lead for approval.  I show we owe you a refund of $52.50, which we are in the process of expediting.
 We are sorry to see you go, and have appreciated you being a valued customer.  If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  or by phone at [redacted] option *.
 
Here to Serve,
[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you for the prompt response and resolution to the problem.  The offer is fair.  I appreciate their interest in resolving this issue.Yours truly,[redacted]WM account # [redacted]Revdex.com Complaint ID# [redacted]

October 12, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
Senorina confirmed she attempted to reach you at [redacted] and was unsuccessful. Please provide the best telephone number you can be reached so that we can resolve the billing complaint.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

April 20, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with the delivery of your containers and appreciate the opportunity to address your concerns. At Waste Management, we...

are committed to providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
 
Your wife called on March 29, 2017, to setup services, and was advised of a delivery date for containers of 10 to 15 business days, which would have been no later than April 19, 2017.  You called again on April 12 to report that the containers have not been delivered. We reached out to our operations team, and they confirmed the containers were delivered on April 18, 2017.  Per your credit request, we reached out to the city of Bluffton, and were advised that you are not billed for trash service.  Again, please accept our apologies for the frustration caused by this situation.
 
Shoulld you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[redacted]
 
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

February 19, 2015
 
[redacted]
12600 50th Avenue North
Plymouth, MN 55442
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, you canceled your account effective 8/28/2014, leaving a balance of $69.92 for 7/1/2014 to 8/28/2014. You did not make any payments on your account; you were charged finance fees for each month you did not pay the balance. On 01/01/15 your account balance was $101.54; on 1/2/2015 you made a partial payment of $35.68, leaving your account balance of $65.68.   Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]

July 28, 2016
                     
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

September 16, 2016
 
Revdex.com Complaint# 116705529
Waste Management Account# [redacted]
 
Hello Nichole,
Again, please accept our apologies for the frustration caused by this situation.
Very Respectfully,
Nancy Giblin
Waste Management Corporate - WM Cares

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/19/2017 and assigned ID [redacted]
Regards,

November 10, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account[redacted]
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the removal of our container and appreciate the opportunity to address your concerns.
Route Manager Retha confirmed our driver removed the container today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

August 3, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our...

response.
We received your Revdex.com complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, account number or the township in which you are located or homeowners association, mobile home community, if applicable?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

September 22, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem.
Your Account Manager [redacted] confirmed she tried to reach you at ([redacted]) and was unsuccessful, she mentioned she left you a detail message regarding the cancellation. Please provide the best telephone number you can be reached so that we can resolve your cancellation request.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

November 22, 2016
 
[redacted]
 
Revdex.com Complaint# 11836854
   Waste Management Account# 345-113372 POPP, TOM
 
Hello Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize...

for your recent service experience. At Waste Management, we are committed to providing exceptional and reliable service, however, the call you made to our corporate office does not reflect our standards.
I alerted our operations team and they confirmed that your yard waste was serviced. Our operations management team also coached our driver to ensure going forward we do not fail to service your yard waste.  In addition, I will follow up with you weekly for a month to confirm service.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
[redacted] Giblin
Waste Management Corporate - WM Cares

March 15, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
 
Oscar confirmed he spoke to you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Respectfully,
Nancy G[redacted]
Waste Management Corporate office

June 22, 2015
 
[redacted]
Dayton, Oh 45419
Re: Revdex.com Complaint# [redacted]
Waste Management Account# -[redacted]
 
Dear [redacted],      
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-[redacted].
 
Respectfully,
Victoria Hook
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am the only person in America with that address. My bill is paid through my water bill with [redacted]. I hope that helps you identify my account. My trash has since been picked up, however my full recycling bin has not. My recycling bin I use in my house and then later dump in the outside bin is now also full and I have nowhere else to put anymore recyclables.

May 11, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on June 19, 2012 for thirty six (36) months. Pursuant to Section 2 of the Agreement the initial term of the agreement is for thirty-six (36) months and Agreement is set forth on the service summary sheet of this Agreement and shall automatically renew for an additional twelve (12) month renewal term, if [redacted] does not notify Waste Management in a written certified letter of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attachment.
[redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore the Agreement automatically renewed for an additional 12-months (12) ending on June 19, 2016.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination. Please see attachment.
If [redacted] would like to continue with the cancellation, please contact Account Manager [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, a refund request for $52.97 was submitted. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]