Waste Management

January 23, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
         
It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

February 27, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem.
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on Mach 16, 2014 for twenty- four (24) months.  Pursuant to Section 2 of the Agreement the initial term of the agreement is for twenty-four (24) months. Please see attachment.
[redacted] can still elect to cancel the Agreement; per Section 5 of the Agreement, will contractually owe liquidated damages for early termination. [redacted] has valid agreement with Waste Management until 3/16/16. Account can be canceled as of 4/30/2015; carts will be removed within 5 business days.  [redacted] will be billed $151.80 for liquidated damages for early termination per the agreement and cart removal charge of $40 plus taxes and fees.
If [redacted] would like to continue with the cancellation, please email Account Manager Michelle E[redacted].  
 
Cordially,
Nancy G[redacted]

August 1, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 27, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with the removal of our containers and appreciate the opportunity address your concerns. At Waste Management, we are...

committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
Upon researching your account, you called multiple times to report that we have not removed the containers. Our agents advised you they are scheduled for removal, however, our operations continued to change the date without notifying anyone. We reached out to our operations and they confirmed the containers were removed yesterday. I want to apologize again for not meeting your expectations as your service provider and have forwarded your concerns to the local call center managers for additional training and or coaching of our customer service representatives.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

December 02, 2015
[redacted]
[redacted]
[redacted], MO [redacted]
Re:  Revdex.com Complaint# [redacted]
Waste Management Account# [redacted] City of Jennings
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
My sincere apologies for our service failure, an adjustment of $24.30 has been placed on your account to reflect a credit for one month of service. In regards to your service concerns; I am reviewing your account to better understand what caused the miscommunication breakdown and will review with the local office and operation teams of any process improvements needed. I appreciate you alerting us to this situation and I assure you we will address any and all issues found.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option 3.
Respectfully,
[redacted]
Customer Experience Agent - WM Cares
Waste Management
[redacted]
Phoenix, AZ [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11922808, and find that this resolution would be satisfactory to me.  As far as I am concerned no more communication is necessary as they do not want to refund my money. Waste Management has poor business practices and do not care for their customers! They breached their contract with us and refuse to make it right. We are done wasting our time with Waste Management! We are glad to be rid of the headache!! 
Joseph [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have heard "we will look into it" sooo many times from WM and no resolution.  I will not settle with this until my account is closed at ZERO! 
Regards,
[redacted]

January 19, 2015
[redacted] [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] [redacted],   
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

May 12, 2015
 
[redacted]
21 [redacted] Rd
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your Bagster service and appreciate the opportunity to address the problem.
Each package purchased from the retailers contains the instructions for setup and the terms and conditions, for further information call Bagster [redacted] or visit the website [redacted]. There are many videos, on this page, one of which is titled “Bagster Bag Collection.”  In this video, it does advise on the main page of the bagster.com website itself, under the “Price it and buy it link”. Please see attachment; at this time there is no refund due. Please accept our apologies for the frustration caused by this situation.
 
Cordially,
Nancy [redacted]

August 21, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, your account is at a zero balance; we have notified the collection agency to stop collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

September 14, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team and they confirmed the container was removed. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

February 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]@wm.com or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me at this time.Sincerely,[redacted]

I do apologize for delay in response.  The Manager for Customer Service and Central Dispatch is currently out of town.  I have pulled the calls regarding your situation and am forwarding them to her.  She will be contacting you Monday morning to reslove this matter.  Thank you...

and have a great day.

March 9, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Upon reviewing your service agreement, it does not state that you were set at a fixed rate for two years. Per section 4 of the service agreement, Company reserves the right to increase the charges payable by Customer during the term.
Regarding your phone call and emails, we understand your frustration and are sorry to hear about this experience. We appreciate you taking the time to let us know and have forwarded your concerns to the call center supervisors for additional training and or coaching of our customer service representatives. If I missed answering any other questions please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 5, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

June 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager [redacted] confirmed our driver serviced your container; he mentioned he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

March 15, 2017
 
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello Amy,
I apologize that you experienced issues with your refund, and appreciate the opportunity to address your concerns.
After reviewing our internal records,...

our billing department issued a reversal of $75.17 back to your checking account ending in 8333 on March 15, 2017, confirmation# [redacted] Please allow 7-10 business days for the credit to appear on your bank statement. Again, please accept our apologies for the frustration caused by this situation. Should you have additional questions or concerns or if I may be of further assistance, you may reach me at [redacted] option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

August 15, 2016
 
 
[redacted]Revdex.com File# [redacted]
 
    RE: Waste Management [redacted]   [redacted]
 
[redacted]
 
I am referencing the above-mentioned Better Business...

Bureau complaint you filed against Waste Management. I apologize for your customer experience and appreciate the opportunity to address your concerns.
 
We are in the process of reviewing your account and need additional information, may you please provide us with your complete address so we may locate your account and provide you with a response; we appreciate your time and patience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
 
 
Very Respectfully,
Victoria
WM Cares Corporate
[redacted]

July 24, 2015
 
[redacted] A [redacted]
3719 S Grove Street
Englewood, CO 80110
Re: Revdex.com Complaint# [redacted]
 
Waste Management Account# [redacted]
 
Mr. [redacted],     
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
In regards to your service concerns; I am reviewing your account to better understand what caused the miscommunication and will review with the local office of any process and improvements needed. I appreciate you alerting us to this situation and I assure you we will address all issues found. I will issue a refund request for $80.32, please allow 4-6 weeks for processing.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option 3.
 
Victoria H[redacted]
Customer Experience Agent - WM Cares
         
Waste Management
[redacted] W. Grandview Road, Suite [redacted]
Phoenix, AZ [redacted]