Waste Management

June 21, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

January 17, 2017
 
Re: Revdex.com Complaint # 11922808
Waste Management Account #327-66108
 
Hello Joseph,
In response to your last comment, your account canceled effective January 6, 2017, and per your refund request. You paid for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Your account was paid through the end of February, if you would like we can reactivate your account.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

December 3, 2015
[redacted]
[redacted], IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Manuela confirmed she spoke to you; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/19/2015 3:28:32 PM and assigned ID [redacted].  Their response was that  a refund request was submitted. I have looked at my credit card and on their website and there was NO refund submitted to me. I want this reopened and I will close it when I get my refund.
Regards,
[redacted]

January 16, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],    
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
Route Manager Latonya confirmed our driver will arrive about 4:00-4:30 today to service your recycle. In addition 1-week credit was applied to your account. Please accept our apologies for the frustration caused by this situation. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]

March 31, 2015
[redacted]
[redacted]
[redacted], CA [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

April 15, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
In response to your last comment, Account Manager [redacted] confirmed, he is working with you regarding your email request.  If you have questions or comments regarding this matter, please call your Account Manager [redacted] at 800-458-4090 or email g[redacted]@wm.com .
 
Cordially,
[redacted]

February 19, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
Upon review of your account, Kathy confirmed she spoke to you yesterday; you agreed to pay half of the removal fee. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

July 8, 2016
 
[redacted]
 
 
Revdex.com File# [redacted]
Waste Management Account # [redacted]
 
[redacted]
 
I am referencing the above-mentioned Revdex.com complaint you filed...

against Waste Management. I wanted to take this opportunity to most importantly, apologize for your service experience and appreciate the chance to speak with [redacted] and address your servcice concerns.
 
I alerted our operations management team about this situation, and I received confirmation we will service you today. I will follow up with you once I receive a response that service is complete. Once again, please accept my apologies for your service experience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
 
Very Respectfully,
[redacted]
Waste Management Corporate - WM Cares
 
 
[redacted]
WM Cares Corporate
[redacted]

October 14, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Ms. [redacted],
In response to your last comment, upon reviewing your account there were never any reported misses; when your account was suspended for nonpayment. Our collections department had no way of calling you, however, letters were sent to the address listed on the account. Per the billing, the city has an agreement with all of their residents to receive a low rate for trash service. Therefore, when the resident does not pay their bill the services will be suspended and the billing continues.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

April 3, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account [redacted]
 
Hello John,
I apologize that you experienced issues with your refund request, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times requesting your refund. I show case [redacted] was submitted for the refund. We have reached out to our billing department to expedite your refund. Once, we have a check number and the date it’s mailed out. Our agent Jeanne will call you with the information. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.

November 6, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

February 27, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 15, 2015
[redacted]
[redacted], VA [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The refunded amount of, $82.14, has been placed in my checking account this morning.  It amazes me that I was originally told 6 to 8 weeks for a refund, then after eight weeks I was told there would be no refund, but after enlisting your help, the money was refunded to my account in 4 days.Great job, thanks Revdex.com!

August 17, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 6, 2015
 
[redacted] C [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] C [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this [redacted]er, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns.
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on June 1, 2014 for twenty-four (24) months. The term runs through June 1, 2016, please see attachment.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.  Per your request your account canceled effective 06/01/2015 and the container was removed.
If you have questions or comments regarding this matter, please feel free to discuss it with your Account Manager Allison at [redacted]  or by phone at [redacted].
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you!