Waste Management

April 20, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
Sheri [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] <mailto:[email protected]>  or by phone at [redacted]
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

March 18, 2016
 
[redacted] [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted] [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Waste Management Corporate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]After several calls back and forth my local has finally stepped in and picked up my service. ps. my account does not come up because in my town we pay through the city. thank you for your quick response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

January 4, 2016
[redacted] 60586
Re: Revdex.com Complaint# [redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you...

with our response.
We received your Revdex.com complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account or the account number?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 26, 2015
[redacted]
[redacted]
Farmington, MO 63640
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize...

that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager Gene [redacted] confirmed he tried to reach you at ([redacted] and [redacted]) and was unsuccessful. Gene tried to leave you a message and you do not have an answering machine. Please provide the best telephone number you can be reached so that we can resolve your service issues. Operations also confirmed our driver serviced your carts on 2/24/2015. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM cares-Corporate Office

May 29, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

December 16, 2015
[redacted]
[redacted]
[redacted], CO [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[redacted],
 Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We are in the process of reviewing our internal records and will provide resolution; we...

appreciate your time and patience.
 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  No letters were ever mailed.  The only thing the company has mailed and keeps mailing is billing statements.  The contract is not with me.  Maybe the township needs to be brought aware of how this company chooses to handle their business.  I will be contacting northwest Legal Department.  If need be, I will just file bankrupcy after all is said and done.  But not before its brought to everyones attention.[redacted].
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as they can fulfill their promise for resolving such issue.

July 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] The [redacted] is my work number. I did not receive any call there. I have no idea where Waste Management got the other number they claim to have called. I believe the trash was finally picked up on Friday the 1st of May which would have been my normal trash day! This whole problem started when I asked for and was promised (several times) an extra pickup as I was moving.
Regards,
[redacted]

October 23, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you...

experienced issues with your claim and appreciate the opportunity address your concerns.
[redacted] with [redacted] confirmed she attempted to reach you regarding the claim and was unsuccessful, please return her call at 866-889-1218 ext. [redacted]; claim number to reference is #[redacted]. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Thank you for the refund of services not rendered.  I would also like to content that you did not provide sufficient service in the month of June and thereforeowe me an additional $48.99.
Regards,

February 3, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]         
The district has been shut down for a day or two over the last few weeks as well as many of the roads have been inaccessible due to snow and ice.
All stops on your road were recovered on Saturday 1-31-2015 and a one month adjustment was placed on your account.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

October 20, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will...

immediately take action to correct them.
I alerted our operations team; received confirmation that the containers were removed today. Should you have additional questions or comments or if I may be of further assistance, you may reach me [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

December 28, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted] BOB [redacted]
Dear [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Victoria H[redacted]
Customer Experience Agent - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Yes, they removed the container and did not charge me the $25.00.  They have more business than they can handle well..............

September 10, 2015
[redacted]
[redacted] Ave
[redacted], PA [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office