Waste Management

December 2, 2015
[redacted]
[redacted] [redacted]
[redacted], IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 29, 2015
 
D[redacted] M R[redacted]
[redacted] W[redacted] C[redacted] Road [redacted]
[redacted], CO 8[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
D[redacted] M R[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager Michael confirmed, our driver delivered your recycle container. Per the billing we have adjusted so that you do not get invoiced this month for the recycle container. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-6200 option *.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

March 29, 2016
 
 
 
[redacted]
 
 
 
Revdex.com Complaint# [redacted]
 [redacted]    [redacted]
 
 
 
 
[redacted]...

[redacted]
 
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

June 24, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

September 28, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

November 18, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
In regards to your last response, please disregard the invoice you received, as your account is at a zero balance. Please accept our apologies for the frustration caused by this situation.
 
Cordially,
[redacted]

May 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, the balance of $135.95 is from January’s invoice and late charges. Account manager Michael [redacted] issued a credit for the late charges leaving a balance of $95.95. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]

December 7, 2017
 
Revdex.com File # [redacted]
Re: Waste Management Account #[redacted]
 
Hello Mr. [redacted],
It was a pleasure speaking to you. Per our conversation, the July proration on your account for $29.68 will be refunded to you. Please allow 4-6 weeks for this process. I will speak to Garbage Man Services to work to resolve any further issues. Again, please accept my apologies for the frustration of this issue.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
WM Cares Corporate

March 21, 2016
 
Waste Management Account #  [redacted]
  Re: Revdex.com Complaint# [redacted]
 
 
Dear Mr. [redacted],
[redacted] signged a Service Agreement with Waste Management of Alabama, Inc. which took effect on January 31,2013. Pursuant to Section 2 of the Agreement, the initial term of the agreement is for thirty-six (36) months and the Agreement automatically renews for an additional twelve (12) month renewal term if [redacted] does not give Waste Management notice of termination ninety (90) days before the expiration of the initial term.  [redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore, the Agreement automatically renewed for an additional twelve months on February 1, 2016.
I attached a copy of your service agreement for your records. We do value your business; should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

May 28, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
It was a pleasure speaking with you today; per our telephone conversation, you mentioned the billing address is not correct and provided the correct address. I submitted the correction to our billing and they confirmed your payment of $523.81 was reversed back to your [redacted] card ending in [redacted]. Please allow 3-5 business days for the reversal to appear on your credit card statement. Again, please accept my apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy [redacted]

October 27, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 21, 2016
                     
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

June 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Mr. [redacted],
Thank you for your patience while we review your account in further detail. We are diligently working to resolve your complaint.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option *.
 
Respectfully,
Nancy [redacted]
Waste Management Corporate Office

October 21, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
 
In response to your last comment, I requested your refund check to be expedited and sent to your PO Box. Once I receive a check number and the date, it is mailed out. I will send you and email with the information. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

December 8, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10335903
WM Account# [redacted]
 
[redacted],   
 
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 29, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello Ms. [redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I alerted our operations team and Jessica confirmed she spoke to regarding the service issues. Jessica stated you have her direct number if any further concerns.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

October 20, 2016
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
Dear [redacted],
 
 
I understand your concern. Removal charges are a standard charge. However, to resolve this matter, we have credited the full removal charge.
 
If you have questions or concerns regarding this matter, please do not hesitate to contact me at 713-512-6200 option#3.
 
 
Very Respectfully,
Victoria [redacted]
Customer Experience – WM Cares

August 8, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account[redacted]
 
Hello Mr. [redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I alerted our operations team and they confirmed that our driver recovered your trash today. In addition, we will monitor your account for a month to ensure you are receiving service. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 8, 2015
 
Sean M[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Sean M[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

January 27, 2015
 
Kathryn A[redacted]
[redacted] N[redacted] St.
[redacted], CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Kathryn A[redacted],
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
It was a pleasure speaking with you; per our telephone conversation, I submitted a request to expedite your refund of $74.59. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy G[redacted]