Waste Management

February 11, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],   
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, the credit of $17.56 from account [redacted] was moved to account [redacted] leaving you a credit balance of $17.56. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

November 21, 2016
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
Hello [redacted]
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
On 8/11/2016, [redacted] called to start up service; asked that the account start on 9/1/2016. [redacted] called on 8/23/2016 to say he had not received the container and agent advised him that we did not have any in stock and to allow us two-weeks to get them delivered. On 8/25/2016, operations closed the delivery ticket as completed. On 10/04/2016, we received another call stating the container was never delivered. We then issued another delivery ticket and our operations confirmed it was delivered. Due to the service failure, we issued a credit for September and October, leaving a balance of $40.60. In addition, we ask that your container be placed out on the curb from 6 am to 6 pm.
Should you have additional questions or comments or if I may be of further assistance, you may reach me [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

November 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, your account is at a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Business has not issued me a refund.
Regards,

September 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Monday, August 01, 2016 7:08 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]You may cancel complaint. Resolved between corporation and myself.Thank you! [redacted]

July 23, 2015
 
[redacted] A [redacted]
3719 S Grove Street
Englewood, CO 80110
Re: Revdex.com Complaint# [redacted]
 
Waste Management Account# [redacted], [redacted]
 
Mr. [redacted],     
Reference is made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option 3.
 
Victoria H[redacted]
Customer Experience Agent - WM Cares
         
Waste Management
[redacted] W. Grandview Road, Suite [redacted]
Phoenix, AZ [redacted]

November 20, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

January 16, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],  
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 10, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you yesterday; per our telephone conversation, I confirmed the local call center issued a two week credit for your yard waste.  Route Manager [redacted] also confirmed he called and left you a message to return his call. If you have an alternate number you would like to be contacted please provide and I will forward to [redacted]. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

January 27, 2016
 
Re: Revdex.com Complaint# [redacted]
 
Dear Mrs. [redacted],
Thank you for contacting Waste Management. We understand your frustration and are sorry to hear of the damage to your mailbox. We forwarded your concerns to the newly assigned route manager, Richard [redacted], who advised us that he spoke with you about the incident and submitted another claim to our insurance company with the details you provided. Thank you for confirming this with me over the phone. For your reference, the claim number is [redacted].
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

May 5, 2015
 
Jonathan Miller
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Jonathan Miller,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, an adjustment for $41.08 was applied to your account, leaving a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
Cordially,
Nancy Giblin

November 10, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]        
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

July 8, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, your account is at a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]

July 19, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Dear [redacted]
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, the...

adjustment has been approved and your account is at a zero balance. Please accept our apologies for the frustration of this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or [redacted]
Nancy G[redacted]
WM Cares Corporate

August 24, 2016
 
Revdex.com Case# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
It was a pleasure speaking to you today; thank you for confirming we recovered you trash. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Respectfully,
Nancy G[redacted]
Customer Experience Agent - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  We are sorry it had to come to the point of filing an official complaint with Revdex.com. However, we are thankful for WM's quick response through Revdex.com!Michael C. [redacted]presidentCreative Woodcrafters, inc.

I had been a long time customer since 2005 and finally decided to cancel my service early July after an increase in their rates every year. I was told over the phone that my container would be picked up on the next scheduled pick-up day, which was the 9th. The person on the phone said it would be picked up on the 7/9. The container has been in front of my house ever since and it is now 9/8. I have called either weekly or bi-weekly requesting that the container be picked up. They keep saying it will be picked up the next scheduled pick-up. I received a bill today for the same can that they refuse to pick up. I called again. They stated their notes say that the drivers have made numerous attempts to pick up the can and it is never out. I told the person that the drivers are lying and that the can has been in front of my house since I cancelled, early July. They stated that a ticket has been submitted for can pick-up and that it will take 7-10 business days for the pick-up.

June 6, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account # 201-258028
 
Hello [redacted],
In response to your last comment we did receive your payment of $302.36 thank you.      Our records indicate a change in your billing city and zip code. You balance was $318.20, which include $15.84 in late charges. I issued an adjustment for $15.84, leaving a zero balance on your account. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

April 25, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
Dear Ms. [redacted],
I wanted to take this opportunity to most importantly, apologize for the service issues you are experiencing.  We take these concerns very seriously and will immediately take action to correct them.
Upon reviewing your account, your recycle is serviced every week. Please ensure your containers are out on the curb before 7 am, as our hours of operations are 7am to 7 pm. In addition, Route Manager Missy confirmed, we will continue to meet with our driver to ensure you container is being serviced.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Customer Experience Team Lead - WM Cares