Waste Management

July 27, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello Mr. [redacted],
I apologize that you experienced issues with your pickup schedule, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
I can understand wanting to know when there are any service changes or delays. Typically, if there is a holiday delay in your area, we will service the following day. If you would like to, you can log into your account on our website WWW.WM.COM, under the “view services” tab, you will find the date of your next pickup. We attempted to reach you at 843-437-3311 to explain our process and we were unsuccessful. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

June 21, 2016
 
[redacted] [redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted] [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

March 3, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# 954-62737
 
Hello [redacted],
I apologize that you experienced issues with your request to cancel, and appreciate the opportunity address your concerns.
Upon reviewing your account, Derek confirmed he spoke...

to multiple times, trying to propose a new rate. You declined and requested to cancel your service. 
[redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on January 1, 2012, for thirty-six (36) months. Pursuant to Section 2 of the Agreement, the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty- six (36) renewal term. If [redacted] does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attached Service Agreement.
[redacted] failed to give Waste Management notice of termination within Section 2's allotted time-period. Therefore, the Agreement automatically renewed for an additional 36-months ending December 31, 2017.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, and will contractually owe liquidated damages for early termination.
If [redacted] would like to continue with the cancellation, please email Account Manager Derek M[redacted] at d[redacted]@wm.com or call 508-549-5603.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

December 8, 2017
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns.
After reviewing our internal records, your...

commercial account was acquired from [redacted] in 2014 and was on a commercial route with a one-yard dumpster. With your approval, we replaced the container with two-96 gallon containers which were the exact same volume of trash. You spoke to our agent who advised that there would be a decrease in your rate from two-96 gallon containers at $42.44 per month to one 96-gallon container at $21.22 per month. At this time no credit is due for the difference. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

October 12, 2016
 
[redacted]
[redacted]
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
Dear Ms. [redacted]
 
 
I reviewed your account to understand what caused a...

delay in removing our container and invoices to generate once you cancelled your account. Our records indicate you cancelled your account 05/01/2016 and your container was removed 5/25/2016. Please accept my apology for the delay in removing our container.
 
Waste Management invoices monthly in advance. Invoice dated 5/1/16, [redacted] (attached) is for May 2016, service period. Invoice dated 6/1/16, [redacted] (attached) is a pro-rate invoice, which reflects an adjustment for June’s service leaving a credit of $6.62-. Invoice dated 7/1/16, [redacted] (attached) reflects a one-time removal charge of $150.00 plus fuel/environmental, Regulatory cost recovery charge and a [redacted] franchise fee 20% total balance due is $226.13.September and October invoices reflect late payment charges.
 
The removal charge is a one-time charge to remove containers at the end of service or to remove an unneeded or unwanted container at our customer’s request. Removal service includes both administrative and operational components of accurately coordinating, processing and routing the request and operation of a highly specialized vehicle and drive time to/from our customer’s location.
 
Once again, please accept my deepest apologies for the frustration this caused you. Because [redacted] is a valued customer, I am adjusting $11.30- for the finance charges leaving your account balance $226.13.
If you have questions or concerns regarding this matter, please do not hesitate to contact me at [redacted]
 
 
 
Victoria H[redacted]
Customer Experience – WM Cares

March 23, 2016
 
[redacted]
 
Re: Revdex.com Complaint#[redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
Respectfully,
Nancy G[redacted]
Waste Management Corporate

June 11, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 24, 2016
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Dear Mr. [redacted],
Thank you for taking time today to discuss your billing issue. Per your conversation with Manuela, an adjustment applied to your account leaving a balance of $400.00. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

June 24, 2015
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 15, 2016
 
 
[redacted]
 
[redacted]
 
[redacted]
 
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
Dear [redacted],
 
I reviewed your account to better understand what caused an invoice to generate extra charges. You prepaid $433.28 which covered the cost for delivery, haul and two tons of debris. Waste management invoiced for an additional haul which I reviewed and can confirm we explained we would adjust because you requested to reschedule the delivery.
 
In addition, a request to extend the rental of the temporary roll off for three days was made by you and we explained the rental cost $10.00 per day.
 
3 days at $10.00 per day = $30.00
 
On 8/10/2015 the weight of the first load is 3.13 tons and the weights of the second load on 8/28/2015 weighed 1.46 tons = 4.59 total tons (2 tons are included in your prepayment) over 2.59 tons.
 
2.59 tons $47.00 per ton =$121.73
 
 
Your current write off balance is $335.34; I issued an adjustment of $186.36 leaving your balance owed to waste management $151.73.
 
 
Thank you for the opportunity to resolve your complaint should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

June 7, 2016
 
Re: Revdex.com Complaint# [redacted]
Waste Management#[redacted]
 
Dear [redacted]
Per your request, your account is cancelled effective 6/1/2016; your balance is zero.  Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com [redacted]
 
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

January 4, 2016
[redacted]i
[redacted] 19020
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
Oscar confirmed he spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 13, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],      
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, your account canceled effective 2/1/15; the balance is zero. The container removal is scheduled for 2/16/2015; please allow 5-business days for the removal.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

November 5, 2014
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]         
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]Corporate Office

Date: May 9, 2017
 
Revdex.com Complaint# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns.
Route Manager Tom, confirmed our driver recovered your trash. Please accept our...

apologies for the frustration caused by this situation. Should you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

October 12, 2016
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action...

to correct them.
After researching our internal records, the two-month credit applied to your September invoice. In addition, I issued a credit for the reactivation charge of $93.53 and issued a reversal back to your [redacted] Please allow 2-3 business days for the reversal to appear on your credit card statement.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Juan [redacted]

I've been a customer for less then a month. When I signed up they said that I was going to pay $17 a month for residential trash pickup service. They also said I would get $5 taken off my monthly bills if I signed up for automatic payment and paperless billing. I got charged $117 to setup my service and get a trash can delivered. After this, they failed to pick up my trash for 2 weeks. Then I got charged an additional $117. I have to say I'm a very displeased customer. Haven't been a customer for a month yet and I've already paid $230 to them and they can't even pick up the trash on time. WOW.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Tuesday, March 07, 2017 8:00 PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]Hello,Here is the update to the ongoing issue.  I signed up for "backyard pickup" many months ago, on 2 properties: [redacted], both in Oakland. Service often failed, waste was not removed. I would then call and the representative would say that they will try, but can't promise. Sometimes it was removed, sometimes not. I filed a complaint with Revdex.com.org several months ago. WM representative Nancy [redacted] responded promptly. Service improved a lot. WM called every week for around 5 weeks to see that it service was fulfilled. It was. Then the calls stopped and so did service. Waste has again repeatedly not been picked up. And when it was picked up, WM often left the bins curbside, rather than returning to where they belong on the property, as the service is supposed to do.Desired Resolution / OutcomeA full refund of all backyard pickup to date is the appropriate resolution. While the service is sometimes provided, WM should compensate me for the time that the waste has been left for a week, which causes massive problems as the bins are then full, such as there is then nowhere for me to put waste product. Additionally, they should compensate for the many hours of time I've had to spend calling, being placed on hold, and repeatedly explaining the issue.Thank you,[redacted]

September 22, 2015
[redacted] Lee [redacted]
[redacted]
Elburn, IL [redacted]-9577
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]-[redacted] DUMPSTERCOM [redacted]
Mr. [redacted],
It was a pleasure speaking with you on the phone today; I sincerely apologize once again for our set up error.
Upon review of your account I show an error was made during the set up process, which caused us to invoice you incorrectly. I entered an adjustment of $298.85 to bring your balance to zero. I also emailed our collections department to remove you from collection status.
Should you have additional questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Victoria H[redacted]
WM Cares-Corporate Office
CC: Nancy G[redacted]