Waste Management

June 2, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
In response to your last comment, Account Manager Michael confirmed, he spoke to you yesterday; is working on resolving your complaint. Again, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]

January 7, 2016
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

November 4, 2015
 
Mike Saraceno
6905 W David Ave.
Littleton, CO 80128
 
Re: Revdex.com Complaint# 10931678
WM Account# 020-1411
 
Mike Saraceno,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management.
We apologize for the frustration caused by this situation, District Manager Ken confirmed he spoke to you on the day the truck broke down and advised you we would not be compensating you for your loss of work. However, we offered you a month of credit and you declined, at this time there will be no credits applied to your account.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy Giblin
WM Cares-Corporate Office

March 8, 2017
 
Hello [redacted],
This letter is in response to your Revdex.com complaint # [redacted] regarding the refund request. I sincerely apologize for any frustration you may have experienced.
After researching our internal records, I request your refund for $112.81...

be expedited. Once I receive confirmation that your check has gone out, I will call you with the check number. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent-WM Cares

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, our billing department is processing your refund check, please allow two- weeks for the check to arrive. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience....


 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

April 05, 2016
 
 
 
[redacted] [redacted]
 
 
Waste Management Acct# [redacted], [redacted]
 
  Revdex.com File# [redacted]
 
 
 
Dear [redacted],
 
I wanted to take this opportunity to most importantly, apologize for the missed services you have been experiencing. I made several attempts after our initial call to reach you at (740) 808-0164 and left you a couple of voicemails to confirm you were serviced 04/04/2016.
 
I received confirmation from our operations management team we came out on 04-04-2016 to recover your missed service, going forward the driver is to call in and confirm service. I will also follow up with you on Fridays for the next month to confirm service as well.
 
We are scheduled to switch your Big-O can and replace it with a Waste Management can today and would like to confirm if this is complete. Because you are a valued customer I issued a $25.00 adjustment on your account which will reflect on your next invoice.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option * and ask for Victoria.
 
 
 
Very Respectfully,
 
Victoria [redacted]
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your timely response and respect of our time.

January 13, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your yard waste pickup and appreciate the opportunity address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
Upon reviewing your account, on November 11, 2016 Mrs. [redacted] called to report no service. Our agent advised Mrs. [redacted] that our driver noted that the can was not out; Mrs. [redacted] disputed and said it was out at 7am. Our agent entered the necessary ticket to have our driver go back and recover. Our driver noted your account, that he came back out to service and found that the container onsite was unrecognizable so it was not serviced. We attempted to reach you to confirm if the container was a waste management container however, we were unsuccessful.
Our route manager went out to your home, did a site check, and determined the container was painted white. He then exchanged the container to prevent any further confusion with our driver. In addition, [redacted] will continue to monitor your account for the next month to ensure we are providing the service.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

December 7, 2015
[redacted] [redacted]
[redacted]. [redacted] Street, S[redacted]
Chicago, IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] [redacted]
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

July 8, 2016
 
[redacted]
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Dear Ms. Shirley [redacted]
 
Thank you for taking my call today and for the opportunity to resolve your complaint.  My operations team confirmed that we removed the dumpster from your property, in addition to your confirmation.     
 
Once again, please accept my apologies for your customer experience.
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at [redacted] option 3.
 
 
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,  I will close the complaint as soon as I receive a final invoice for $150.00 removal charge.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Waste Management finally picked up the bin. Unfortunate that it took this escalation to get service from the staff.

The trash was supposed to be removed by WM on 5/4/15 but it was not all taken. At that point my landlord told me that I had to have the trash removed or she would charge me from my security deposit because I had moved out. So it was cheaper for me to have a hauling company remove the trash and they were able to come at the last minute on 5/4/15 at 6:56 PM. And at that point WM still never showed up and the young lady I spoke with last before the office closed said her boss said to put in another ticket and that they would be back to pick up the rest by 6:00 PM on 5/4/15 they never came. I have pictures of everything, when I sat everything out there, I have pictures of the stuff WM left and how they left it a mess, I have pictures of everything before and after. It's only $70 but it's $70 I shouldn't have had to pay.

August 18, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 10, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]    
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
Upon review of your account I received confirmation your recycle container was delivered, and our operations team routed your recycle, going forward you should have no further service concerns. As you mentioned over the phone an adjustment of $38.86 was placed on your account to cover the delivery charge due to the inconvenience this caused you.
 
Should you have further questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by [redacted]
 
Very Respectfully,
Victoria H[redacted]
Customer Experience Agent - WM Cares
         
Waste Management
[redacted]
[redacted]

October 15, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I would also add that while my claim is resolved, I remain in the belief that Waste Management and their contracted insurer, Gallagher Basset, did not act in good faith to resolve this claim promptly, if they intended to do so at all.  I feel strongly that if I had not filed complaints with Revdex.com and Insurance Commission of [redacted], I would still be the only person working to resolve this issue.  I believe that both companies aimed to delay, wait-out and generally frustrate a consumer in hopes they will not have the time or resources to see their issue resolved.  I am deeply disappointed in these perceived tactics and hope other consumers reach out to their respective insurance commissions and Revdex.com to get these dishonest businesses to act in good faith in these and related matters.Thank you Revdex.com for your assistance in this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

September 14, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team and they confirmed that your trash was recovered on 09/13/2016. Due to the service issues, I issued a 2-week credit. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares