Waste Management

March 17, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
[redacted]

April 8, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Mrs. Dornick C[redacted]
Thank you for reaching out to Waste Management in regards to your recent service experience. David confirmed that you spoke today in regards to your account. The account is currently at a 0 balance and paid thru the end of April 2016.
Upon review of your account, the account was cut-off for non-payment on January 29, 2016. At that point, the last payment we received from you was on October 14, 2015, for $169.00. This payment paid for services from September thru the end of October 2015, as you are invoiced every two months.  We did not receive a payment for your November 2015 invoice and your January 2016 invoice. Due to no payment was received this caused your account to become suspended.
We received a payment of $126.13 on March 9, 2015 and we issued a credit for $78.50. We issued an additional credit of $41.87 on March 23, 2016; this brought your account to a 0 balance. Total credit issued to your account for $120.37, this credit covers 3 months of service and a finance charge for late payment. Two months of credit were issued due to non-service and an additional month of credit was also issued. Your account is set up for paperless invoices that are being sent to [redacted]
We apologize for any inconvenience or frustration this may have caused. If you have any questions please contact us at [redacted] option 3.
 
Respectfully,
Victoria H[redacted]
Waste Management Corporate

April 12, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you called on April 11, 2017, to dispute your January invoice, stating you canceled services effective December 2016.  We do not have any documentation of a cancel request, and the account canceled on February 23, 2017 for non-payment. Since it is documented that the driver did not service your container since January 1, 2017, we have backdated your cancel date to December 31, 2016, leaving a zero balance on the account. Our agent, [redacted], will follow up on the account to ensure the balance is at zero. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

April 19, 2016
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Dear Mr. [redacted],
Manuela confirmed she spoke to you today; you confirmed your trash was serviced yesterday. In addition, Routing Manager Kyle confirmed he spoke to you regarding the service issues. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
WM Cares-Corporate Office

September 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize...

that you experienced issues with your billing request and appreciate the opportunity address your concerns.
Thank you for contacting Waste Management, we understand your frustration and are sorry to hear about this experience. We appreciate you taking the time to let us know and forward your information over to the local supervisors.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

August 2, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

October 19, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
From: [redacted] Sent: Monday, [redacted]5, 2014 12:5* PM To: [redacted] Subject: Complaint ID [redacted]   Hello,   Just writing to let you know that this complaint has been resolved by the **rties.   Thank you!   [redacted]

March 5, 2018
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your refund request and appreciate the opportunity to address your concerns. I have reviewed your account and see that the...

refund is in process at this time. I will continue to follow up with you until it is received. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

January 26, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #440-102391 
 
Hello [redacted]
I apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns.
On January 23, 2017, you contacted...

Waste Management to cancel your account due to service issues. Upon reviewing your account, there were three service delays, on November 30, 2016, December 20, 2016 and January 13, 2013, and each time we recovered. Per your refund request, at the time you requested to cancel, our agent advised you of the no refund policy and you continued with the cancellation. On your invoices, it states you are paying for a subscription service and cancelling your service early results in forfeit of your prepayment. If you would like we can resume your services for the remaining period.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

August 31, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately...

take action to correct them.
Upon review of your account, you were invoiced a lock charge of $15.00 and a container service plan of $9.95 in error. I have corrected the charges and the balance on invoice#[redacted] is $79.71. Going forward your invoices should be approximately $80.00 per month.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution is still pending.  The business is reviewing their records regarding my complaint.

[redacted], 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
[redacted]

May 19, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. At Waste Management, we are committed to providing exceptional and...

reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, on May 16, 2017, you called Waste Management to schedule a bulk pickup for a sofa and footstool. Our agent advised you the items would be picked up on May 17, 2017. Our operations closed the ticket as completed. You called your local office on May 18, 2017, to report the items were not picked up. In addition, you emailed the Corporate Office regarding the miss. Our agent Jeanne reached out to our operations, and the two items were picked up on May 18, 2017. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

September 1, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

May 22, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]   [redacted], [redacted]       
Dear Ms. [redacted],     
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced billing issues and appreciate the opportunity to address your concern.
 
Upon review of your account I show you made a payment of $95.86 Confirmation #[redacted] which brought your account current leaving you a credit balance of $57.30. Per our internal collection agency [redacted], we report to the credit bureau once the unpaid balance sits for 60 days, your account only sat for 12 days. I removed email [redacted], per your request.
 
Per our phone conversation you mentioned you would check your credit to see if we are reporting you as delinquent and follow up with me via email any pertinent information you locate.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM Cares-Corporate Office

September 7, 2016
 
 
 
[redacted]
Revdex.com Case# [redacted]
 
Waste Management Account# [redacted]
 
 
Dear [redacted],
 
Upon review of your account, I understand [redacted], signed an agreement with Waste...

Management effective November 1, 2009, which I attached for your records.
 
Our records indicate that you recently spoke with Antoinette in our retention department regarding the cancellation of your account and liquidated damages Per Section 7 of your service agreement. The liquidated damage is $1130.75 and due before October 1, 2016.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Respectfully,
Victoria
Customer Experience Lead - WM Cares

March 14, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]   
 
Dear [redacted]
 
Oscar confirmed he spoke to you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

September 21, 2015
[redacted] Lee [redacted]
4N516
Elburn, IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted] Lee [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 2, 2015
 
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
**ste Management Account# [redacted]
 
Ms. [redacted],
 
I apologize for your customer experience and...

appreciate the opportunity to address your concern regarding not receiving your even/odd service calendar.
 
Per our account records you are scheduled to be serviced on the odd weeks. Attached you will find an even/odd service calendar to assist you in placing your container out for service. In addition, I mailed you a copy.
         
If you have questions or comments regarding this matter, please feel free to discuss it with me at **cares@**.com or by phone at 713-512-6200 option 3.
 
Cordially,
Victoria H[redacted]
WM cares-Corporate Office