Waste Management

August 12, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

April 19, 2016
 
 
[redacted]
103 Avondale St.
Houston, TX 77006-3356
 
 
Waste Management# [redacted]
   Re: Revdex.com Complaint# [redacted]
 
Dear Mr. [redacted],
I am writing in response to your earlier rejection, I apologize for any frustration this inconvenience caused you.  We value your patronage and your complete satisfaction is our first priority.
Upon further review of your account, [redacted] and Waste Management signed a new mutual service agreement effective 05/01/2016.  I can confirm your rate is locked for 12 months and there will be a 5% price increase cap for years 2 and 3.
We greatly appreciate the continued opportunity to provide you with environmentally sound waste disposal services.  If you have additional questions or if I can be of further assistance please feel free to contact me at (713) 512-6200 option 3 and ask for Victoria.
 
Very Respectfully,
Victoria [redacted]
WM Cares-Corporate Office

May 7, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Ms. [redacted],
In response to your last comment, a credit was applied to your account for service failure; no other credits are due. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 o[redacted].
 
Cordially,
[redacted]

July 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

November 14, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
After reviewing your account, it was canceled effective 5/31/2014 and there was a pending adjustment. Our billing has since approved it leaving your account at a zero balance. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]m.com or by phone at [redacted]
 
Cordially,
[redacted]

March 2, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
They told me false info. I was told last [redacted] that I was up to date till [redacted] they keep telling me no I was paid till [redacted]. They charged me now $54.77 and agreed with me that I was told wrong. I will never ever do service with them again.

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience....


 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

April 11, 2016
 
 
 
 [redacted] [redacted] [redacted]
 
 
 
Revdex.com Complaint# [redacted]
 
  Re: Waste Management Account# [redacted]
 
 
 
 
 
Dear [redacted]...

[redacted],
 
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

[redacted]
 
[redacted], ** [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],     
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]WM cares-Corporate Office

March 14, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
Dear [redacted],
 
Reference is...

made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

March 16, 2016
 
 
[redacted]
[redacted]
 
 
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]    [redacted]
 
 
 
 
[redacted]...

[redacted],
 
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
[redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be unsatisfactory to me. I feel that they should forgive the entire amount but will accept their offer.

August 3, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
After researching our internal records, an adjustment applied to your account leaving a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

November 20, 2015
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records and reviewing the call. On October 1, 2015 nowhere during the conversation was a final dollar amount quoted to you and there was never any conversation in relation to waiving the removal and re-activation charges either.
Agent Alain advised you that you would receive a final invoice for August and September service period. You wanted to be sure you got the invoice in the mail so Alain advised you to go onto our website to cancel automatic payments and paperless billing. While on the phone with you he told you again you would receive the final invoice and you asked him if the total would be roughly $66.00. He said it could be but he didn’t know the exact amount, you said ok.  Alain also went over why the account got suspended with you. Therefore, the balances on the account are valid charges. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
They have agreed to cancel my contract as of 05/15/2015 and eliminate the fee of $215.  They also said they would reduce the charge to pick up the dumpster from $150 to $105.  Plus they will charge me for a half month service that I am not using (I have another dumpster already in place) plus taxes and fees.  Considering the fact that I have paid them more than double what the same service is now offered at, $43/month versus the $90/month I have paid for the past year and the $80 per month that I paid the year before that, I think they have received more than $1,000 in over payment and I am not paying them anything more.  Am I satisfied with the outcome? Yes because I no longer have to deal with Waste Management.  Do I think their business practices will change. Certainly not as long as they can continue to over charge and then intimidate  customers with their ridiculous contract and unfair business ethics.I do appreciate your help in this situation.  Because of your help I was at least able to talk to someone who listened to my complaint and the supervisor returned my phone call promptly.

August 29, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
This past week, due to the recent act of nature, we were unable to service you on your scheduled service day. We have since recovered all missed services and service has resumed as scheduled. Waste Management brought in additional resources — people, trucks, and equipment to help with recovery. The magnitude of this event has been incredible and Waste Management is committed to help with the clean-up that will last for many weeks.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
Thank you,
Nancy G[redacted]
Customer Experience Lead – WM Cares

December 28, 2015
[redacted]
[redacted]
Revdex.com Case# [redacted] 
Dear [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of...

reviewing our internal records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]
Respectfully,
Victoria H[redacted]
Customer Experience Agent - WM Cares
Waste Management
2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023

October 5, 2015
[redacted]
[redacted]
[redacted], WI [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your claim and appreciate the opportunity to address your concerns.
District Manager Matt confirmed he submitted the claim to our insurance company to reimburse you the $185.00. Agent Erika [redacted] with Gallagher [redacted] is handling the claim, please reach out to her at ###-###-#### or email [redacted]
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

June 4, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
Account Manager Michael confirmed, he submitted the request to adjust $145.95 leaving a zero balance on your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office