Waste Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you[redacted]

June 23, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 151-[redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-[redacted]
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
While I appreciate the contact to confirm receipt of my complaint, the response does not yet resolve the issue.It does state that WM will review records and get back to me.  Until then, we prefer this file remain open.
Regards,
[redacted]

July 6, 2015
 
[redacted]
[redacted]
Federal Way, WA 98003
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
N[redacted]
WM cares-Corporate Office

December 30, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
Dear Kathleen Quinn,
This response is in reference to the complaint you filed against Waste Management. 
Per your request I called you to discuss your complaint in detail, our records indicate on December 28, 2015 you spoke to our customer service representative named [redacted] for approximately six minutes. [redacted] advised you of the $35.00 set up charge and the $30.00 delivery charge. [redacted] explained in detail the different size containers and pricing to include extra cost for additional trash cans and recycle service and fuel and environmental charges.
On December 30, 2015 you spoke to [redacted] and explained you received an email stating you would receive a return call to fulfill your new service request. [redacted] explained a return call may take up to two weeks after your initial request to set up service. [redacted] offered to set up your account and waive the $35.00 set up charge and explained our $30.00 delivery charge will not be waived. You requested to speak to a supervisor and she explained a supervisor was not immediately available and a supervisor would return your call, the phone call was terminated.
When we spoke I offered to waive the $35.00 set up charge and you mentioned you went with a different provider (Republic).
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
[redacted] Hook
Customer Experience Agent - WM Cares

February 5, 2016
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
Dear Ms. [redacted]
David confirmed he is communicating with you through email to ensure the damage to your mailbox is resolved. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Respectfully,
[redacted]
Waste Management Corporate

July 18, 2016
 
Re: Revdex.com Complaint #[redacted]
 
Dear Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, Senorina confirmed, she spoke to you and your complaint was resolved. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They communicated with me via email and they solved the issue very promptly.ThanksAna

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/14/2016 and assigned ID [redacted].
Regards,
Sent: Friday, November 18, 2016 11:22 AM To: drteam <[email protected]> Cc: [redacted] Subject: Fw: Managing your account is easier than ever   Reference Complaint ID-[redacted]   I just received this offer of settlement of my complaint, which I feel is an acceptable offer from Waste management. While the amount is small, I felt the issue far outweighed the money involved. I want to thank Revdex.com for your effort in bringing this issue to a satisfactory close.   Sincerely,   [redacted]

August 8, 2016
 
Joseph [redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Joseph [redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: Bob [redacted] [mailto:bob@[redacted].org] Sent: Sunday, November 29, 2015 8:06 PM To: drteam Subject: RE-OPEN Complaint #[redacted] I received a voicemail toward the end of Thanksgiving week indicating confirming cancellation of my service, and indicating that the rented dumpster would be picked up on Friday, 27 Nov 2015.  It is now Sunday, 29 Nov 2015, and the dumpster has NOT been picked up.I can only conclude that you want yet another Revdex.com complaint lodged against you, since you are not even following through on what you say you're going to do.From: [email protected] [mailto:[email protected]] Sent: Tuesday, November 24, 2015 9:18 AM To: Bob [redacted] <bob@[redacted].org> Subject: You have a New Message from Revdex.com Regarding Complaint #[redacted]  This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #[redacted]. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. http://odrcomplaint.Revdex.com.org/odrweb/Home/SecureLogin.aspx?SecureLinkGuid=2...⇄ /> Regards,

August 10, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. First, they have "corrected" this account three times already and the start of the next business week it will be back to the due amount. How am I to believe that this "correction" will stay in the account when a. the first 3 have note and b. the response letter is a lie and/or another direct violation as I have received no correspondence in writing other than their reply to you and no call on my cell--and, as indicated in my initial complaint, if they called me to harass me about their issues during the workday  that may be another lawsuit. AT THIS POINT THE ONLY ACCEPTABLE RESOLUTION IS A FORMAL, WRITTEN, AND MAILED BY USPS LETTER VERIFYING OWNERSHIP OF THEIR CONTINUING TECHNICAL PROBLEMS AND MISTAKES AND THE CORRECTIONS TO MY ACCOUNT AND AN ASSURANCE OF FUTURE CORRECT STATUS OF THE ACCOUNT WITHOUT FURTHER DAMAGES IN STRESS AND LOST WAGES TO ME TO CORRECT FOR THEM.
Regards,
[redacted]

February 16, 2015
 
[redacted]
[redacted]
Medina, OH 44256
 
Re: Revdex.com Complaint# 10450965
WM Account# [redacted]
 
[redacted],      
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

June 23, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

January 5, 2016
[redacted] [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] [redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
Oscar confirmed he spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted].
Cordially,
[redacted]
WM Cares-Corporate Office

October 10, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello Mary
Upon further research, Waste Services of Colorado received your payment; Lisa confirmed she spoke to regarding your refund. Should you have questions or concerns...

regarding this matter, please reach out to Waste Services of Colorado at 719-660-4414.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

June 13, 2016
 
[redacted] [redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted] [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

September 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Upon researching your account, there was a market area delay; therefore your bag was not scheduled for removal. However, your bag is now on the schedule for tomorrow; please allow five business days for the bag to be removed. In addition a 50% discount applied to your order for service failure. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

November 12, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]      
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office