Waste Management

December 6, 2017
 
Revdex.com File # [redacted]
Re: Waste Management Account #[redacted]
 
Hello Mr. [redacted],
I apologize that you experienced issues with billing, and appreciate the opportunity to address your concerns.
After researching our internal records, Waste...

Management provided service from May 1, 2016, through June 30, 2016, and billed you for the time we serviced your home in the amount of $29.68. This amount has been zeroed out with nothing due on your Waste Management account. Any additional billing disputes with the previous hauler would need to be addressed with them.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
WM Cares Corporate

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted]
Sent: Friday, October 24, 2014...

1:43 PM
To: [redacted]
Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
 
Hello,
I received a reply from the business in which I complained. The message states they waived a fee they placed on me to restart my service but they should not have charged me in the first place. I was not delinquent, they are not posting monies paid on my account. They are saying they waived a delinquent about but my account does not show I had a delinquency. I paid $75 the last of Sept in increments of $25 paying the last Oct 6 my balance says $0. Their records do not show that payment but yet they say I was delinquent in payments. They suspended my service until I paid an additional $50 something in which I borrowed to do so and paid last night because I don't want my trash disrupted but I don't think it was right.
I was told yesterday I had a balance and I said but my records don't reflect a balance that I had paid the bill I had received. The person stated it was waived but I needed to pay $55 to get my service going again in which I said what about the $75 I just paid for my last invoice and she said well you had a balance in which I replied but I thought you said it was waived so how could you have waived a balance that my records don't show, take the $75 don't show record of that payment and say I still owe $50 something?
This makes absolutely no sense.
Bills for waste management are paid in quarterly increments and you are sent a sticker to display for their workers to see you have paid. My sticker posted is for July, August, Sept and ended Sept.
I received a bill end of Sept for $75 and I paid it. I received confirmation from them also my credit card statement reflects payment.
I was waiting for my new sticker for Oct, Nov, Dec which the $75 should have covered but they disconnected me for what they said was delinquency and I am trying to figure out how I can be delinquent in a months time of paying my invoice and paying in a timely manner.
Not only did they discontinue but are saying they are going to charge me a fee to reinstate but will waive but I need to pay.
This is true deceptive billing practices and bamboozlement at it's worst form
 
Regards,

April 13, 2016
 
Re: Revdex.com Complaint# [redacted]
Waste Management account# [redacted]
 
Dear Mr. [redacted],
Our billing department confirmed check# [redacted] mailed out today in the amount of $190.21. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Nancy G[redacted]
Waste Management Corporate

November 12, 2015
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, I issued a one-time courtesy to waive the reactivation charge of $55.00. We recommend setting up auto pay at WM.com to avoid any future reactivation charges. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

November 17, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]   
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After careful research of our internal records, your account is canceled; our billing department issued an adjustment to zero out your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with our service and appreciate the opportunity to address your concerns.
Account Manager [redacted] confirmed he spoke to you regarding the requests to decrease your service; mentioned we could not back date because we had already provided the service to the 3-yard container. At this time there is no credit due to the account, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our...

response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].

Cordially,
[redacted]
WM cares-Corporate Office

August 13, 2015
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the delivery of your container and appreciate the opportunity to address your concerns.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed operations delivered your container.  Please accept our apologies for the frustration caused by this situation.
If you have specific questions regarding the agreement, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 30, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

February 17, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

November 10, 2015
[redacted]
[redacted].
Bountiful, UT [redacted]
Re: Revdex.com Complaint# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced...

issues with your phone number and appreciate the opportunity to address your concerns.
[redacted] confirmed she spoke to you today; the phone issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

January 13, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello [redacted]
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
Upon reviewing your account, your wife [redacted] called on January 10, 2017, to report we missed your trash. Our agent informed her that we were not able to service you due to weather. You called multiple times, to say we still have not serviced the trash, and we reached out to our operations to ensure recovery. [redacted] followed up with you today, and you stated we did recover. [redacted] will continue to monitor your account for the next month to ensure we do not miss your trash.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

March 21, 2016
 
 
 
 
 
 
Revdex.com Complaint# [redacted]
 
   Re: Waste Management Account# [redacted]   [redacted], [redacted]
 
 
 
 
Dear [redacted],
 
Reference is made to the above-mentioned...

Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Very Respectfully,
 
Victoria [redacted]
WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution unfortunate that it has taken nearly 4 months.  the companies response is no different from what I have been told over the phone for the past 3 months.  Acceptance is relative to the actions of Waste Management going forward.  Thank you Revdex.com for providing an additional avenue to call poor customer relations and service by Waste Management.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
WM claims I made no further complaints.  That is completely false.  I complained many times.  I had this same conversation with a rep there (one of the complaints) who claimed there were no notes INCLUDING even this very complaint through Revdex.com.  Then they looked further and found lots of notes.  WM has failed to provide remotely consistent service and it is outrageous that they are demanding full payment, based solely on their sporadic inability to find their own notes. 
Regards,

July 7, 2016
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Dear [redacted],
In response to your last comment, we issued an adjustment to credit the $14.05 bag charges from your February and May invoices. In addition, 1-month of credit applied to your account for the frustration. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

A chargeback in the amount of $[redacted] was issued to your [redacted] card ending in [redacted] on [redacted] (confirmation # [redacted]). Because your method of payment was a credit card Waste Management could not issue you a paper check. I sincerely apologize for the miscommunication to my earlier Revdex.com response regarding you would receive a paper check. At this point you would need to talk to the credit card company/providing bank.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
This is 100% unacceptable that a person has to lodge a complaint here at Revdex.com to get any movement on a problem. I like many are forced into using WM by the city they live in. WM is a horrid company that lies and cheats its customers. The only response I will accept is paying me the money owed! 
Regards,

January 6, 2015
[redacted]
[redacted]
Milton, FL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],        
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
It was a pleasure speaking with today; per our telephone conversation, Waste Management is no longer your service provider as of 12/31/2014. Please contact the city of Santa Rosa for information regarding your trash service. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  They still own me money for when they over charge me for two cans.