Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I have acknowledged that waste management has received my complain, and will be waiting for their reply.  I also went to the Church and pulled out the bags of garbage on top, removed cardboard boxes that were on the bottom of the dumpster, and flattened them so that all garbage could fit into dumpster with the lids closed.  That was on the 20th of [redacted], almost 2 weeks after it was suppose to be picked-up, and all the garbage fit into the dumpster.  That's almost 13 days more full of garbage and it all fit in to the dumpster.  I even took pictures of the before and after of the dumpster.

September 19, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management Account #[redacted] 
 
Dear Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for any frustrations concerning your service. We take these concerns very seriously...

and will immediately take action to correct them.
Upon further research, [redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on May 1, 2014. . Pursuant to Section 2 of the Term, the term of this Agreement is set forth on the service summary sheet. The initial term of the agreement is for twenty-four (24) months and Agreement automatically renews for an additional twelve (12) months renewal term if [redacted] does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. This period will be between November 2, 2016 and January 31, 2017.  Please see attached Service Agreement.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.   
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

November 5, 2015
 
[redacted] Wood
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10869288
WM Account# 011-153731
 
[redacted] Wood,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM cares-Corporate Office

April 22, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  [redacted]
 
Very Respectfully,
Nancy G[redacted]
Customer Experience Team Lead - WM Cares

February 6, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],      
 
Reference made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

September 3, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

April 21, 2016
 
 
Revdex.com Case# [redacted]
Waste Management Account# [redacted]
 
[redacted]
 
It was a pleasure speaking to you today; per our conversation, you confirmed your trash was serviced. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
Respectfully,
Nancy G[redacted]
Customer Experience Team Lead - WM Cares

February 3, 2016
 
[redacted]
[redacted]
[redacted] 92021
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Respectfully,
[redacted]
Waste Management Corporate

June 22, 2015
 
[redacted]
[redacted]
Dayton, Oh 45419
Re: Revdex.com Complaint# [redacted]
Waste Management Account# -[redacted]  [redacted]
 
Dear [redacted],      
Reference is made to the above-mentioned Better...

Business Bureau complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-[redacted].
 
Respectfully,
Victoria Hook
WM Cares-Corporate Office

January 6, 2015
 
[redacted]
[redacted]
[redacted], WV [redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We received your complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, as well as an account number?  Please advise if you are outside the city limits or, if so, the name of the township in which you are located. Please also provide the name of your condo or homeowners association, apartment complex or mobile home community, if applicable.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

November 6, 2015
 
Re: Revdex.com Complaint# 10869288
WM Account# 011-153731
 
Hello Ms. Wood,
 
In response to your last comment, I issued another-week of credit to your account, brining your balance to $36.20. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM Cares-Corporate Office

March 30, 2016
 
 
 
 ** 
[redacted]
[redacted]
Revdex.com Complaint# [redacted]
 
  Re: Waste Management Account# [redacted]
 
 
 
 
[redacted]
 
Reference is made...

to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

August 4, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

January 6, 2015
[redacted]
[redacted]
Berlin, MD [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],    
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
It was a pleasure speaking with you; per our conversation, I submitted the request to reverse $30.00 back to your Visa card. Please allow 3-5 business days for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

December 30, 2015
[redacted] Lakeside, OH 43440
Re: Revdex.com Case# [redacted]
Waste Management Account# [redacted]   [redacted]
Dear Jodi Kopanski,
This letter is in response to the above-mentioned Revdex.com complaint.
[redacted] signed a Service Agreement with Waste Management of Ohio, Inc. which took effect on April 1, 2011.  Pursuant to Section 2 of the Agreement, the initial term of the agreement is for thirty-six (36) months and the Agreement automatically renews for an additional thirty-six (36) month renewal term if [redacted] does not give Waste Management notice of termination ninety (90) days before the expiration of the initial term.  [redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore, the Agreement automatically renewed for an additional three year term on April 1, 2014.
Although the Agreement automatically renewed for an additional three year term, [redacted] can still elect to cancel the Agreement; however, per Section 7 of the Agreement, [redacted] will contractually owe liquidated damages (most recent monthly charges multiplied by three months) and removal charges.
I attached a copy of your service agreement for your records. We do value your business; should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Respectfully,
[redacted]
Customer Experience Agent - WM Cares

May 20, 2015
  
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
[redacted] Lee could not remove the containers from the property. He said to please place them out on the curb tomorrow and he will have our driver come out and remove them.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have also meet with a representative of Waste Management (Lisa [redacted]) and all issues of the previously filed complaint have been completely resolved.  I appreciate Waste Management's expediency in the handling of this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  However, please relay to the business that I sent a payment to the account [redacted] that they have closed, so they need to make sure that my payment is credited to the legitimate account.
 
[redacted]

March 2, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem.
As stated on your August, November and February invoices, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
Cordially,
Nancy G[redacted]

[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and...

patience.
 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office