Waste Management

Revdex.com:
This letter is to inform you that Waste Management has NOT carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/5/2015 2:19:15 PM and assigned ID [redacted]. THE RESOKLUTION WAS TOTALLY UNACCEPTABLE. I SAID SO AND I DON'T APPRECIATE BEING SQUEEZED OUT BECAUSE THE COMPANY PAYS YOU TO KEEP THEIR A+ RATING SO I WILL BE ESCALATING MY COMPLAINT TO A COMPLAINT TO WHAT EVER GOVERNMENT AGAENCY REGULTES THE Revdex.com.
Regards,

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Upon review of your account, I did not find any reported service failures. On [redacted] the day of your service, you called to report driver has not serviced. Representative [redacted] advised that driver reported that you did not have your can out. [redacted] requested a courtesy to go back and service; issued a week of credit.
We encourage you call your local call center to report any type of service failures; at this time no credits are due on the account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

March 22, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
 
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
 
After researching our internal records, we invoiced your parent’s account $75.00, for not returning the container. Barry called on January 11, 2017 to question the charge. Our agent explained our driver attempted to remove the container multiple times and was unsuccessful.
 
On March 6, 2016, your father, was advised that the removal was unsuccessful due to a new resident utilizing the container. Our agent spoke to your father on March 20, 2017, and explained that a refund of the $75.00 will be issued, and she will follow up with him, once the check is mailed out.
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, your account is at a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  However, I'd like to note that this issue, occurring since [redacted] 1, 2014, was caused by Waste Management's neglect in a promised timely refund of said $66.68 (I was told within 10 business days I was to be refunded but it took more 20 business days). As a consumer, I suggest Waste Management review their account cancellation and refund procedures if they don't want to prevent customers from ever returning to their service willing, as I most definitely will not.I appreciate WMs quick response to my complaint here, and thank Revdex.com for their help.
[redacted]

March 3, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, Supervisor [redacted] submitted a credit for $100.00 for the container charge. In regards to your service I called and left you a message to confirm if you were serviced, if not please give me a call. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

October 20, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

September 9, 2016
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Dear Ms. [redacted],
This letter is in response to the above Revdex.com complaint, thank you for the opportunity to review your account and address your...

concerns.
 
We apologize for the frustration caused by the billing situation. To resolve this matter we adjusted your account $102.94. This leaves your balance $124.62 for two overage charges. Per your request, we sent an email with pictures of the overages and the balance to your email address [redacted]. We invite you to visits our website at www.wm.com to make a onetime payment.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

November 5, 2015
 
Re: Revdex.com Complaint# 10928541
WM Account# 511-29054
 
Hello Ms. Cruces,
In response to your last comment, I sent the request to the city to issue a month of credit for the service failure and you will see it on your next invoice. However I will not be reimbursing you for the pest infestation. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM Cares-Corporate Office

March 31, 2015
[redacted]
[redacted]
[redacted], CO [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide...

you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 16, 2015
 
[redacted]
216 Cathill Rd
Sellersville, PA 18960
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],       
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I hope that my service will be fulfilled as I pay for it. My containers are always out in an ample time frame. Should my service get missed again, I will call the number directly you've provided.

June 26, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager Cory confirmed,  he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

June 26, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, an adjustment for $53.77 was applied to your account, leaving a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I did talk to [redacted] at Waste Management and the issue was resolved.Regards,[redacted]

February 4, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
Reference made to the above-mentioned...

Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

March 11, 2016
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
 
[redacted] [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
Respectfully,
Nancy G[redacted]
Waste Management Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Monday, February 22, 2016 1:21 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]The resolution for my complaint has not been satisfied, the refund has not been received.  What now? Regards,

May 21, 2015
  
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
[redacted] Lee confirmed our driver will be out tomorrow to remove the containers. Please place them out on the curb from 6am to 6pm.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]

July 7, 2015
 
[redacted]
[redacted], CA [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office