Waste Management

March 23, 2016
 
 
[redacted]
Revdex.com Complaint# [redacted]
  Re: Waste Management Account# [redacted], [redacted]
 
 
 
 
Dear [redacted],
 
Thank you for your recent payment of $46.96. Due to the recent adjustment you have a credit b[redacted]ce of $23.48- which I will be more than happy to refund you. Please allow four to six weeks for your refund. I appreciate your patience and the opportunity to resolve your complaint.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

Revdex.com: I have never heard of anything more ludicrous. It's marked as paid on my statement, but I have to provide proof of payment. You have my payment. Prove to me that you don't!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

October 16, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Monday 2nd Mar 2015, a Manager from WM contact me via Phone call and after discuss my case, confirmed that they had on record my complain made before, and didn't know why I never received a letter or a follow up on my previous case.She said, she will send me an email with the Contract Cancellation Doc, she confirmed my email address and said that will send same day. A week passed and still no Email or follow up call made; I have been checking my Inbox and Junk Folder (Just In Case) and no Email have been received. Last time, was the same situation, "THEY" said they will sent cancellation form and never did that... I'm not sure if that is an standard process to keep customers under contract or delaying the process on purpose looking for a drop from the customer side, due to the fact that customers like me, have more important things to do rather than be begging for a cancellation of a basic service.My Email address is: [redacted] just in case they said I didn't provided before.
Regards,
[redacted]

November 6, 2015
[redacted]
[redacted]
[redacted], GA [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

January 16, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],    
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 9, 2015
 
[redacted]
[redacted]
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],      
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] contacted you and service issues were resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I paid 48.00 for another 90gallon garbage bin for a years use.. it was hard to roll, scratched up in the front like someone has ran a car over it and rusty. I did not want to be responsible for a bin in such bad shape. I called not one but twice for Waste Management to switch it out...still they did not pickup the bin as I advised to their customer service reps twice that I left it in front of my garage for them to switch out.. 3 weeks later!!, they still did not switch it out. I really need 2 garbage bins as I have three kids who use a lot of garbage during summer time while school it out. I just want it exchanged for one that is in better condition and my money back adjusted for the three weeks that I have not been able to utilize it.
Regards,

August 8, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

July 26, 2016
                     
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

March 27, 2015
[redacted]
798 Prestige Point
Atlanta, GA 30349
Re: Revdex.com Complaint# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your claim and appreciate the opportunity to address the problem.
Route Manager Jesse LoScudo confirmed he spoke to you today regarding your claim; he stated he called Gallagher Bassett and requested they give you a call as soon as possible. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. My thanks to [redacted] at WM who left a message today, (5/11) that refund was mailed today and check information. Sorry I had to use this process to reclaim my over payment funds but did not get much of movement until I did. Thanks to both Revdex.com and WM.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for refunding my $50 fee.  However, the primary intent of this complaint was for you to address the current policies in place, that allowed such an unjustified expense to occur.  While I'm glad you've resolved the monetary issue, I'd like to ask that you please take a look at current policies, as follows:1)  Why is there no mention on the billing statements of HOW MUCH the fee is, WHEN exactly the fee will be charged, And HOW MANY days must have transpired before the accounts is considered past due?  None of this information is clearly stated on the billing statement.2)  Even though you have current email addresses and phone numbers for all your customers, why are they not contacted until AFTER the account is past due, and they have already been charged a fee?While offering [redacted] is a great start, you cannot honestly expect every one of your customers to have internet access.  For this reason, there needs to a system in place that notifies the customers before they are charged additional fees.It saves YOU money to periodically notify customers via email or phone call (versus paper mail), so the only reason you would continue to operate under the current policy, would be to create an environment (and generate revenue) by charging customers extras fees without their knowledge, and then notifying them after-the-fact.Please take my suggestions seriously.  You current billing practices are dishonest, and are in desperate need of overhaul.Regards,[redacted]

August 4, 2017
 
Revdex.com File [redacted]
Re: Waste Management Account [redacted] 
 
Hello Mr. Brown,
Again, we want to apologize for not meeting your expectations as your service provider; and are saddened to see you leave Waste Management. We appreciate you taking the time to let us know. I forwarded your concerns to the supervisors for additional training and or coaching of our customer service representatives and our drivers.
Very Respectfully,
N[redacted]
WM Cares Corporate

November 29, 2016
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
We received your email on 11/23/2016 requesting to cancel your service and refund your payment. Which at that time, we submitted a reverse for $65.89 back to your [redacted] card ending in 8861. Please allow 3-5 business days for the payment to appear on your credit card statement.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

Revdex.com:
See above filed on 10/20/2015 7:19:06 PM and assigned ID [redacted].
Regards,

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/13/2016 and assigned ID [redacted]
Regards,

October 17, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

January 24, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste management Account #[redacted] 
 
Hello [redacted],
After researching your account, we are going to honor the refund of $216.36. Part of the refund was already issued; Check #[redacted] for $61.80 was mailed on 1/19/2017. I have requested the difference of $154.56, be expedited,; once I receive the check#, I will call you with the information. Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

September 30, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
Hello **,
The adjustment was applied to the account leaving a balance of $76.96; if you like you can go online and see your balance. Once the payment is made I will notified the collection agency to stop collection calls
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM cares-Corporate Office