Waste Management

December 22, 2015
[redacted]
[redacted]
Bremeton, [redacted]
Re: Revdex.com Complaint# [redacted]
WM A**ount# [redacted] Dupont, Valerie
Dear [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your container delivery.
I received confirmation your trash and recycling containers were delivered on 12/21/2015. I did contact the number you provided on 12/22/2015 leaving two messages to confirm receipt of containers.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Victoria H[redacted]
WM Cares-Corporate Office
**: M[redacted]

November 10, 2015
 
[redacted] [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10944663
WM Account# 582-1040801
 
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

March 16, 2016
 
 
[redacted]
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted] 
 
 
 
 
Dear [redacted],
 
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, your account ([redacted]) does not have a past due balance. Therefore, you will not be receiving any calls from our collections department.
Account ([redacted]) cannot be deleted from our system. However it has been closed and is no longer in use. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The "proposed" action would be fine, but the business has not performed the action.  My check to Waste Mgt. appears to have cleared **/14.  Today is **/30 and I still have not received my promised refund.
Regards,

February 20, 2015
 
[redacted] R. [redacted]
[redacted] *
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] R. [redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, I submitted a credit for $53.80, bringing your account to a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

I spoke to [redacted]. He gave me the same response every route manager has been giving me for years. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I am currently working with [redacted] at Waste Management and hoping to have all issues resolved.  She was very nice and listened to all of my concerns.  The trash container has not only been left in the middle of the driveway but also left out on the gravel road which causes us to have to get out of our car on the road to move the bin to be able to enter our driveway.  This is not safe for us or any other drive that made come down the road.   [redacted] is moving forward to get everything to get everything back on track. She is going to keep in contact with us for the next month, so we are hoping this will take care of all the problems.  She also added an additional $11.00 credit to the first credit of $8.31 and we also notice a $5.00 administrative charge that we had been told we would not be getting if we went paperless and made payment each time [redacted] by either banking account or credit card. Was given wrong information on 02/23/17 by [redacted] she said our card didn't have to be put on file, that I could pay it every time myself. [redacted] stated that it has to be paperless and auto pay. She is going to give us an additional $5.00 credit to set it up as auto pay. She emailed me instructions on how to do it but I will need to call her because not sure about the pay on the 1st through the 15th which date I will need to choose to make sure account is paid on time. I appreciate the help that the Revdex.com has provided and also the quick response from [redacted] at the corporate office in [redacted]Sincerely,[redacted]

[redacted] *, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
In response to your last comment, our billing department confirmed, check #[redacted]4 for $75.68 went out today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]

December 29, 2014
 
[redacted] and [redacted]
 
 
Re: Revdex.com Complaint # [redacted]
      WM Account Case# [redacted]
 
[redacted] and [redacted],
 
The...

Revdex.com informed us about the complaint you filed against Waste Management. I apologize that you experienced billing issues and appreciate the opportunity to address your concern.
 
Per our records your account is set up with both [redacted] and [redacted]’s names, this account was established May 2007.
 
A resume fee of $25.00 was waived as a onetime courtesy in March 2014. The resume fee charge helps cover the administrative cost associated with setting up your account after service has been cancelled due to delinquent payment. The resume fee is valid charge billed to your account; your current balance is $83.33 for the service period January-March.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
 
 
Cordially,
 
Victoria H[redacted]
 
WM Cares

June 30, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, Waste Management received accounts from [redacted] due to an acquisition, that included your address, and a new account was setup. You contacted us stating you have never received our service and that the account should be canceled with a zero balance. Our agent, [redacted] confirmed she spoke to you, and ensured you the account, has been canceled and the balance zeroed out. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

March 7, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your services, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing your account, you called multiple times to report no service. On March 1, 2017, you spoke to our agent who advised you it was not your recycle week. You then asked to have the recycling serviced with the trash. Our agent entered the ticket for our driver to recovery on March 3, 2017, and it was not.
[redacted] confirmed she spoke to you and explained the recycling is not considered trash. Therefore, our trash driver would not service causing the further delay in recovery. Thank you for confirming the recycle was recovered.  In addition, we will continue to monitor your account for the next month to ensure your services are completed.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
[redacted]

June 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

December 1, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello [redacted],
We can exchange the container for one that locks at no charge. In addition, you will have to provide the lock. Please call me at 713-512-6200 option 3, so that I can arrange the exchange.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

December 23, 2014
 
[redacted]   
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Ms. [redacted]...

[redacted],        
The Revdex.com informed us about the complaint you filed against Waste Management. I apologize that you experienced service issues and appreciate the opportunity to address your concern.
At Waste Management our primary goal is to run a safe operation.  Our operations team has confirmed that the two pickup locations are unsafe for our drivers to service. Due to the safety reasons, your account has been canceled and will reflect a zero balance.
 I apologize for the frustration this caused you, if you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Very Respectfully,
Victoria H[redacted]
WM cares-Corporate Office

February 25, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

October 30, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] 
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem.
After researching our internal records, your refund for $265.24 mailed out on 10/30/2014 check#[redacted] you should receive no later than [redacted]
I would like to take the time to apologize for the frustration caused by this situation. We have conveyed your concerns to the call center supervisors for additional training and or coaching of our customer service representatives.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
** cares-Corporate Office

January 12, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],         
 
The Revdex.com has contacted us...

to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager [redacted], confirmed he spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]

November 23, 2016
 
[redacted] 3rd ST N
[redacted]
 
Re: Revdex.com Complaint# 11820058
     WM Account# 518-17026   [redacted], J R 
 
Dear [redacted],
The Revdex.com contacted us to let us...

know about the complaint you filed against Waste Management. We wanted to take this opportunity to most importantly, apologize for the frustration the removal charge caused you. We take these concerns very seriously and took immediate take action to remove this charge.
Upon review of your account, our records indicate you spoke with our representative on Nov. 10 regarding your cancellation request. At this time, we offered to reduce your removal charge from $40.00 plus taxes & surcharges to $24.00 plus taxes & surcharges.
Per our phone discussion on 11/22, we agreed to remove your removal charge of $24.00 and no refund is due to you. Your account reflects a zero balance.
We truly appreciated your business and we are sorry to see you leave. Should you have any questions or additional concerns regarding this matter please email [email protected] or call us at 713-512-6200 option 3.
 
 
Cordially,
[redacted] Giblin
WM Cares-Corporate Office

August 27, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing request and appreciate the opportunity address your concerns.
After researching our internal records, a credit was issued for $1168.01 for service failures; we notified the collection agency to stop collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office