Waste Management

Hello Donald,
Thank you for confirming our dumpster was removed. Again, we apologize for the frustration caused by this situation. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you for your prompt action on this matter. It is greatly appreciated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
As Stated previously, we will remove this complaint when we actually receive our refund check.
Regards,
[redacted]

October 5, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action...

to correct them.
Thank you for taking our call yesterday; please accept my apologies for the for the service failure. Per your conversation with Manuela, you confirmed we recovered your trash on. At this time, no credits are due on your account.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

October 20, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns.
[redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on September 01, 2010 for thirty-six (36) months. Pursuant to Section 2 of the Agreement, the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty-six (36) months renewal term if [redacted] does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attached Service Agreement.
[redacted] failed to give Waste Management notice of termination within Section 2's allotted time period. Therefore the Agreement automatically renewed for an additional 36-months.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] would like to continue with the cancellation, please contact Account Manager Jamille S[redacted] at 800-249-3968 or email js[redacted]@wm.com .
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

January 4, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
[redacted] confirmed she spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at [redacted].
Cordially,
[redacted]WM Cares-Corporate Office

July 9, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the removal of the container and appreciate the opportunity to address the concern.
Operations confirmed our driver removed the container; once the account cancel our billing department will issue you a final invoice. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Problem:About 3 weeks ago (Dec 8th 2015) I filed a complaint (#[redacted]) and only received partial resolution. I was never able to make contact with a representative from Waste Management. When I checked the status of this matter I noticed it was moved to "resolved status." I could not find a way to reactivate that file. There are still a number of unresolved issues I would like to work through if Waste Management is interested and/or committed. Waste Management left their mechanicals on my property for a number of months without consulting me. Moreover, when I tried communicating with their personnel I was merely handed from one person to another person. And seemingly one Region to another without rhyme or reason. No one seemed to have the authority or ability to provide answers or resolution. Thank you.TranslateDesired Resolution / OutcomeDesired Resolution:Contact by the businessselectDesired Outcome:I received partial resolution after sharing this information. The mechanicals were removed from my property. what I request is to receive an explanation or reason why this took > 6 months. I would like to speak with someone who has the latitude to make sure this never happens again. Thank you.
Regards,

January 8, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
If I gave you my name and address when I call in, you would be able to locate the account that way.

June 7, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account# [redacted]
 
Dear Mr. K[redacted]
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns.
Our agent David spoke with you yesterday and confirmed...

that our Routing Manager Roger went out to your home to do a site check. We determined that the reason for the service issues was due to items being placed into the recycle container that is not acceptable. Route Manager Roger placed new decal sticker on your recycling container to show what items are acceptable.
In addition, our trash driver will empty both containers on your next service day, Friday, June 9, 2017. Our agent David, will also follow up with you on Friday to ensure you are serviced. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
WM Cares Corporate

June 28, 2017
 
Revdex.com File # [redacted]
Re: Waste Management Account #[redacted]
 
Hello Mr. [redacted],
I apologize that you experienced issues with your refund request, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you contacted us multiple times to request your refund of $30.00. Our first agent advised you that we would send you the refund. Our second agent advised you of the no refund policy. After further review, we will honor your refund request, once we receive the check number and the date it’s mailed. Our agent Jody, will contact you with the information. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

Dear **. [redacted],
This response is in regards to the Revdex.com Complaint# [redacted]. I apologize for any inconvenience you experienced as a result of ordering your Medical Tracker online.
 
Two orders were placed on [redacted] account and one was placed on WM Tracker account.  The two [redacted] orders have been deleted, so I refunded those (orders [redacted] and [redacted]).
 
Your order that was placed on our WM Tracker account (order [redacted]) was also refunded (Transaction ID: [redacted]). The item was shipped; please return the unused product upon receipt.
 
 
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

In response to your last comment, you are invoiced $[redacted] per quarter for trash, recycle and yard waste. The $25.00 credited that was issued was a portion of the recycle service failure.
Route Manager [redacted] attempted to reach you at ([redacted]) and was unsuccessful, please provide the best telephone number you can be reached so that we can resolve your service complaint.  Again, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

January 11, 2017
 
Re: Revdex.com Complaint # 11924987
Waste Management Account #960-75874
 
Hello Jeremy,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. 
After researching our internal...

records, I issued a reversal of $97.37 back to your ACH checking account. Please allow 8-10 business days for the reversal to appear on your ACH statement. In addition, the container is scheduled for removal on January 13, 2017, and I will call you to ensure the container is removed.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have spoken with Donna at Waste Management, and she has cancelled our service and refunded our money. The complaint about the service still stands, but the monetary refund is no longer needed. 
Regards,
[redacted]

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/22/2017 and assigned ID [redacted]
Regards,

January 14, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service.
Operations confirmed our driver serviced your trash and recycling today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

November 23, 2016
 
[redacted]
Re: Revdex.com Complaint# [redacted]
     WM Account# [redacted]
 
[redacted]
The Revdex.com contacted us regarding a complaint you filed...

against Waste Management. Please accept our apology for the frustration the removal of our containers caused you. I made several attempts to reach you by phone at the number on file [redacted] and left you a couple of voice messages.
Our records indicate your request to have your containers removed was received on 11/18/2016, and Friday would be the fifth business day, including the holiday. I alerted our operation team to inquire if we could remove the containers earlier and I received confirmation we would remove them today as long as they are not overflowing and the lids are closed.
We truly appreciated your business and we are sorry to see you leave. Should you have any questions or concerns regarding this matter please email wmcares@wm.com [redacted]
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares-Corporate Office

June 18, 2015
 
[redacted]
[redacted] S. [redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
After researching our internal reco**s, a reversal for $78.22 was issued back to your checking account. Please allow 7-10 business days for the reversal to appear in your checking account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments rega**ing this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Co**ially,
Nancy [redacted]