Waste Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.May I suggest not making it impossible to get an issue like this taken care of unless a customer resorts to a Revdex.com complaint?

July 26, 2016
                     
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

July 10, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Dear Ms. [redacted],
I apologize that you experienced issues with your container exchange, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times requesting we exchange the dirty container that was delivered. We reached out to our operations, and the exchange was completed on July 8, 2017.
In addition, Route Manager John confirmed he spoke to you today and the issue was resolved. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

August 19, 2016
 
Revdex.com Case# [redacted]
Waste Management Account# [redacted]
 
[redacted]
We apologize for the frustration caused by this situation; we greatly regret your decision to leave Waste Management. I entered an adjustment for $26.58, once approved...

your account balance will be zero. In addition, your account will not be placed with an outside collection agency.
Per your refund request, it states on your invoice, you are paying for a subscription service; by paying your invoices, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment.
Should you have questions or [redacted] regarding this matter, please feel free to discuss it with me at [redacted].[redacted] or by phone at [redacted]
Respectfully,
Nancy G[redacted]
Customer Experience Agent - ** Cares

April 4, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, on January 24, 2017, you called requesting a better rate, and agreed to a new yearly rate of $259.83. An adjustment was entered on your account, leaving a balance due of $19.59, causing your account to be suspended.  This has been credited, leaving a zero balance. On behalf of our agents, please accept our apologies for the frustration caused by this situation. We appreciate you taking the time to let us know, about the experience regarding your call; have forwarded your concerns to the call center managers for additional training and or coaching of our agents.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I was contacted by Waste management route manager and his explanation and problem solving fixed this ,  had hat been done immediately this would not have even been anissue! Kudo's to [redacted]!  He is a great employee!

[redacted]
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],      
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
On 7/25/15, Reference Number [redacted] in the amount of $90.79 was paid on account number [redacted] Invoice number [redacted]8 for the months of August 2015- October 2015.  On August 1, 2015,  the toter (trash can) was picked up after the letter sent out stated that service would continue until the end of August.  On August 14, 2015, at 1:47 p.m. a representative from phone number 434-984-3406 (Waste Management in Charlottesville, VA) called to apologize that the toter was picked up early due to confusion on their part and that the can would be returned and a full refund for the month of August would also be repaid since they were the ones that had made the error.  On August 17, 2015 the toter was returned and picked back up on September 1, 2015.  On 10/23/15, Reference Number [redacted] in the amount of $10.34 was issued back on the credit card.  If the $46.86 is processed back to the same card then the amount in dispute is $33.59 which would be for the month of August that the representative said would also be refunded.
Regards,
 [redacted]

May 20, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Again, we apologies for the frustration caused by this situation, if you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
  
Cordially,
Nancy G[redacted]

November 1, 2016
 
James [redacted]
[redacted]
 
Waste Management Account#[redacted], JAMES & BIRGIT
   Re: Revdex.com Complaint# [redacted]
 
Dear James [redacted],
Thank you for the opportunity to address your service concerns. I would like to apologize for making you feel forced to do something that you feel uncomfortable doing; I understand how frustrating this must have been for you.
Our containers have a notice not to block them, but we are unable to keep the public from parking too close or in front of the carts. The only thing we are able to do is suggest, if you are comfortable doing so, is to ask the responsible party to please move or not block your containers since they will not be serviced. You may also want to consider filing a petition with the city to have signs installed prohibiting stopping or parking on your street on trash day.  
Again, please accept our sincere apology. Should you have additional questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Victoria [redacted]
WM Cares-Corporate Office

July 27, 2016
                 
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]...

[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 26, 2015
 
April C[redacted]
[redacted] State Highway * W
[redacted], WA [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
April C[redacted],  
 
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 8, 2018
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I have resent all snapshot images as well as the service dates and times in an email. If you would like to discuss more service options, please contact Account Manager, Melissa, at [email protected]. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

April 18, 2016
 
 
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
Dear [redacted],
 
Reference is made to the above-mentioned Revdex.com complaint you...

filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Very Respectfully,
 
Victoria [redacted]
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]Company continues to do the bare minimum after all the issues.  I reject the proposed action as it would definitely not resolve my complaint.  Their idea of a December 28th solution is far different than mine.  Someone should give this company a reality check!  Waste Management MANAGED to WASTE my time again.  Pun intended.
Regards,SomeoneP.S.You think you're invincible, but I guarantee you're not.  Want to preview my new video that's ready for YouTube?  It's going to be Entilted "Waste Management Customer Service"Guess how much it costs to have one of those marketing companies grow your hits, popularity and tags? Less than ten bucks.  The four minute video is epic, and I bet some will watch the longer ones :)I thought you understood my last reply before?  I'm sorry that you didn't.  You've failed.

December 22, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],         
 
Reference made to the above-mentioned...

Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

February 14, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your bulk pick up and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service to our customers. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
On January 12, 2017, you called and schedule a bulk pickup for February 3, 2017. Our driver attempted to pick up the bulk items on February 3 and 6 and we were unable to access the items due to the vehicles blocking entree. We would be happy to send Our driver back out to service, once we have a guarantee the items will be accessible.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

March 10, 2015
 
[redacted] B [redacted]
51 N Williams St
Crystal Lake, IL 60014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] B [redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.I had a message on my answering machine when I got home from work today. This is the first time Waste Management has reached out to me. I was told the refund would be expedited, and apologies were extended. I regret that it had to come to this in order to be resolved. I told customer service that I would register a complaint, the first time I contacted them. I will not recommend their service, nor would I consider being a repeat customer. My thanks to the Revdex.com. Your help is greatly appreciated!