Waste Management

November 17, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted]      
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
It was a pleasure speaking with you today; per our telephone conversation, I confirmed with the [redacted] that your trash provider is Waste connections [redacted]
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

August 12, 2015
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

September 1, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Oscar confirmed he spoke to you and service issue was resolved. In addition credits were issued for the container swap and the difference in container size. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

August 2, 2016
 
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Nancy G[redacted]
Waste Management Corporate - WM Cares

Ms. [redacted],
Please find the additional attached invoices.
Thank you,
Victoria [redacted]
Customer Experience Agent- WM cares    
 
Waste Management
2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The business has agreed to research the complaint. We look forward to their response

September 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
In [redacted], it is a Mandatory trash service area; after an audit it was confirmed that parcel # [redacted], did not have an active account. Therefore, we created an account in the owner’s name [redacted] effective 07/01/2014; because it is a mandatory service area, the charges are valid.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/25/2016 and assigned ID [redacted]
Regards,
[redacted] [redacted]

October 3, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team; received confirmation that the dumpster was removed on 9/28/2016. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

July 31, 2015
 
[redacted]
[redacted]
Colorado Springs, CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager Randall attempted to reach you at 719-502-9887 and was unsuccessful. Please provide the best telephone number you can be reached so that we can resolve your service complaint.
Per the refund request, it is stated on your January, April and July invoices, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

[redacted] 2, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
Reference made to the above-mentioned Better...

Business Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]
[redacted]

April 20, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
Operations confirmed driver removed the container today; I submitted an adjustment for $100.00 to your account leaving a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]

May 31, 2016
 
 
[redacted]
[redacted] [redacted]
[redacted]
 
 
 
Revdex.com File# [redacted]
 
Re: Waste Management Account# [redacted]-[redacted]   [redacted]
 
 
 
Dear Ms. [redacted],
 
Thank you for taking the time to speak with [redacted] regarding your billing issue. Upon review of your account, you pre-paid $660.00. Upon your initial call in February when you ordered the container, the charges were explained as an estimated total. The fuel & environmental rates may fluctuate with the price of gas, amount of debris and time the container is on site.
The rental charge of the container is $10.00 per day and started on the delivery day 2/25/2016 and ended the day we removed our container 3/2/2016, for a total of seven days.
I sincerely apologize for the frustration caused due to not receiving your invoices. I have attached the three invoices. As previously mentioned an adjustment of $10.56 posted to your account and no further adjustments are due.
Should you have additional questions please feel free to reach out to me at 713-512-6200 option 3.
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

May 22, 2015
 
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear [redacted],      
The Revdex.com contacted us to let us know about the...

complaint you filed against Waste Management. I apologize that you experienced service and billing issues and appreciate the opportunity to address your concern.
 
Residents in West Virginia are not given credits/adjustments due to weather related service delays. This is done in accordance with the Public Services Commission (which regulates our services/pricing) in the state of WV. The PSC is aware that we may not be able to service due to inclement weather, and we will service all generated waste when we are able to return safely for service. It is for this reason that we do not provide credits.  
 
You are in a mandatory service area which requires your service to remain open.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]
WM Cares-Corporate Office

All I want is for this company to send out Disconnection notices like all the other utility places.
I do NOT want to speak with anyone. I have had a minor stroke. I will ONLY get upset. Talking to me will not rectify the situation. Only sending out notices. Therefore, no I will not return their call and my health is more important.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Fortunately, the credit issued by Waste Management in lieu of the check I was told would be coming, did transfer over to our replacement credit card.It is unfortunate that it took this much time and effort to resolve what should have been a simple issue.  As a Realtor, I will not be recommending Waste Management's services to my clients in the future.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope that their trucks continue to pick up our trash each week.  I  do not consider this resolved until we have continuous trash pickup for 4 weeks in a row, but so far we have had our trash picked up 2 out of the last 3 weeks without issue, so it appears that we're on the right track.

January 21, 2016
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

[redacted] 19, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]   
 
Reference made to the above-mentioned Revdex.com complaint...

you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

July 17, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
Operations confirmed our driver removed the container; again please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office