Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.    They didn't call the correct number they called my [redacted] phone which I specifically said to call [redacted] they called [redacted] his voice mail is full and is not working my voice mail only has one messages in it so it couldn't possibly be full.  The cooperate office at WM did call and they did leave a message that's how I know this [redacted] is lying as the one and only message in my voicemail was from corporate.  They called after hours as well from an unrecognized number.  Still unhappy about situation we were not the only house on our block to have the trash bin removed.  If you take it at least notify your customer that happened and get one to them ASAP the up to 5 business days is unacceptable.  Failure to appropriately notify your customers of a service change is pure laziness.  A letter would be suffice.  Our neighborhood will be going to city council to attempt to remove waste management from our area this is not the first time WM has failed Spring Valley.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you for your time in this matter.  Yours, [redacted]. [redacted]

June 7, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account# [redacted]
 
Hello Kimberly,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report we missed your trash on 06/01/17. Our agent advised of the holiday delay, and that you would be serviced on 06/02. Our operations rescheduled your pick for 6/3, however we failed to notify you of the change. When the driver arrived on 06/03 to recover nothing was out. Our operations contacted you while the driver was onsite, and you stated that you didn’t have it out and you would wait until your next service day.
Our agent Tonya spoke to you regarding the service failure, and you stated no one contacted you on 06/03 to advise of the reschedule. You stated, going forward if there are any service issues, you will not be calling Waste Management, and that you will notify the county contract manager. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
WM Cares Corporate

June 30, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the delivery of your container and appreciate the opportunity to address the concern.
After researching our internal records, a credit for two-months applied to your account for none service. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

Hello [redacted],
Thank you for taking our call and confirming we serviced. Jeanne will continue to follow up with you for the next month to ensure we service. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

April 04, 2016
 
 
 
[redacted]
 
 
 
 
Revdex.com File# [redacted]
 
Waste Management# [redacted]
 
 
Dear [redacted],
 
Reference is made to the above-mentioned Revdex.com...

complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] by phone at 713-512-6200 option 3.
 
 
 
Respectfully,
 
Victoria [redacted]
WM Cares Corporate

April 11, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records. You contacted us and requested we cancel your account. Our account manager attempted to negotiate your rates and you declined.
[redacted] was in a signed Service Agreement with Waste Management which took effect on October 19, 2012 for twelve (12) months, ending on October 19, 2017.
Per the service agreement, if [redacted] elects to cancel the Agreement early, [redacted] will contractually owe liquidated damages for early termination. Because you were a valued customer, we agreed to cancel your service without early termination penalties.
The account has been canceled effective February 1, 2017. The balance owed on the account is $420.74, which covers the removal of each container plus ancillary charges associated with the removal, which is part of the initial agreement.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

Mach 17, 2017
 
Hello [redacted],
The Service Agreement is in a valid renewal term and Waste Management has abided by its terms and conditions. The price increases are as follows; November 19, 2012, October 13, 2013, September 22, 2014, August 16, 2015, and August 15, 2016.
After further consideration of many years, of being a Waste Management customer, we have agreed, not to continue to pursue collection of liquidated damages. However, you will still be responsible for the removal charges and any service’s up until March 06, 2017.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

January 2, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 3, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
After researching our internal records, an adjustment applied to your account for the declined payment and the reactivation charge. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

June 9, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, an adjustment for $154.73 was applied to your account, leaving a zero balance; the container shows removed. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM Cares-Corporate Office

October 15, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I will wait until you have time to research the complaint and get back to  me. Thank you. Jackie

November 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

November 18, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity address your concerns.
After researching our internal records, your refund check mailed out on 11/12/2015. Check# [redacted] for $45.82. Please accept our apologies for the frustration caused by this situation.
If you did not receive the refund, please call me at [redacted] option or email [redacted] . Please accept our apologies for the frustration caused by this situation.
 
Cordially,
N[redacted]
WM Cares-Corporate Office

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter,...

please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

July 12, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account[redacted]
 
Hello Ms. Wellman,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report we missed your trash. Our agents continued to report the miss and we failed to recover. Due to our service failures, you canceled your account and requested we remove the containers. Our agent. Tonya, confirmed she spoke to you and the trash and the containers were removed. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at [redacted] option 3.
Very Respectfully,
N[redacted] Giblin
Customer Experience Agent-WM Cares

January 20, 2015
 
Da[redacted] W[redacted]
[redacted] E[redacted] Dr.
[redacted], FL [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Da[redacted] W[redacted],       
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.    
Per your request I have attached your final invoice. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Cordially,
Nancy G[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Thank you. Will this be applied to my bill?

October 22, 2014
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office