Waste Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
 thank you very much!

July 28, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[redacted], 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],       
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]
WM cares[redacted]

June 7, 2017
 
Re: Revdex.com Complaint#[redacted]
Dear Mr. Hosteny,
We received your Better Business Complaint, but were unable to locate an account with the information provided. To better assist you, I will need a little more information. Can you please provide the name on the...

account, as well as an account number?
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
WM Cares Corporate

September 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
After researching our internal records, Account Manager [redacted] quoted you a 20 yard roll off for a price of $251.92 for the first 3 tons and anything over would be $48.00 per ton plus taxes. On 7/16/15 our driver came out and exchanged the container and it weighed 5.08 tons, which means it was over by 2.08 tons of excess trash. On 8/16/2015 we removed the container and it weighed 3.05, which was over by .05 tons of excess trash.
Therefore, we adjusted the invoices accordingly, on Invoice #[redacted] issued credit of -$239.20 plus invoice #[redacted] issued credit of -$145.89 and invoice#[redacted] issued credits -$104.91 for the relocation charges. In addition we issued a credit for the finance charges of -$19.14 bringing the total credits to $509.14, leaving the balance of $651.61. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

April 11, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
We have been advised by [redacted] with [redacted] that he spoke to you on Tuesday, April. 4, 2017, and explained the claim was denied. A denial letter was mailed to you. For further assistance to this matter, please reach out to [redacted], Supervisor, directly at [redacted]. Please accept our apologies for the frustration caused by this situation. Please read attached denial letter.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

May 27, 2015
 
[redacted] [redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear [redacted],    
I apologize for the delay in following up with your complaint, it is determined we need to conduct a site survey with our driver to determine the appropriate placement for your containers; we appreciate your time and patience while we continue to research and resolve your complaint.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Victoria H[redacted]
WM Cares-Corporate Office

February 13, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],                
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
After researching our internal records, an adjustment for $98.70 applied to your account bringing it to a zero balance. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

January 7, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Mr. [redacted],     
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
Manuela confirmed she spoke to you today; you requested to continue with the cancellation of your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

February 11, 2016
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
Dear Ms. [redacted],
Jeanne confirmed she issued a credit for the month of January, once the credit applies to your account she will issue a reversal back to your [redacted] credit card ending in [redacted]. Please allow 2-3 business days for the refund to appear on your credit card statement. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

January 12, 2016
[redacted] [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

June 27, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have sent emails to waste management on 02/27/2015 and copies of payments for trash services for the year of 02/2014 and am waiting for reply

August 20, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 22, 2017
 
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] & [redacted]
 
Hello **,
It was a pleasure speaking to you today, per our conversation. You agreed to pay $340.39 on both accounts, and I would credit the difference. After the credits apply, your accounts will be at a zero balance. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[redacted],
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on [redacted]. Pursuant to Section 2 of the Agreement the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty six months (36) month renewal term if [redacted] does not notify Waste Management in a written notice of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attachment.
[redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore the Agreement automatically renewed for an additional 36-months (36) ending on [redacted].
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] would like to continue with the cancellation, please contact Account Manager [redacted] at [redacted] or email [redacted] .
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]

February 26, 2016
 
Revdex.com Case# [redacted]
Waste Management Account # [redacted]
 
Dear [redacted]
Upon further review of your account, Route Manager William confirmed the container was removed today. Please accept our apologies for the frustration caused by this situation.  
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
Respectfully,
Nancy G[redacted]
WM Cares-Corporate Office

September 8, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take action...

to correct them.
It was a pleasure speaking to you today; thank you for confirming we serviced your trash. Per our conversation, we issued a one-time courtesy to waive the reactivation charge of $45.00. We recommend setting up auto pay at WM.com to avoid any future reactivation charges
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares