Waste Management

January 15, 2016
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Upon review of your account, we backdated your cancellation effective 12/29/2015 leaving a credit of $4.87 on your account.  I submitted a credit for $2.34 for the week you did not receive service.  Your account will reflect a credit of $7.21 and I submitted a request to mail out your refund. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

April 10, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your request to cancel and appreciate the opportunity to address the problem.
Your Account Manager [redacted] confirmed, he tried to reach you at ([redacted]) and was unsuccessful.  Please provide the best telephone number you can be reached so that we can resolve your cancellation request. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please call your Account Manager [redacted] at 800-458-[redacted] or email [redacted]@wm.com .
 
Cordially,
[redacted]

January 20, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],   
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.    
As stated on your December invoice, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Message did not make any sense, and needs to be specific about resolution. Please be clear on path forward. 
Regards,

July 1, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your personal container and appreciate the opportunity address your concerns.
Route manager Matt confirmed he spoke to you today; is replacing your container on Friday. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]
Cordially,
Nancy [redacted]

July 15, 2015
 
[redacted]
[redacted] Ave
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the concern.
It was a pleasure speaking with you; per our telephone conversation, all charges from our write off accounts were valid and no refunds are owed. In addition your write-off accounts [redacted] and [redacted] are at a zero balance.
Your Account Manager Stephen confirmed he spoke to you regarding account [redacted], he stated the account canceled effective 7/14/2015 without penalties.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Cordially,
Nancy
WM Cares-Corporate Office

May 7, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our...

response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

August 5, 2015
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

[redacted] 20, 2014
 
[redacted]
[redacted]
[redacted] 
[redacted]
[redacted]
 
[redacted],       
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
After researching our internal records, our billing department submitted an adjustment to zero out your account. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

October 21, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Jeanne confirmed she spoke to you today regarding bulk pick up; in addition she is going to send you the bulk guidelines. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[redacted],       
 Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We are researching your account and will respond as quickly...

as possible.
 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Via phone conversation, Waste Management agreed to drop the disputed charges on my account.

September 9, 2016
 
 
[redacted]
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
      WM Account# [redacted]
 
Mr. [redacted],
                            
Waste Management bills quarterly in advance, we invoiced Mrs. [redacted] at the end of May 2016, for June July & August. Her account was cancelled effective June 30, 2016, one month into the billing cycle. At this time, no refund is due.
Should you have additional questions regarding this matter please email [email protected] or by phone at 713-512-6200 option 3.
 
 
Victoria [redacted]
Customer Experience Lead – WM Cares

November 13, 2014
 
 
[redacted]
[redacted]
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
 
[redacted]
 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
 
After reviewing your account, our records show your account was suspended on 11/03/14 for non-payment. Our records show the only call made to report any service issues was 11/12/2014. We charge removal fees to every subscription customer for the removal of the WM carts, as there are costs involved to operate our trucks. 
 
Per the refund request, as stated on your September invoice by you paying you agreed to forfeit any prepayment if you terminated your services early. If you would like we can resume your services for the remaining period and waive the reactivation fees.  Please accept our apologies for the frustration caused by this situation.
 
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

February 15, 2016
 
[redacted]
 
Re: [redacted] Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned [redacted] complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

August 5, 2015
 
Victor P[redacted]
3741 N Constance Dr
Prescott Valley, AZ 86314
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
Victor P[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 12, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
In response to your last comment, our agent, Kourtni, offered to remove the charge and explained the overage procedure, which you declined, asking to then cancel your account. She also explained that you are in a signed Sales Agreement with Waste Management, and explained the early termination charges that would occur if your choice is to cancel. In regards to your price increase, the account rate started in 2008 at $24.25 per month and is currently at 38.04 per month.  Per Section four (4) of Agreement, Company reserves the right to increase the charges payable by customer during the Term.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

March 15, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
Revdex.com Complaint# [redacted]
 
[redacted]   [redacted]
 
 
 
 
Dear [redacted],
 
Reference is...

made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding [redacted] matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

June 24, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I alerted our operations team and they confirmed all the bags were serviced. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you so much - I was a customer for over 20 years and was shocked at what the woman on the phone said to me.  that was so unlike any other communication I ever had from Waste Management.  So happy this is settled