Waste Management

December 7, 2016
 
Re: Revdex.com Complaint # 11864097
Waste Management Account #213-121514 
 
Hello Ronald,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
On May 1, 2016, your Waste Management account canceled and the container removed on May 4, 2016.  Due to standard practices, your account was invoiced the removal charge of $140.00.  Per your conversation with Jeanne, she confirmed we did not have a contract on file as the account was received through an acquisition from Big O. Therefore, we agreed to issue a credit and zero out your account.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

October 26, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Ms. [redacted],
I sent an email to [email protected] with your attached invoice; if you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

October 17, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will...

immediately take action to correct them.
I have reviewed your account and do find that the billing is correct for a residential account at $39.42 plus fuel and environmental charges per month.  Accounts may differ due to circumstances such as senior discounts, new services and quantity of service from customer to customer.   
Should you have additional questions or comments or if I may be of further assistance you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

August 14, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
David confirmed he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

May 31, 2016
 
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account #  [redacted] 
Ms. [redacted],
I wanted to take this opportunity to most importantly,...

apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I have reviewed your account and found that the March invoice was past due causing the account to be canceled.  A payment has been posted on May 19th, 2016.   We have scheduled a courtesy pickup for Tuesday, May 31st and a container removal scheduled for Thursday, June 9th, 2016.
Should you have additional questions or comments or if I may be of further assistance you may reach me me at 713-512-6200 option 3.
 
Very Respectfully,
Victoria [redacted]
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I cancelled my direct payment after we have been going back and forth  I contacted my bank to make sure there was no other payments processed. I will pay and hope to be done with this extreme mess.  I will never work with waste management again. It has been a horrible experience.   
Regards,

July 1, 2015
 
[redacted] L [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] L [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
After researching our internal records, your refund check was issued for $102.49 and mailed out on 06/25/2015. If you have not already received it please give it a few extra days. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]
Cordially,
Nancy [redacted]

January 23, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the service and appreciate the opportunity to address the problem.
[redacted] confirmed she spoke to you today; your service issued was resolved. [redacted] also applied 3-months of credit to your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Wednesday, [redacted], 2014 4:04 PM To: [redacted] Subject: Complaint [redacted]   I returned [redacted] call  around noon and left a voice message explaining the service issue.  Either phone number will work.  However, the work number is [redacted].   Sent from my [redacted]  
Regards,

October 11, 2016
 
Revdex.com Complaint # [redacted]
Waste Management Account # [redacted]
 
Hello Angela,
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team and they confirmed your trash was recovered on 10/10/2016. In addition, I will continue to monitor your account for the next month to ensure you trash is serviced.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

July 17, 2015
 
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you...

experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, the account is canceled and at a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

October 23, 2014
 
[redacted]
[redacted], ** [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem.
After speaking to Account Manager [redacted] he confirmed your account is canceled and the removal is scheduled for today. Please allow 3-5 business days for removal, your account is also at a zero balance. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

We apologize for the frustration caused by this situation; we greatly regret your decision to leave Waste Management.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

February 23,2016
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear [redacted],
Route Manager Robert confirmed, he will be coming out today to do a site check. In addion, he confirmed the container was exchanged.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
They are simply making a promise to review the account.  Several people from the company have already done this and I have yet to see a resolution.  The only resolution that I will accept is a refund.  
Regards,

April 4, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account[redacted]
 
Hello Will,
I apologize that you experienced issues with your container removal, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called on March 13, 2017, to cancel your account. Our agent scheduled the cancel and the removal for March 22, 2017. You called multiple times to report the removal was not completed on March 22, 2017, and requested it me expedited. We alerted our operations, and they confirmed the removal was completed on April 3, 2017. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

February 17, 2016
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
Route Manager Darrin confirmed he did a site check at your location; there are two dumpsters. The 3-yard dumpster belongs to [redacted] and the 2-yard dumpster belongs to [redacted]. Please see attached photo.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[redacted] 21, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem.
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on [redacted] 15, 2012 for thirty six (36) months. The term runs through [redacted] 15, 2015, please see attachment.
[redacted], can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] would like to continue with the cancellation, please contact [redacted] at [redacted] or email [redacted].
 
Cordially,
[redacted]

October 26, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
In response to your last comment, we adjusted the $5.00 finance charge on your account and your balance is $336.28. If you go online, the balance will still show $410.15. However, once your cancellation and your payment post to your account the balance will be zero.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

June 21, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares