Waste Management

January 6, 2015
 
[redacted]
[redacted], OR [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]  
 
[redacted],        
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
Upon review of your account, check# [redacted] was mailed out on 12/31/2014, please allow 5-10 business days for your refund to arrive. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Cordially,
Nancy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
The response does not address my main issue; why our monthly rate has increased almost every month. Our contract states we are to pay $133.00  per month. If we were being charged what the contract states we would not ask to cancel.
Regards,[redacted]

November 23, 2016
 
 
Re: Revdex.com Complaint # [redacted]
  Waste Management Account #[redacted]  [redacted], [redacted] 
 
Dear [redacted],
I apologize for the frustrations you encountered regarding your recent invoice and appreciate the opportunity...

address your concerns. At Waste Management, we are committed to providing exceptional and reliable customer service.  We have taken the appropriate action to identify the cause of the error and prevent this experience from occurring in the future.
 
On November 10, 2016, an invoice was posted and issued to you in the amount of $149.66.  This invoice includes fuel and environmental charges, which are costs to service and maintain our equipment and our landfill, and is included in all of our services. This charge would normally be added on the original invoice of $520.00, but was sent in a separate invoice.  We truly appreciate your business and will make sure we do everything we can to exceed your expectations in the future.
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

May 6, *016
 
 
[redacted]
 
 
Revdex.com File# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
[redacted]
 
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records, once reviewed I will provide you with a response; I appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
No action of resolution provided. I didn't agree to being charged for commercial services, I was never told that I was charged for commercial services during my time as a customer; it was brought to my attention when I called to cancel services.  Also did not address the status of refund of my over payment that was promised to me upon cancellation because I had overpaid on the account.
Regards,
[redacted]

December 29, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
 
I apologize that you experienced issues with your account and appreciate the opportunity address your concerns.
 
After reviewing your account, you...

called on December 28, 2016 to report that we setup two accounts in your name and requested to have one canceled. Account# [redacted]-WM ID#[redacted], was canceled and Account# [redacted] -WM ID# [redacted] is your active. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

May 12, 2015
Re: Revdex.com Complaint# [redacted],
In response to your last comment, Account Manager Jamie confirmed, we will accept your payment. Can you please provide the check number and the date check will be mailed out. In addition he has requested to remove the dumpster as soon as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]

August 5, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

January 2, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Ms. [redacted],   
Thank you for bringing this issue to our attention, I apologize for any inconvenience this caused you. Please be assured the above account is at a zero balance.
 
 
Please let me know if you have further questions or concerns by calling me at [redacted] or emailing [redacted].
 
 
Cordially,
Victoria H[redacted]
WM cares-Corporate Office

July 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],    
The Revdex.com has contacted us to let us know about the complaint...

you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
Account Manager James confirmed he spoke to you regarding your billing; he stated an adjustment for $454.93 was issued to your account leaving a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

April 12, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you called multiple times to report the service issues. We reached out to our operations and our Route Manager William confirmed he did a site check yesterday and determined you needed a larger container.
We reached out to our Sales team and Account Manager George confirmed he is meeting with you today to increase your services to a roll off dumpster. We will follow up with you, to ensure the account is changed, and services are being completed, for the next Month. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

January 19, 2015
 
T[redacted] J[redacted]
[redacted] J[redacted] St
[redacted], KY [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
T[redacted] J[redacted],     
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
District Manager Hank confirmed our driver serviced you today; he stated that the trash in your yard is coming from a dumpster that belongs to Rumke Dumpster not Waste Management. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 30, 2015
 
[redacted]
[redacted]
[redacted]1
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 2, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello Mr. [redacted],
After further research we have agreed to adjust the $277.55 leaving a zero balance on your account.  Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

October 19, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately...

take action to correct them.
I alerted our operations team and they confirmed the container was delivered yesterday. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

August 13, 2015
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted] [redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns.
After researching our internal records, a reversal for $222.08 was issued back to your [redacted] ending in [redacted] on 4/11/2013 confirmation #[redacted].  Please read attachment; please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
There are no further details to provide. My dissatisfaction remains and an $11.00 credit remains insulting.
Regards,

August 11, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, I issued a one-time courtesy to waive the reactivation charge of $60.00. We recommend setting up auto pay at wm.com to avoid any future reactivation charges. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 5, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
[redacted] confirmed he spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
*
Cordially,
[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I will update The complaint as resolved when the refund is received.