Waste Management

March 3, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your payment and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, I issued a reversal back to your [redacted], confirmation# [redacted] Please allow 2-3 business days for the reversal to appear on your credit card statement. Thank you for bringing this to our attention, and taking the time to let us know. I forwarded your concerns to the [redacted] supervisors for additional training and or coaching of our customer service representatives. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

March 16, 2015
[redacted]
[redacted]-C N. [redacted] Rd, [redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experie**ed issues with your request to ca**el and appreciate the opportunity to address the problem.
Geoffrey Gibbs in our legal department confirmed, he is working with you to resolve your ca**ellation request. Please see attached letter.
If you have questions or comments regarding this matter, please feel free to discuss it with Geoffrey [redacted] at [redacted] or via e-mail at [redacted] .
Cordially,
Na**y [redacted]
WM cares-Corporate Office

July 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

I never stated how old the container was, WM did.  Which proves to me they have/had the container in their possession.  This being known, they should be able verify this container's size and features.

Hello Donald,
 
This letter is in response to your Revdex.com complaint # [redacted] regarding your request to cancel your account. I sincerely apologize for any frustration you may have experienced
 
On January 18, 2017, you contacted Waste Management to request pictures of...

3 container overage snapshots taken January 3, 10 and 17, 2017.  You discussed cancellation and were advised you were in a 3-year contract.  Sales representative Christian offered to work with you by offering to credit the overage charges if you increased container size, which would eliminate future overage charges, and you declined the offer and requested to cancel your account. 
 
In reviewing your service agreement, [redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on June 23, 2016 for thirty-six (36) months. [redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, he will contractually owe liquidated damages for early termination.
 
On February 13, 2017, a Liquidation Damages letter was sent to you and your account will be cancelled within the next 24 hours, with the container removed within the next 3 to 5 business days.
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

March 14, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
 
 
 
Dear [redacted],
 
I wanted to take this opportunity to most importantly, apologize for the missed services you have been experiencing; we take these concerns very seriously and will immediately take action to correct them.
 
Because you are a valued customer, I placed an adjustment of $19.55- for one month of service on your account.
 
I apologize for the frustration you’ve experienced; should you have additional questions or concerns; please contact me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

July 29, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 14, 2016
                     
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

July 7, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

April 27, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called to cancel your service, and were advised there was no balance due. You then received another invoice indicating there was a balance owed. Because you were a valued customer, we issued an adjustment to zero out the account. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

August 31, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

September 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
Account Manager [redacted] confirmed she spoke with you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

September 3, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns.
After researching our internal records, a refund request for $19.49 was submitted, please allow 4-6 weeks to receive your refund.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

May 27, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 4[redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

August 25, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello Mr. Durman,
Thank you for taking the time to speak with Senorina today and for the opportunity to resolve your complaint.  We want to extend our sincere apologies for the frustration this has caused.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

December 22, 2015
[redacted]            
[redacted]
Re: Revdex.com Complaint#[redacted]
Waste Management Account # [redacted]   [redacted]       
Mr. [redacted],
We have completed the review of your canceled account & the current balance of $310.94. We determined the prorations that were applied did not fully cover the rate your account was billed at for the October 2015 year invoice, which billed prior to the cancellation date of 11/21/2015.
The account reflects a canceled status as of the above mentioned date. An adjustment has been inserted on the canceled account totaling $259.46, which includes the two finance/late charges. This adjustment is to ensure the account is charged for Oct-Nov 2015 services including the fuel/environmental and regulatory charges only. The adjustment may take 24-48 business hours to apply and reflect an updated balance. Once the adjustment is applied the balance due will be $51.48. The breakdown of the $51.48 charge for Oct-Nov 2015 is as follows:
$39.60 service charge
$10.13 fuel/environmental charge
$1.75 regulatory charge
We are unable to send another invoice with an updated balance, as invoices are auto generated through our system each bill cycle for active accounts. However, we will be able to send a screenshot of the updated balance for your records once the adjustment applies. At Waste Management, we are committed to serving our customers and strive to ensure satisfaction with every interaction. If you have any further concerns/questions, please don't hesitate to contact us. 
Thank you, 
Victoria H[redacted]
Waste Management Customer Experience
[redacted]

December 17, 2015
[redacted]
[redacted]
[redacted] IA [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# -[redacted]- [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10928541, and find that this resolution would be satisfactory to me one the credit is issued to my account.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  $20 only covers for less than half of the fees I was not told. I would like to be credited $45 for the setup charge and the administrative charge. Those are the two charges that should be told to a possible customer when they first call for a quote.
Regards,
[redacted]

November 4, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]  
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office