Waste Management

October 4, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action...

to correct them.
It was a pleasure speaking to you today; thank you for confirming our District Manager [redacted] contacted you and the service failure was resolved. In addition, I will continue to monitor your account for the next month to ensure we do not miss your trash.
Should you have additional questions or comments or if I may be of further assistance, [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

October 12, 2017
 
Re: Revdex.com Complaint # [redacted]
 
Dear [redacted],
I apologize that you experienced issues with your Bagster removal and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing exceptional and reliable...

customer service.
After researching our internal records, you called to schedule a Bagster removal, and our agent advised you that our driver was unable to remove the bag due to low branches obstructing access, and the bag would need to be moved before we can return to remove it. As noted in the signed Terms and Conditions, “If our driver is unable to pick up the bag due to being filled improperly, the bag is blocked or placed in an unreachable area, there could be an additional trip charge applied to your order. Please note, trip charges will incur a supplementary cost per visit from the initial quote”. 
You may contact our Bagster Department at 877-789-2247 to reschedule a removal once the Bagster is relocated, clear of obstructions. Again, please accept our apologies for the frustration of this issue. 
Should you have questions or concerns regarding this matter, please feel free to discuss it with us at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G
WM Cares Corporate

December 2, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Mr. [redacted],
In response to your last comment, our driver came out and recovered the recycle today. At this time no credits are due on your account. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

January 5, 2015
[redacted]
[redacted]
Milton, FL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],        
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Mr. [redacted],
We greatly regret your decision to leave Waste Management. Per your service agreement liquidated damages consist of your current invoice ($126.16) multiplied by three months which total $378.48. Waste Management charges a container removal charge of $150.00 which brings the total balance to $528.48. Once the charges are collected Waste Management will cancel your service and remove the container within 1-5 business days.
You may reach your account manager, L’Tanya at ([redacted] or you may call me at ([redacted] option 3 should you have additional questions or concerns.
 
Respectfully,
Victoria
WM Cares
Waste Management

April 30, 2015
 
Jamie Personius
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Jamie Personius,
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
Cordially,
Nancy Giblin
WM cares-Corporate Office

August 17, 2015
[redacted] [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.[redacted] We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

April 4, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Nancy G[redacted]
Waste Management Corporate

July 10, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

December 8, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10335903
WM Account# [redacted]
 
[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, our billing department issued an adjustment to zero out your account. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Sent: Friday, March 09, 2018 10:34 AMTo: drteamSubject: Regarding Complaint #[redacted] Dear Revdex.com associate,This complaint was resolved to my satisfaction but I did not know how to enter that in your system, so your system has automatically closed the case after a time period and marked it as customer dissatisfied. This is not true. To be fair to the business which addressed the complaint promptly and satisfactorily, if possible please mark the complaint as resolved to the customer's satisfaction.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Since WM is not willing to rectify this situation where is nothing more than can be done.  I will be advising everyone to avoid this company. 
Regards,[redacted]

October 9, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 20, 2016
 
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you...

filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

August 13, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

September 22, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
It was a pleasure speaking to you today; per our conversation you confirmed. Route Manager [redacted] spoke to you regarding service failure. Again, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
1. In regards to the claim that WM has billed me a pickup fee for $25, there is no stated date of this charge nor did I ever receive this bill. All phone conversations with your company have claimed that my service cancellation was handled properly and paid in full. When I requested my service to be cancelled in MAY no mention of any fee to pick up the trash bin was stated, nor was it mentioned in June, July, August, or September when I was forced to call your company repeatedly, on a consistent basis in response to the threat of collections. Erasing this $25 is only a ploy to make yourself feel as if you have resolved the situation. Crediting the account should have been taken care of previously when your incompetent customer service team had every member attempting to fix my accounts, leaving me on hold for over two hours. Curious to me how I can receive collection notices yet don't receive a bill that you suddenly claim I owe more than 6 months after canceling service. Convenient. 2. I have contacted the bank regarding your unauthorized transaction of $10 and change to the closed account in September. When your customer service team confirmed with me that a paper check would be mailed, I expected the check to be mailed. Not only did your company fail my expectations yet again, your company reactivated a closed bank account by depositing funds in a closed account- which was CLEARLY explained to two team members of your company claiming to be management multiple times. I can confirm that WM was aware of the closed account because I have a saved voicemail message from your customer service representative confirming that the paper check would be mailed. By activating the account I have incurred fees, previously explained in my complaint, erasing the "refund" you inaccurately gave. Forfeiting the refund you inaccurately deposited and paying out of pocket for the bank fees for YOUR mistake is not fair in any way. I only expect you to do as you should have previously, and fix the mess only WASTE MANAGEMENT has caused. This is not a far fetched request. 
Regards,[redacted]

May 17, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your refund request, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called us multiple times to request your refund. Our agents advised you that your refund request was in process. Our agent [redacted], reached out to our billing department and requested your refund check be expedited. Once we receive the check number and the date it goes out. We will call you with the information. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/27/2017 and assigned ID [redacted]I would like to cancel or adjust the complaint I filed against Waste Management. I have spoken...

with them and resolved the issue. Thank you, [redacted]

May 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Route Manager [redacted] confirmed your container was serviced; our driver delivered the recycle container. Please provide the best telephone number you can be reached so that we can resolve your service complaint.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy Giblin