Waste Management

July 18, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted]
 
In response to your last comment, our third party collections agency attempted to reach you regarding your past due balance and was unsuccessful. At this time, no credits are due on the account; all charges are valid. If you would like to make payment arrangements, please reach out to our third party collections at [redacted].
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

March 17, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Waste Management Corporate

January 18, 2018
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your payment and appreciate the opportunity to address your concerns. I have attempted to reach you to advise that my...

billing department is in the process of updating your online account to reflect your payment of $124.33 on December 23, 2017. At this time, you have a zero balance on your account. I will follow up with you once this change is completed. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

April 5, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account0#[redacted]
 
Dear Mr. [redacted],
 
After researching our internal records, an adjustment applied to your account $62.61 and your account is at a zero balance. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
 
Respectfully,
Nancy G[redacted]
Waste Management Corporate office

February 2, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
It was a pleasure speaking with you today regarding your Waste Management account. I apologize again for our service failure and was happy to hear your trash container/s was serviced. Once again I wanted to let you know the phone number to the corporate complaint department is below should you have further questions or concerns.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

December 29, 2014
 
[redacted]
8705 Stanley Street
Dyer, IN 46311
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Ms. and Mrs. [redacted],
The annual price increase was applied to your account effective 01/01/15. Each year your account goes through a small increase. Many companies have starting rates for new customers, just like cable, where they have a starting rate for the first year, but then prices increase after the initial year. This is a way for companies gain business; however, in order for companies to stay in business they do have to increase rates. Waste Management may not be the cheapest hauler, but we do provide the best service.
We have appreciated you as a customer and are sorry to see you leave. In good faith we are refunding you the balance which will be mailed to your address within 4-6 weeks from your cancellation date. I entered a request to expedite the refund process.
 
Please let me know if you have further questions or concerns by calling me at [redacted] or emailing [redacted].
 
 
Cordially,
Victoria H[redacted]
WM cares-Corporate Office

November 18, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity address your concerns.
After researching our internal records, your refund checks mailed out on 11/06/2015. Check# [redacted] for $83.98; check #[redacted] for $7.24, were mailed to the following address, [redacted]. If you did not receive the refund, please call me at [redacted] option or email [redacted] . Please accept our apologies for the frustration caused by this situation.
 
Cordially,
N[redacted]
WM Cares-Corporate Office

February 26, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 2, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]         
The Revdex.com informed...

us about the complaint you filed against Waste Management. I apologize that you experienced service issues and appreciate the opportunity to address your concern.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

February 10, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
Hello [redacted],
In response to your last comment, you will receive a new updated final invoice and will only be charged for services up to the cancellation date of February 5, 2017.  Once your invoice is processed we will ensure it is correct. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[redacted] 24, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],       
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
[redacted] confirmed container was delivered on **/21/2014; he also tried to reach you at [redacted] and was unsuccessful. Cody tried to leave a voice mail and the box was full. Please provide the best telephone number you can be reached so that we can resolve your service issues. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]m or by phone at [redacted] option *.
 
Cordially,
[redacted]

July 9, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the concern.
Upon reviewing your account, you called on 7/7/2015; we gave you the option of having the charge waived by bringing the carts to the local site and you refused and hung up. You then called back and stated you would bring the container to the location; we voided the removal.  Again on the same day you called; to schedule the removal and agreed pay for the removal charge. The removal is scheduled, please allow 5 business days for the removal to take place.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy
WM Cares-Corporate Office

March 12, 2015
 
[redacted] B [redacted]
51 N Williams St
Crystal Lake, IL 60014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] B [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel your account and appreciate the opportunity to address the problem.
Your Account Manager Roma Bhagat confirmed she is working on your request to cancel. She mentioned you are going to call her with your last service day. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

November 6, 2014
 
 
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]     
 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
 
After researching our internal records, there have not been any payments made to the account. In your area, there is no deposit required and after listing to the call the representative did not take any prepayment at the time you setup the service. Can you please provide the proof of payment so that we can research?
 
You called on 11/05/2014; the representative advised you of a credit on the account. I apologize for the wrong information given to you; the credit of $36.01 is to zero out the account so you will not owe anything. Please accept our apologies for the frustration caused by this situation.
 
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

July 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Operations confirmed our driver serviced your trash; in addition a week credit was issued to your account for service failure. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at [redacted]
 
Cordially,
Nancy G[redacted]

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, your account is at a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls. Please accept our apologies for the frustration caused by this situation.
 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

October 20, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Raul confirmed he issued a credit for the $29.44 bag charges; in addition your account is noted not to service any extra bags without prior permission. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:The matter has been resolved.  Thank you for your effort to bring that about.
Roger

March 3, 2015
[redacted]
[redacted]. [redacted]
[redacted], CO [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Taylor confirmed she spoke to you yesterday; service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]