Waste Management

September 28, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello Sterling,
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately...

take action to correct them.
After researching our internal records, I have requested to have your refund of $21.89 approved. Please allow 4-6 weeks to receive your refund. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Thank you,
Nancy [redacted]
Customer Experience Lead – WM Cares

April 26, 2017
 
Revdex.com Complaint[redacted]
Waste Management Account[redacted]
 
Hello Shawn,
I apologize that you experienced issues with your refund, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, on November 21, 2017, you requested to cancel services with Waste Management, and were advised that you would receive a refund of $48.27. Per our billing department, the total due back should be $8.27, which has been processed to mail to you.  Because you were given the refund amount of $48.27 by our agents, we will honor this amount.  An additional $40.00 refund will be processed and mailed to you.  Our agent, Jeanne, will follow up with you to ensure you receive your refund. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

May 15, 2017
 
Re: Revdex.com Complaint [redacted]
Waste Management Account [redacted]  
 
Dear Ms. Perry,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
 
On May 8, 2017, you contacted Waste Management to advise that your trash was not completely emptied. Our District Manager, Ted, contacted you to ensure that the trash has been removed.  Our driver has also spoken with you explaining our automated truck system, in case trash gets stuck in the container. Our District Manager will do an inspection on Monday, May 15, 2017, prior to and after the collection, to ensure all trash is removed.  Our agent, Jeanne, will follow up with you for one month to ensure service is being completed.
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
 
V[redacted]
Customer Experience Lead – WM Cares
[email protected]
Waste Management[redacted]
[redacted]
[redacted]

November 17, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, we received a total of two payments. First payment was on April 06, 2015 for $109.62; second payment was on October 07, 2015 for $94.23. In addition, a credit applied to your account for $42.86 to cover the difference on the correct container size. Currently your balance is $118.83, if you made any other payments please send a copy of the payment to the email address below and I will be happy to research. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
*
Cordially,
N[redacted]
WM Cares-Corporate Office

April 26, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your request to cancel, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
 
After researching our internal records, you called multiple times requesting to cancel your account. Our agents offered to negotiate your rates, and you declined and stated you were no longer the property manager and that there was another hauler on site.  
 
[redacted] Management signed a Service Agreement ("Agreement") with Waste Management, which took effect on September 27, 2012, for thirty-six (36) months. Pursuant to Section 2 of the Term, the term of this Agreement is set forth on the service summary sheet. The initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional twelve months (12) renewal term. If [redacted] does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) day. Per, section 2 of the termination of the then-existing term. Please see attached Service Agreement
 
[redacted] failed to give Waste Management notice of termination within Section 2's allotted time period. Therefore, the Agreement automatically renewed for an additional 12-months ending September 27, 2017.
 
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
 
If [redacted] would like to continue with the cancellation, please email Account Manager Melissa [redacted] at m[redacted][email protected] or call 602-760-1668.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

September 28, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you...

with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

April 20, 2016
 
Re: Revdex.com Complaint # [redacted]
WM Account# [redacted]
 
Dear Ms. [redacted],
It was a pleasure speaking to you today; per our conversation you confirmed containers were removed. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
Very Respectfully,
Nancy [redacted]
Waste Management Corporate

January 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 20, 2015
 
[redacted]
[redacted] [redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager [redacted] confirmed, he spoke to you regarding the service issues. He mentioned that we will recover everything on Wednesday; in addition a credit was applied to your account for service failure. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM cares-Corporate Office

March 31, 2015
[redacted]
[redacted]
[redacted], AZ [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address the problem.
Your Account Manager Tabitha confirmed she is working with you to resolve your issue. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with account manager [redacted] at ###-###-#### or email [redacted] .
Cordially,
Nancy G[redacted]

I have the contract that we signed that said WM would be giving us 2 free trash cans. No where in the agreement does it indicate that those trash cans remained the property of WM, leaving anyone that reads the document to understand that those trash cans are given to us to keep. In addition to the written document that was provided showing they would give us 2 free trash cans, there was multiple verbal confirmations at the time of signing the agreement that the trash cans belongs to us. I've attached a scanned version and a picture version of the document. The picture is because my signature doesn't show up on the scan.

July 11, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
 
[redacted]
 
I wanted to take this opportunity to most importantly, apologize for the missed pickups that you experienced. I was made aware you spoke with [redacted] in our WM Cares office and she assisted you.
 
She reviewed your account, and placed an adjustment for two weeks of service, the adjustment will reflect to your account on your next invoice.  [redacted] will also monitor your account for the next few weeks to ensure we service you weekly going forward. 
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
[redacted]
WM Cares-Corporate Office

November 17, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager [redacted] confirmed he spoke to you today; and has placed notes for driver not to miss your service. He is conducting a site survey for the next three weeks and will follow up with you once completed. If you would still like to cancel your service please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
WM has only partially resolved the service issue at hand. WM did not pickup our solid waste on our agreed upon scheduled pickup day of Wednesday, 26 July 2017, until the following Wednesday, 02 August 2017. On that day they picked up the then week old trash and collected their carts. We still expect a refund of the remainder of our prepaid service fees, paid through 31 August 2017.
Regards,
[redacted]

July 18, 2017
 
Revdex.com case #
[redacted]
Re: Waste Management Account#
[redacted]
*
Hello Jonathan,
I apologize that you experienced
issues with your service and appreciate the opportunity address your concerns.
At Waste Management, we are committed to...

providing exceptional and reliable
customer service. We have taken the appropriate action to identify the cause
and to prevent this experience from occurring in the future.
After researching your account,
we addressed your concern with operations, based on the social media post you
sent. The driver has since serviced and the cause of this issue was rectified
by out route manager. Again, please accept our apologies for the frustration
caused by this situation. We attempted to contact you by phone at [redacted] to provide this info, but were unable to reach you. I will follow up
on your account to ensure weekly pick up is consistent.
Should you have questions or
concerns regarding this matter, please feel free to discuss it with me at
[email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
[redacted] Nunez
WM Cares Corporate

April 27, 2017
Revdex.com Complaint# [redacted]
Hello [redacted],
May you please provide details to why you are not satisfied with the resolution?
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.

June 24, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Waste Management finally came Friday afternoon to pick up my trash which should have been picked up on Tuesday.  Since they finally did pick up the trash I would like to close this complaint.  Thank you!

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/31/2015 1:51:07 PM and assigned ID [redacted]. I received the settlement I required.
Regards,[redacted]