Waste Management

April 21, 2015
 
[redacted] D [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] D [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you and service issue was resolved. You also mentioned our driver serviced your recycle yesterday, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  No this is not settled.  WM is just mowing over all the customers that they [redacted]  What they did was wrong… and dishonest.I am going to consider a class action law suite against them, as I have now talked to several others who have experienced the same fraudulent treatment from WM.
Thank you.[redacted]
Regards,

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/19/2016 and assigned ID [redacted]
Regards,

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, our billing department has corrected your billing cycle. Please accept our apologies for the frustration caused by this situation. Attached is your current invoice as requested.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

January 5, 2016
[redacted]
[redacted] 63137
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],      
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
Route Manager Jeff confirmed he spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

January 30, 2015
[redacted]
[redacted]
Waterville, MN 56096
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],  
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 5, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

September 8, 2015
[redacted]
[redacted] n [redacted]
[redacted], CO [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[redacted]
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]       
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
Upon review of your account, a credit for the reactivation fee applied to your account bringing it to a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].com or by phone at [redacted] option 3.
 
Cordially,
[redacted]

March 31, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Waste Management Corporate

January 19, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint #[redacted]
Waste Management Account # [redacted] 
Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience and appreciate the opportunity to address your concerns.
After researching our internal records, an adjustment was issued to zero out the balance on your account. In addition I sent the information over to our Third Party Collections to remove you from the call out list. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Complaint: [redacted]
I am rejecting this response because:
The response was not accurate. I do agree that the driver or the business loosened the terminals on the battery but the ground cable should have been removed, the driver did not open the hood to hook them back up before removing the car from the truck. Once off my husband found this error and rectified that situation.
When I talked to [redacted] about this car he gave it a rave review and told me that the only thing that he knew was wrong with it was the power antenna did not work some of the [redacted]e. I asked him about the headlight doors and he told me that they worked. Well they do not work and he gave us a couple of ideas to check. We checked everything and could find nothing on the vacuum end. All we could think was that the actuator did not work. These doors do move by opening and closing them by hand only.
I did mention that the car had rust on it and he asked us to send pictures. He never responded to the pictures that were sent. But in this reponse said he really could not see anything, but never let us know what he thought. But there are bubbles in the paint that the camera would not pick up. Well he sent us pictures before we bought the car and we could not see the rust either, also what the bumper looked like. But if we could see it why could he not see it on their lot.
We also knew that there would be problems with an older car but the main items I asked about were never addressed. He says that we never responded to him about the things he told us to try. We wrote back several [redacted]es. My husband is a mechanic and has been one all of his life so he knows what to do.
The reason it took 3 weeks to find the gas leak in the tank is because we were trying to change the light socket in the rear tailight that was broken and we had it up on ramps. Since then we had to drain the tank and we now have the tank removed, which we have searched everywhere to replace it and can not find one. So we are going to have to try and repair it.
[redacted] did say "What do you want me to do about it" not what are you requesting of me. Never was I told that they would be glad to send us a sending unit.
I did sign the the "AS IS" WHERE IS" paper. I signed in "GOOD FAITH" because he told me that they would take care of any serious problems. We were not expecting to have them take care of everything but we have not been able to drive this car since we revceived it.
If they want to rectifiy this situation they can send us the acuator, which they said we were already told they would send to us. We were never offered anything in our emails. Why would we have not accepted that? I really don’t understand why they would think we would not accept that. And we have already purchased a fuel tank sending unit which cost us $80.00. Which we will be using if the tank can be fixed. If not I do not know if we will ever be able to find a tank.
If they want to take care of this they can send us the acuator, $80.00 for the fuel tank sending unit that was just purchased and any information on finding a gas tank as we can’t find one., becasue this one has 5 holes in it and will probably not be able to be saved. You can’t drive a car without a gas tank.
We have already decided to have the rust and paint work done on the vehicle. I have learned a lesson and will never buy anything site unseen again. My problem is that I trusted [redacted].
Sincerely,
[redacted]

June 22, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for the frustration caused by this situation; we greatly regret your decision to leave Waste Management.
After researching our internal records, your account is schedule to cancel effective 6/25/2016; I submitted a reversal for $145.29 back to your ACH checking account ending in [redacted]. Please allow 7-10 business days for your refund to reflect in your bank account. In addition, our operations confirmed our driver recovered your trash today.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted].
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
To clarify Waste Management's claim that I called multiple times to dispute my charges; that is incorrect. I only called one time to dispute the charges and that was on Wednesday, August 16, 2017. I did call multiple times because my trash had not been picked up.

February 20, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 16, 2015
 
[redacted] [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Payment that was made on 12/10/2017 was a amount of an annual payment along with another annual payment on 8/25/17 . Then I was billed another annual payment on 3/16/18 which made me call you. That is 2 years of payments made, for 1/4 of a year service? The person (CSR) I talked to at your company said I should not be billed again until 12/2018. But after talking with his manager, they would not allow that even though they admitted it was a billing error.  Then wanted to offer me a better deal once I paid another $156.64. I was not going to pay more monies for something I already paid for. Your CSR agreed with me. Listen to your recordings. So I canceled my service and expect a credit check sent to me in the amount over paid of $203.93. 
Regards, [redacted]

July 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with the delivery of our container and appreciate the opportunity address your concerns.
Route Manager Amy confirmed our driver delivered the containers yesterday. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

February 3, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Respectfully,
Nancy G[redacted]
Waste Management Corporate