Waste Management

April 17, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
In response to your last comment, Account Manager Scott [redacted] confirmed he spoke to you on April 12, 2017, and determined no changes will be made to the dumpster. Our agent Manuela will continue to follow up with you for the next month to ensure you have no service issues. Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

August 31, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
**/01/14   I recently received an email from [redacted], the account representative for Waste Management that they have been successful in closing out all of the duplicate accounts and that all of the accounts now have a zero balance and that we no longer have any obligations to Waste Management.  Assuming that he is accurate and that I do not receive future billing then it appears that the problem has been resolved.Thanks, [redacted]

August 21, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Dear [redacted]
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you contacted us multiple times to report we missed your trash. Our agents entered the necessary tickets to have our driver go back and recover, and our operations closed the tickets as completed. Our agent, [redacted] reached out to our operations and they confirmed we recovered the trash.
Due to the service failures, you requested to cancel your account. As you requested to cancel your account. Our agent, [redacted] has successfully canceled your account and requested the removal of our container. Because you were a valued customer, we waived the removal charges that may incur and will credit the remaining balance for service that was pre-paid. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

August 26, 2016
 
Revdex.com Case# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
Upon review of our system, we are not showing that a Waste Management account has been set up in your name, causing the lack of service. You may contact your local service area at 866-570-4702 to set up services. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Respectfully,
Nancy G[redacted]
Customer Experience Agent - WM Cares

June 12, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your request to cancel your account, and appreciate the opportunity to address your concerns. At Waste Management, we are...

committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called on December 8, 2016, to cancel your account. Your account Manager Beth [redacted], explained the cancel process, at that time your requested to decrease your service. On May 26, 2017, you called and requested to cancel your service, and account manager Tito, explained you are still in a Service Agreement until January 28, 2018.
Because you are valued customer, we have agreed not to charge early termination charges, and canceled your account effective June 15, 2017. The removal is scheduled for June 15, 2017. You will receive a final invoice for the removal and any services provided for this month. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] I have heard this for the last 2 months with no resolution from the office in [redacted]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  PROVIDING I ACTUALLY START GETTING THE BILL FROM WASTE MANAGEMENT.

January 29, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 104120674
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

May 20, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
In response to your last comment, you called on 5/4/15 to say our driver only serviced part of the bulk. You were then advised that we would send driver back out to service the remaining items.  You called again on 5/6 and mentioned you paid someone else to take the rest of the items, the representative advised you we had the courtesy ticket in place to pick up the items. You made the choice to pay someone else; therefore Waste management does not owe you a refund.
 
Cordially,
Nancy G[redacted]

March 28, 2016
 
 
 
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]
 
 
 
 
[redacted]
 
Reference is...

made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
We are pleased with [redacted]'s resolution and will accept her response when our refund check is received.
Regards,
[redacted]

February 26, 2018
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted]
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns. After a review of your account, all additional...

charges have been removed, leaving a zero balance. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

August 20, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and I appreciate the opportunity to address your concerns.
After researching our internal records, our billing department is processing your refund check in the amount $178.00. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

May 13, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
We apologize for the delay; we are researching your account and need additional time. We will respond as quickly as possible. We appreciate your patience as we work to find resolution to your reported issue.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Nancy [redacted]
Customer Experience Team Lead - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]I have reviewed my contract with Waste Management.  Waste Management did not include a container removal fee in my contract.  I do not believe that Waste Management has the legal right to change the contract retroactively from the signed agreement.  There is no charge associated with the removal of the container in my agreement.  This may be a charge they include in all current contracts: however, it is not in my contract.   
Regards, [redacted]

March 3, 2015
[redacted]
954 Lincoln Avenue
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I see in the response from WM that they found that they over-charged me yet another $106.51 and they are refunding that to me.  I have confirmed that I have received that refund on my credit card.  However they have not responded to any of the issues that I raised in my complaint.  Until they respond and resolve those issues this issue is not resolved.
Regards,[redacted]

September 3, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 1, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office