Waste Management

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/14/2016 and assigned ID [redacted].
Regards,

December 29, 2015
[redacted]
[redacted]
Re: Revdex.com Case# [redacted]
Waste Management Account# [redacted]   [redacted]
Dear [redacted],
I wanted to take this opportunity to most importantly, apologize for your billing experience; I understand your frustration and am sorry to hear that you were charged for services you did not receive.
Our customer service representative credited one year of the green waste charges of $126.24, leaving your account a credit balance of $189.08. The remaining Green Waste charges dated back to August 2013 is adjusted ($89.67). Once the credit is posted to your account you will have a total credit balance of $278.76. A refund request in this amount wil be reversed to your VISA card ending in 6579, which was used to make your last payment on this account. Please allow 2 to 7 days for processing.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Victoria [redacted]
Customer Experience Agent - WM Cares
Waste Management
CC: Raul

January 19, 2015
 
Da[redacted] W[redacted]
[redacted] E[redacted] Dr.
[redacted], FL [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Da[redacted] W[redacted],       
 
Reference made to the above-mentioned Better...

Business Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
  We will have to agree to disagree on this.  It is not the cancel fee that frustrates me, it is that you don't have some controls in place to keep a $60 per month container from getting up to $200 per month and then justify it by saying you are like the cable company.  Even the cable company doesn't stoop this low.    I was paying you over $2400 per year for a 3 yard dumpster.  When I sign up for a service from someone, I expect them to treat me fair.

August 4, 2015
 
[redacted]
115 15th Av*nu* SW
Largo, FL 33770
 
R*: B*tt*r Busin*ss Bur*au Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Th* B*tt*r Busin*ss Bur*au has contact*d us to l*t us know about th* complaint you fil*d against Wast* Manag*m*nt. I apologiz* that you *xp*ri*nc*d issu*s with your s*rvic* and appr*ciat* th* opportunity to addr*ss your conc*rns.
Op*rations confirm*d our driv*r s*rvic*d your contain*r; pl*as* acc*pt our apologi*s for th* frustration caus*d by this situation.
If you hav* qu*stions or comm*nts r*garding this matt*r, pl*as* f**l fr** to discuss it with m* at wmcar*[email protected] or by phon* at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Car*s-Corporat* Offic*

May 12, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaintapology's don't help when people are mistreated thank you for your time you don't need to reply .
Regards,

December 29, 2015
[redacted]Lakeside , OH 43440
Re: Revdex.com Case# [redacted]
Waste Management Account# [redacted]   [redacted]
Dear [redacted]
*
Reference is made to the above-mentioned Revdex.com complaint you...

filed against Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
*
Respectfully,
[redacted]
Customer Experience Agent - WM Cares
Waste Management
2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023

[redacted],
 The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
[redacted] confirmed she spoke to you, and your refund issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have specific questions regarding the agreement, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

January 14, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

January 9, 2015
 
Sean M[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Sean M[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
Upon review of your account, check# [redacted] was mailed out on 12/31/2014, please allow 5-10 business days for your refund to arrive. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]

[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]

[redacted]
Upon reviewing your account, it was never reported that the recycle container was not on site until your communication on [redacted]. On [redacted], our operations confirmed that there was not a recycling container on site.
We issued a credit for 3 months per the site check. At this time, no further credits are due. Again, please accept our apologies for the inconvenience experienced during this time.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
[redacted]
WM cares-Corporate Office

April 28, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with the container removal fee and appreciate the opportunity to address the problem.
After careful research of our internal records, I found we not have a drop off location in your area, I apologize for the inconvenience; requested to waive the removal fee. We greatly regret your decision to leave Waste Management. We have enjoyed serving you and hope to again provide you with Waste Management solutions in the future. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Because I have struggled so hard to get Waste Management to pick up my trash, 5 weeks of calling every week, the adjustment on my next bill is unaccepted as I will no longer be using their service for my trash pick up.  I want a refund of what I have already paid to them.
Regards,
[redacted]

June 25, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]-
 
[redacted],
Upon reviewing your account, we only received the payment $920.73 on 12/22/14.  The final invoice has not been paid, if you could please provide proof that the payment was made, I will send it over to our billing for research.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Per your request the bins have been outside since Friday morning. They are currently still sitting by the curb. 
Regards,

November 17, 2015
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize...

that you experienced issues with your service and appreciate the opportunity address your concerns.
It was a pleasure speaking with you today; per our conversation you confirmed our driver serviced your trash last week. In addition, I will call you for the next two-weeks to ensure you are being serviced. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

January 28, 2016
 
Re: Revdex.com Complaint# [redacted]
 
Dear Ms. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience and appreciate the opportunity to address your concerns.
Route Manager Dayna, confirmed she submitted your claim to our insurance company [redacted] reference# [redacted]. Below is the contact information for the adjuster handling your claim?
[redacted]
[redacted]
Phone# 949-349 and Email- [redacted]@gbtpa.com
 
Should you have additional questions or concerns, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option * and ask for Nancy.
 
Cordially,
Nancy [redacted]
Waste Management Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I  do  not  agree with  the  decision  to  cut the  bill they  say  i owe in  1/2 like  i  said  i  had  no  knowledge  it  was a mandatory area I have  not  recieved  any  garbage  pick  up  from  them  since  2009  i owe around  100 to  150 dollars  not  in  the  thousands  it  is  illegal  to  charge  someone when  they  have  no  knowledge  that they are  being charged  and chatging  someone  for  services  that  they  never  provided for  me  or  my  residence I would  like  to  pay   at  the  most  the  150 that  i  owe  so  i  can   comply  with  the mandatory  request to  pay  them for  services  i do  not  use  and  will not  use

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
We request immediate cancellation of Waste Management's service for no fee. Waste Management refused to honor our oral and written agreement to change our service to a recycling container as per section 3 and 4 this warrants termination. In addition, the rate for the administrative fee has been increased which also warrants termination per section 3. Waste Management damaged our property (fence). Waste Management did not notify us that the contract was for a specified term and used unethical business tactics to hide this fact, thereby locking us into an agreement without our knowledge.
Regards,
[redacted]