Walmart.com

Initial Business Response /* (1000, 10, 2014/12/11) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received [redacted]'s complaint, we reviewed her account records. Unfortunately, due to a communication with our system and the store, [redacted]'s order was not found. On December 10, 2014, we communicated with [redacted] via email. We apologized for the inconvenience and offered to issue [redacted] a refund for her order and send her a courtesy $25 egift card to help her with her next purchase. [redacted] accepted our offer and advised that a refund could not be processed since her credit card used for the order was no longer active. In place of the refund, [redacted] agreed to be issued an additional $25 egift card that we sent her. During our communication with [redacted], we confirmed that she no longer needed assistance. As such, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I consider the matter resolved, unless there is an issue in redeeming the gift card.
I appreciate the prompt action they took once contacted by you.

Initial Business Response /* (1000, 11, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On December 2, 2015 Ms. [redacted] placed an order for same day pick up at her local Walmart store. Unfortunately, two items from her order could not be fulfilled as her local store was out of stock. However, Ms. [redacted] did not receive her refund for those two items. We spoke with Ms. [redacted] and apologized for this inconvenience. We confirmed that her refund was issued on December, XX XXXX and issued her a $30 eGift card for her inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/01/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his overnight shipping request for the FreeTech Big Men's Systems Jacket; Color: Black; Size: 3XL of order#XXXXXXXXXXXXX. We thank you for the opportunity to address...

Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he has received the FreeTech Big Men's Systems Jacket; Color: Black; Size: 3XL she has been issued $16.51 adjustment due to the item arriving late. For the inconvenience Mr. [redacted] has also been issued $10.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms [redacted]'s response is accurate, we did talk, I have the coat, she did issue goodwill on the situation; it is subzero day and night here, I wear the very warm coat zipped up to my nose every time I leave the house. Thank you.My ONLY additional comment - the coart had a defect - the inner liner attachment was NOT attached (the button strap to hold the liner in the sleeve - no way I was sending it back after the whole mess so I got out needle and thread and hand sewed best I could, it seems to have worked.)

Initial Business Response /* (1000, 10, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Our records show that Ms. [redacted] placed an order on our site for $430 worth of Walmart Gift Cards. Gift card orders over $250 are shipped inactive and must be activated with a code that is emailed to the [redacted]. Ms. [redacted] received her cards inactive and reached out to our [redacted] Service department for assistance. She was resent the activation email on December 15, 2015. We have attempted to reach Ms. [redacted] to confirm that her issue was resolved. We have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/12) */
EMAIL FROM CONSUMER:
It has been resolved

Initial Business Response /* (1000, 10, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the current authorization hold for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s method of payment is an International Credit Card. Since International Banks do have a longer hold time for their authorizations, and since Mr. [redacted] was billed we can't request the authorization removal. The authorization can only be released from Mr. [redacted]'s bank. Mr. [redacted] has been advised to contact his back regarding the current authorization hold. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/16) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have issued [redacted] a price adjustment for her new order [redacted] to match the price she originally paid for the RCA Tablet under order [redacted]. On December 16, 2014, we sent [redacted] a follow up email explainging these details and advised her to contact us if she has any follow up questions or concerns. In light of this, [redacted] considers this case closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we...

received [redacted] complaint, we reviewed his Walmart.com account and order history.  [redacted] order was from HappEshopper, one of Walmart.com’s Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy.
We notified the HappEshopper support team about [redacted] concerns regarding the defective item he received. We sincerely apologize for the inconvenience that this matter caused. On December 8, 2016, we contacted [redacted] directly and advised that a full refund had been issued. In light of this, Walmart.com considers this matter closed. 
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/02) */
This complaint was sent to Walmart Canada ([redacted]) for resolution.
If you have additional questions, please reply to this email or call me at [redacted].

Sincerely,

[redacted]
Sr. Executive...

Escalations Specialist

Initial Business Response /* (1000, 5, 2015/07/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for items not picked up and items returned at his local store. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time...

he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he confirmed he has received the $51.35 refund that was issued on July 16, 2015 for order#XXXXXXXXXXXXX. Ms. [redacted] was refunded because this order was not picked up by July 16, 2015. In regards to order#XXXXXXXXXXXXX Mr. [redacted] advised he returned the items at his local store and was not refunded correctly by an associate. We have advised Mr. [redacted] that he would need to go back to the store in order to be refunded correctly. Walmart.com does not have access to store transactions. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/01) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was unable to return her order with us since her product was 1 year over our 90-day return window. We have confirmed that Ms. [redacted] was not satisfied with having to send her Portable DVD player to the manufacturer to be serviced. We understand the frustration Ms. [redacted] has experienced. That is why we have arranged to issue her a one-time courtesy refund for her order. On June 30, 2015, we called Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced and explained these details. Ms. [redacted] accepted offer and requested that we issue her a gift card since the credit card she used was no longer active. We issued Ms. [redacted] a one-time courtesy $100 egift card under order XXXXXXX-XXXXXX. During our conversation, Ms. [redacted] confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 12, 2014/08/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] is requesting a refund for a double billing issue. Per our billing department Ms. [redacted] should contact her local store for that refund. We have reached out to Ms. [redacted] on July 24th and August 6th and have not heard back from her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2014/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to the store. They don't know what happened and won't help either.
Final Consumer Response /* (4200, 18, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the store. They don't know what happened and so are not willing to help. I got the voice mail message. I don't live in an are where I can use cell service. I just want the money refunded.
Final Business Response /* (4000, 22, 2014/08/28) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have issued a refund of $48.00 on August 28th to Ms. [redacted] Mastercard. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/08/04) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was delivered to his store and picked up on August 1, 2015. On August 4, 2015, we called (XXX) XXX-XXXX and spoke with Mr. [redacted]. Mr. [redacted] confirmed he picked up his order on August 1, 2015. He expressed his concerns regarding the poor treatment he received from the store manager. We apologized for the inconvenience and forwarded his concerns to the store management group so corrective action will be made. We issued Mr. [redacted] a courtesy $30 egift card for the inconvenience. During our conversation, Mr. [redacted] confirmed he no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the care that Bryan and Walmart have shown, and I am satisfied. However, I'd like to make a couple points of clarification.
1. I never had an issue with the store employees or management. My issue was with the phone support that told me that the store did NOT have the product, placed me on hold indefinitely, and repeatedly hung up on me when I told them I was still on hold on another line.... I was merely asking if my product was actually available for pickup as the website reflected 8 August as the pickup date but 1 August was when the website claimed it would be available.
2. The item was picked up on August 2nd after Walmart's consumer complaint department informed me that it was actually available.
3. While describing my phone support experience within the store, an employee began laughing in a manner that implied that their phone support was a known issue.
4. I've not received any financial compensation from Walmart. I may as Bryan kindly offered compensation, but I have yet to receive any.
5. My core message to Bryan is not that I want money, but I want them to improve their phone support to accurately reflect if a site to store pickup is ready - without repeatedly hanging up on the [redacted], placing them on hold indefinitely, or misleading them.
Thanks,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund and return request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she was not made aware of Walmart.com's return policy for laptops when she placed her order. We educated and advised the return timeframe for laptops are 15 days upon receipt. We have refunded Ms. [redacted] $484.68 as a one-time courtesy. We have partnered with Ms. [redacted]'s local store of [redacted] and she has advised she will return the laptop this week. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate that Walmart listened to my complaint and responded by allowing the return of the laptop. I was treated fairly and courteously. Thank you to Revdex.com for providing an outlet to voice dissatisfaction

Initial Business Response /* (1000, 5, 2015/12/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our billing department investigated Ms. [redacted]'s order. We determined Ms. [redacted] was never double-billed. It was initially authorized on November 30, 2015 and then billed on December 8, 2015. Since more than 5 days had passed, it billed under a new authorization code. The pending authorization [redacted] currently sees will not be billed on. In regards to the fraud claims, Ms. [redacted] was advised to notify her credit card company and advise them that the purchase is legitimate and not a fraudulent purchase. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2015/07/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding the beauty box. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased the beauty box, but has not received them. We have escalated this to our beauty box team and they have shipped a replacement beauty box to Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/01) */
I would like to thank you for your assistance in this matter .
Also I am happy to say that walmart has completely restored my faith in them . I have always loved walmart and I was not happy to have to contact Revdex.com .
Walmart has resolved the issue and as a matter fact I received the package in the mail today. Thank you again
[redacted]

Initial Business Response /* (1000, 5, 2015/08/04) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have contacted UPS to receive details of his order delivery. They have confirmed that it was delivered on July 31, 2015, at 11:03AM and signed for at his residence. However, we understand the frustration and inconvenience this has caused Mr. [redacted]. That is why we have issued him a one-time courtesy $60 egift card to his email address in place of a refund back to his original shopping card. We attempted to call Mr. [redacted] at (XXX) XXX-XXXX and reached a number that alerts us with a busy signal. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we...

reviewed her account and order history. [redacted] order was from TechRabbit, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the TechRabbit support team about [redacted] concerns and they advised that due to a technical error, the Apple iPad [redacted] purchased was showing incorrect details on our site. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, due to the error, a full refund had to be issued as TechRabbit could not fulfill the order as requested. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). On November 23, 2016, we contacted [redacted] directly and explained that a refund had been issued. [redacted] may keep or donate the item she received in error. But, for her inconvenience, we have issued her a $20.00 eGift Card. In light of this, Walmart.com considers this matter closedAgain, we thank [redacted] for his/her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

I ordered the Ozark today at 3:00 p.m. (give or take) and the website said I can pick up my item at the store psame day as today. I was excited about that because I had been looking with so many Wal-Marts looking for this item and it's not kept stocked in the stores. So I tried this online option to find out that picking up the same day as they told me is FALSE! I waited 5 hours before I went and picked it up even though they said it would be ready by 6:24pm but I wanted to be sure it would be there so I waited. I also called the store location and was transferred to customer service to speak to someone about my order but no one answered and they transferred me twice. So now I'm just thinking it'll be there since some of the other store locations said online that their pick up dates wouldn't be ready until the next day on 8/17 or later but the store I chose said today! I get up there to find out that the order hasn't even been processed for the store yet! I drove 30 minutes to get to that Walmart and to find out Walmar[redacted] didn't even process it for the store had me very disturbed and confused about what I just did online. The young lady told me that it happens all the time where people are told they can come get an item but it's never ready smh. WHHHHY EVEN PROMOTE SAME DAY PICK UP IF WE CAN'T PICK IT UP!! It was a waste of gas and time. I have done same day pick up with plenty of other businesses and they would actually have the items there!! Why can't Walmart?! So now I think that if I just call Walmar[redacted] customer service they will help me resolve the issue. NO! Their options were to cancel it or pay to have it shipped to my home. Ummm I didn't do anything wrong here so why do I have to pay for the shipping??? Floor Manager [redacted] ID#[redacted] said well that's the only way we can do it and you'll just have to call back and ask for a reimbursemen. I don't trust you guys to even get an item to a store the same day as promised let alone take my money and hope for the best on a reimbursement. I feel sorry that Walmar[redacted] only gives their supervisors those options to offer me! I had such a bad a experience for my first time using Walmar[redacted] that I cancelled my order...never again!!!

Walmart.com received a Revdex.com complaint from [redacted] regarding a description error on Noni softgels. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
 
After we received [redacted] complaint, we reviewed her Walmart.com account and order history. [redacted] advised that she had seen an advertisement for 500mg Noni softgels available from Walmart.com. Unfortunately, we were not able to replicate this and confirmed that Walmart.com only carries 250mg softgels. However, as a one-time courtesy, we have offered to adjust [redacted] order and provide her with one bottle free of charge. As [redacted] was advised, in order to receive the adjustment she will need to place an order and send us her order number. As soon as we have this information, we will get this taken care of for her.
 
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/29) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Xbox One with Kinect Assassin's Creed Unity Bundle of order#XXXXXXXXXXXXX and the mis-information from [redacted] Service. We thank you for the opportunity to address Mr....

[redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. The Xbox One with Kinect Assassin's Creed Unity Bundle of order#XXXXXXXXXXXXX was damaged in transit and shipped back to us. Mr. [redacted] was not informed. I have spoken with Mr. [redacted] and he has advised he replaced the item before Christmas, because it was a gift. For all of the inconvenience and delays I have issued Mr. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com