Walmart.com

Initial Business Response /* (1000, 10, 2014/04/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order that was shipped to the wrong address and item was not gift wrapped. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Unfortunately, once an order has started to process for shipment, we are unable to change the shipping method. As far as we can see this order did not have an address change. This was purchased through a third party vendor BikeSomeWhere.com, and they advised us the order was received in their gift wrap department and internally scanned. We reached out to Ms. [redacted] and have not heard back from her. We have issued Ms. [redacted] a $20.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/25) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding charges on her card. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] states that she was charged for items she wanted to cancel and ended up returning. We have reviewed the order and it shows that she was not charged for the full order. She was charged $179 and then refunded back that amount because she has either returned the items or refused the shipment. She stated she saw a charge for $828 and wanted a refund. I have reviewed her purchase history and show there was an order for that amount made in May. She stated that there was nothing wrong with the order, so no refund was given. We have escalated her concerns about her customer service experience to the appropriate level to have that reviewed and addressed. For the inconvenience, we have issued a $100 Egift Card. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is a copy of my bank statement in regards to the charge that [redacted] from Walmart stated that "was not" withdrawn from my account. It "clearly was according to my bank account as stated below. The charge was withdrawn on June 10, 2014 in the amount of $828.37. All of the information I copied and pasted from my bank statement, which is Bank of America. I do not understand why Ms. [redacted] stated that the funds were "never" taken out of my account when they "clearly" were.
As Ms. [redacted] stated, I did place an order with Walmart, but cancelled it approximately 10 minutes after the call, as my husband had already purchased a patio set. I was advised by the customer service rep. that I called promptly and that the money would be placed back onto my Visa card. It is now 7/29/2014 and I "still" have not received a refund from Walmart for $828.37. I notified my bank and they have put a "temporary" credit on my account until they can finish doing research on the claim with Walmart.
06/10/2014
Show additional information for activity type debit cards -828.37 CHECKCARD [redacted] WALMART.COM XXXXXXXXXX XXX-XXX-XXXX AR XXXXXXXXXXXXXXXXXXXXXXX
activity type debit cards
status type icon cleared
Cleared. Select to mark activity type debit cards -828.37 CHECKCARD [redacted] WALMART.COM XXXXXXXXXX XXX-XXX-XXXX AR XXXXXXXXXXXXXXXXXXXXXXX as Reconciled -828.37
Final Business Response /* (4000, 17, 2014/09/12) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have contacted Ms. [redacted] back on July 30, 2014 regarding her rebuttal for a charge for $828.37. I have advised her this was an order that was placed back in May for a Sony HDMI DVD Player, Ematic 2 Shelf DVD Player Wall, 2 Year Replacement Plan for Home Video item, Premier Mounts LPFM3752 Fixed Low-Profile Wall Mount, VIZIO E480i-B2 48" 1080p 120Hz Full-Array LED Smart HDTV, and a Coral Coast Pleasant Bay Curved Back Porch Swing - White. Order number in question is XXXXXXXXXXXXX. She clarified to me that there was nothing wrong with this order. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 19, 2014/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/18) */
[redacted] received a Revdex.com complaint from [redacted] regarding the order he attempted to place on November 28nd. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Unfortunately, our records indicate that the items quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. I contacted [redacted] to discuss his feedback and for the inconvenience, issued a $125.00 gift card to purchase a comparable TV. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/08/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she placed for a Bench Ottoman Coffee Table with 4 tray Tops. We thank you for the opportunity to address her concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Unfortunately, our records indicate that the items quickly went out of stock and her order canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly list as available, when in fact, they are no longer available. As a one-time courtesy we have issued Ms. [redacted] a $25.00 eGift Card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response, because I believe they did the right thing.

Initial Business Response /* (1000, 5, 2016/01/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding cancelled order for the The World of Ice Fire The Untold History of Westeros and the Game of Thrones and price match request. We thank you for the opportunity to address...

Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have made several attempts to reach Mr. [redacted] and we have not heard back. We will honor the price of $25.26 pricing with rush shipping per Mr. [redacted]'s request. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] D. [redacted] regarding the EverStart Maxx Lead Acid Automotive Battery he ordered. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 1, 2015, Mr. [redacted] placed an order for an EverStart Automotive Battery to be shipped to and picked up from his local Walmart store. Upon arriving at the store he was told that there was a system issue and he was not able to pick up the battery. Once we were made aware of the situation we immediately took corrective action. Mr. [redacted] was given a full refund and has received the battery at no charge due to the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of
8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with a delightful Walmart rep. who promised that I would get the battery free due to the substantial inconvenience that occurred. When I went to the West Hills, Ca. branch, they refused to give the battery to me. I called again and spoke with a woman named [redacted]. She said that she would take $25 off the battery. She then agreed to the original offer by the delightful rep. after I said that I was going elsewhere to do my holiday shopping.

Initial Business Response /* (1000, 6, 2015/01/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order he placed for Gift Cards. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] was issued a full refund for the gift cards and the shipping charges. We apologize for the inconvenience this caused him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Never received item, lost by UPS. I placed a replacement order on July 7, 2016. Four days later, it hasn't shipped. Supervisor doesn't see a problem. I placed an order,#4491**SSN** on walmart.com, June 26, 2016. When I didn't receive the item, I was told UPS lost it. I understand these things happen but explained that I ordered the item when I did because I needed to use item as soon as posible. Wal-Mart orered a replacement - [redacted] . The order was placed around noon on Thursday, July 7, 2016. Upon checking the order Monday morning, July 11, 2016, the item still has not even been shipped. I went into Wal-mart chat. I was told their records state it will ship today and I would receive it Friday, July 15, 2016. I asked to speak to a supervisor. I was connected with [redacted] L. After reviewing the previous chat, she said the item is expected to ship today. As I issued my complaint and told her I would have thought the item would have been upgraded to a faster shipping due to the negligence but instead, it had been four days since the replacement was ordered and still had't been shipped and after it is shipped it won't get here til atleast Friday. Her response, "I am sorry that you was not told of the shipment date." I explained it wasn't about that and asked her if she doesn't see the problem. I explained the issue again. Instead of upgrading to a faster shipment so your customer wouldn't be further inconvenienced, the item that I was supposed to have received over a week ago, still hadn't been shipped out. Her answer, "Once the order is placed with a replacement no changes can be made." I told her it shouldn't have to be changed, it should have been done from the beginning. I asked her if she was a supervisor. Her answer, "Yes I am. I am in the Corporate Department." From the communication and her inability to comprehend, I find that hard to believe. I told her she doesn't seem to comprehend what I'm saying. Her answer, "No I do not. I am in the corporate department. You can contact our live representatives at [redacted]." I asked her if she had an employee id. Her answer, "Please refer to [redacted] There was no effort made to make up for the negligence. It was as if Wal-Mart could care less if I received the replacement item. I also feel as if I was lied to. Not for a second do I believe [redacted] L. works in the Corporate Department. I understand things happen and I don't want special treatment but Wal-Mart should take some responsibility when a customer does not receive their order. The replacement was scheduled to arrive Friday, July 15, 2016. Then it wa re-scheduled again for Monday, July 18, 2016. So it took 22 days to receive the item. This wouldn't have been the case if Wal-Mart had offered to make up for the negligence the first time. Bad service and unprofessional.

Initial Business Response /* (1000, 11, 2014/12/15) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After receiving Mr. [redacted]' complaint, we reviewed his account records and order history. We have confirmed Mr. [redacted] placed two separate orders of two mobile phones. Per our company terms, customers can only purchase two mobile phones per calendar year. On December 15, 2014, we sent Mr. [redacted] an email offering to sell him two phones at the price he originally paid with the exception that he has not purchased two mobile phones within the year. In light of this, Walmart.com considers this matter closed. However, we will continue to work with Mr. [redacted] should he contact us back to move forward with our arrangement.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The initial pricing for the item at the time of purchase was $9.99 and for each item which I had ordered two of each however now they are asking for me to put out of pocket $99.99 per device plus tax and then a refund will issued. There was no information given about how long it will take for the refund if it would be immediate or if they could discount the amount at store for the items or place them in cart on their site with the discounted price and free shipping that was being offered at the time of the sale. Their option is favorable to only them and still places a burden on the consumer.
Final Business Response /* (4000, 18, 2015/03/13) */
RE: [redacted] /Revdex.com Case
Walmart.com received Mr. [redacted]' rebuttal arising from his original Revdex.com complaint. We sincerely apologize Mr. [redacted] was inconvenienced by our recent arrangement. On February 25, 2015, and February 26, 2015, we attempted to call Mr. [redacted] to make another arrangement to sell him the phones at the price he originally paid and left him a message. We also sent him an email to contact us so we could make another arrangement that he could benefit from. Unfortunately, Mr. [redacted] has not contacted us back. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us back if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a gift card that was compromised. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s gift card was compromised. His account has been flagged and security measures are in place. We have replaced the $20.00 gift card with a $40.00 gift card. We mailed the gift card to Mr. [redacted] today. We reached out to Mr. [redacted] and have been told he is on vacation. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2015/07/23) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On March 4, 2015, Mr. [redacted] purchased a Samsung Silver 11.6" Chromebook PC with Samsung Exynos 5 Dual Processor and Google Chrome OS. Mr. [redacted] advised that his screen did not work. He was not able to get assistance through the manufacture, so, as a one time courtesy, we have issued a replacement for the Samsung Silver 11.6" Chromebook PC with Samsung Exynos 5 Dual Processor and Google Chrome OS. A call tag was issued to have the broken one return back. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an order she placed with Walmart for Pick up Today. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We would like to apologize for the experience Ms. [redacted] had with Walmart. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact they are no longer available. We tried contacting Ms. [redacted] and were not able to reach her. We have issued a $25.00 eGift Card for future purchases. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 11, 2016/01/20) */
I just wanted to let you know that I have spoken with a manager at the [redacted] Walmart, and they will be taking care of the problem with the gift card.
Thank you very much for taking the time to help me.
Sincerely,
[redacted]...

[redacted]

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. Unfortunately, given the wide discrepancy in pricing, we have canceled orders and [redacted] order was one of them. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). In light of these events, we consider this matter closed. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2014/08/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was delivered to his correct address, but he was unable to locate it. We also confirmed that there were similar theft claims made from other customers at the apartment complex he lives in. As a one-time courtesy, we have issued a full refund for his order that will be credited back to his original method of payment within
3-5 business days from when he signs the affidavit we emailed to him. However, in the future, Mr. [redacted] would need to use another shipping address or choose the Ship To Store option since his current address is linked to multiple reports of theft. On August 12, 2014, we attempted to call Mr. [redacted] at the number he listed in his Revdex.com letter, but we were unable to reach him. We left him a message explaining these details and advised him to contact us if he had any follow up questions or concerns regarding this matter. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed Ms. [redacted]'s order was refunded through PayPal Unique Transaction ID # XXXXXXXXXBXXXXXXX. On January 22, 2015, we also confirmed with Ms. [redacted] that she received her refund. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/11/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a damaged order he received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] will not be responsible for returning the damaged item and will be able to keep his refund. He should not receive these notices going forward. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a [redacted] complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed...

her Walmart.com account and order history. On September 4, 2016, [redacted] placed an order for a V7 19" LED Monitor to be shipped to her local store. Due to a delivery issue the order did not arrive at the store as scheduled. We apologized for any inconvenience that this may have caused, but [redacted] has been issued a full refund. We attempted to reach [redacted] by phone and via email to discuss her concerns. We received a response via email stating she preferred no contact. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2014/10/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that the return window for the camcorder she ordered is 15 days. Unfortunately, Ms. [redacted] was not able to return her product with our [redacted] care department since it was 4 days past the 15 day return window. On October 3, 2014, we spoke with Ms. [redacted] directly at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced and issued her a courtesy refund for her order. During our conversation, we confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received full refund as requested in my complaint. Thanks

Initial Business Response /* (1000, 10, 2014/08/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for coffee filters. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We recently experienced a price error on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. We apologize for the inconvenience and issued Mr. [redacted] a $12.00 eGift Card. We left a message for Mr. [redacted] with this information. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A message was left on my answering machine that wal-mart was sending me a $12 gift card so I could go buy the case of 12 coffe filters I had already paid for. Instead of them shipping them to me. That's does not work out at wal-mart current price with tax it would come to about $33 and the advertised special price was advertised on wal-mart .com for 3 days that I know about if wal-mart wants to send the money instead of the coffee filters it needs to be what it would cost me
Final Consumer Response /* (4200, 16, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because there offer dose not cover what I purchased or is it enough to rebuy, like walmart said the $12 gift card was for
Final Business Response /* (4000, 19, 2014/09/16) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We issued Mr. [redacted] a $12.00 eGift Card and apologized for the inconvenience he has with his order. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com