Walmart.com

Initial Business Response /* (1000, 18, 2014/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted] complaint, we have confirmed her local store would not accept her Laptop for return as she was past the fifteen day return window. On July 17, 2014, we spoke with Ms. [redacted] directly over the phone at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced with the store associates she dealt with and the difficulty of reaching a customer care representative at Walmart.com. We assured her that her concerns were sent to the appropriate departments to be reviewed. Lastly, we issued her a one-time courtesy refund for her laptop and warranty and provided our direct number so she could follow up with us if she still needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she needs additional assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 20, 2014/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
I have been trying to contact you ever since we spoke. When I got the email and it told me to return the item, I am not really happy with this, I don't think I should be responsible for the return shipping, and I have a LOT of personal and confidential information on the laptop, and I cannot access the information to permanently delete the information, and I do not feel comfortable sending it to you with all this information off. I emailed back to the email that I got and someone told me that I had to send it back, and didn't even address the other concerns about it. And I cant get anyone to answer the phone on the number provided, and the number you gave me is different than the one above! I am seriously just going to cancel all accounts with Walmart and quit my business with Walmart for good. I thought that the case was settled and I cant even reach anyone! So if there is nothing to be done about the situation, I will just cancel all accounts and take my business elsewhere.
Have a good day!
Final Business Response /* (4000, 22, 2014/08/01) */
We are requesting an extension for complaint [redacted], filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.

Initial Business Response /* (1000, 5, 2014/10/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for an Apple iPad. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has a history of claiming items have been delivered to someone else, lost after delivery, and returning boxes with missing or incorrect items. Mr. [redacted] may dispute the charge with his financial provider. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because some of the payment was with a gift card in its pass time for me to file a claim with my bank in walmart know that because I tell her
Final Business Response /* (4000, 14, 2014/12/19) */
We will not be refunding Mr. [redacted] for this order. Mr. [redacted] has a history of claiming lost after delivery.
Walmart considers this matter closed.
Sincerely,
[redacted]
Final Consumer Response /* (4200, 16, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Should matter what Mr. [redacted] has as a value [redacted] and business owner if Mr [redacted] don't reason something he has a right to his money back in if this can't be solve by this Please get ready for civil law suite

Initial Business Response /* (4000, 7, 2014/08/14) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Mr. [redacted] was inconvenienced after he received the correct amount of the crates he ordered. That is why we issued him a one-time courtesy $50 egift card that will cover the cost of the additional crates he did not receive. In light of this,Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for a Springfield Folding Deck Chair. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed with fulfillment and the buyer the website is showing accurate information. We apologized to Ms. [redacted] for the inconvenience this caused him and issued him a replacement order. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart has not followed through with their response to me. I was told from a walmart representative that they would be sending me the correct chair and that a follow up email would be sent to me. I have not seen any email or confirmation that the correct item has been shipped.
Final Business Response /* (4000, 14, 2015/02/16) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Per our records Mr. [redacted] has been issued a full refund on $149.78 for order number #XXXXXXXXXXXXX. There was no replacement order. We left message for Mr. [redacted] and have not heard back from him. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2015/02/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On December 3, 2015, Mr. [redacted] placed an order for a HP Pavilion 17f125ds 173 Touchscreen AMD QuadCore A4 8GB 1TB HDD Win 81 Notebook to be shipped to his home. He placed this order through our Marketplace retailer, FocusCamera. Our Marketplace Retailers are third parties who sell on the Walmart.com platform. Our Marketplace Retailers have different pricing than Walmart.com as they operate independently. FocusCamera is researching this error and will make corrections accordingly. We have escalated this over to FocusCamera and they have advised they are not able to process an exchange and therefore refunded Mr. [redacted]' order. We do apologize for the inconvenience this has caused Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2016/01/29) */
The case has been resolved

Initial Business Response /* (1000, 10, 2014/09/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Amodo Security System. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted] complaint, we reviewed her Walmart.com account and order history. [redacted] order did not come with a hard drive. In the description is states the unit comes with a hard drive. We have escalated this issue to the proper department for review. We issued[redacted] a $60.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank[redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any compensation from Walmart as of yet. I am amazed a major corp. is allowed to give consumer the run around. As it stands now, I am still out the money for the hard drive that was not included in my purchase, even though I received a call from a Walmart rep. stating I would receive compensation for the added cost.
Final Business Response /* (4000, 14, 2014/10/09) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We would like to apologize to[redacted] as she did not receive her $60.00 eGift Card that was issued. We have resent the card today. Again, we apologize for the inconvenience this has caused her. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2014/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The gift card was issued.

Initial Business Response /* (1000, 5, 2016/01/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We were unable to find a Walmart.com online order for a Visa gift card. We attempted to contact Ms. [redacted] to gather further information in order to research this matter and Ms. [redacted] emailed Walmart.com and advised that the issue had been resolved and no further action is required. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/19) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for a Family Mobile Samsung Prepaid Cell Phone. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received **. [redacted]' complaint, we reviewed her [redacted] account and order history. **. [redacted]' son called in to state they did not receive the SIM Card with the phone. The website clearly states SIM card included. We apologized for the inconvenience. They did not want to return the phone. We issued a $20.00 eGift Card for their troubles. We are looking into this matter with the appropriate departments. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/12/15) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. Unfortunately, due to a system error, the email instructions and confirmation for the Cyber **nday Free Installation promotion was not emailed to **. [redacted]'s email address. We understand the frustration **. [redacted] experienced and know that he was inconvenience. That is why we have issued him a refund of $50 back to his original method of payment. On December 15, 2014, we sent **. [redacted] an email explaining these details and advised him to contact us if he had any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached **nday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (3000, 7, 2014/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I do respect the sincere response and acknowledgment from [redacted], I consider it "hollow" given the fact that I am still patiently "waiting" for the refund of $50 to materialize. As of today, Dec. 21st, I still have not seen it applied to my original payment method. Once this "refund" does happen, then I would consider this a closed case.
Final Business Response /* (4000, 9, 2014/12/28) */
RE: [redacted]/Revdex.com Case
[redacted] received **. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
We have confirmed the $50 refund was credited back into **. [redacted]'s original method of payment on December 24, 2014. On December 28, 2014, we sent **. [redacted] an email explaining these details. In light of this, [redacted] considers this case closed. However, **. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached **nday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/03/27) */
RE: [redacted] / Order #: XXXXXXXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After reviewing Ms. [redacted]'s account records, we have confirmed her order did not process on the same day since her payment was still being authorized. On Thursday, March 27, 2014, we attempted to contact her via phone at (XXX) XXX-XXXX, but no one was available. We left a detailed message on her answering machine and sent her an email to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding delivery delays. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and we advised that her shipments have been delayed due to system issues. For all of the delays and inconveniences we had issued a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2016/03/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We're very sorry to hear that the bed Mr. [redacted] ordered was damaged. We spoke with Mr. [redacted] and issued a $30 price adjustment as compensation for the damage since he was not interested in returning the bed or exchanging it. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/03/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
a credit was made on the damaged piece and I was totalyl satisfied with the outcome thank you

Initial Business Response /* (1000, 10, 2014/11/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms.[redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her account records and history. We managed to locate Ms. [redacted]'s order with the carrier and updated our system to reflect it was returned. On November 18, 2014, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left a message with these details and advised her to contact us if she still needed assistance. We have not hear back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his mail-in rebate. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We have confirmed that Mr. [redacted] placed an order for a SodaStream bundle that included an eGift card and an offer for a $20 mail-in rebate. We have issued a $20 refund to Mr. [redacted] and have made sure that any coaching opportunities with our [redacted] Care agents were addressed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart researched and acknowledged the problem and issued refund of the disputed amount

Initial Business Response /* (1000, 17, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to 2 refund requests for her orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms [redacted] ordered an adjustable bed to be delivered to her home and refused the shipment at the time of her delivery. Due to the fact that we were not notified a refund had not been issued. She also ordered a recliner that she states arrived defective. We have processed refunds for the orders as requested and issued Ms. [redacted] a $50.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 19, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received my first refund then when I ask about my second refund for 366 for the recliner. Nobody knows anything. One representative states they will send the refund to my visa card. I explain to them I don't have a visa card, I have a walmart card. Where are they getting this information from. Then they say I should get my refund the next day, its been a couple of day. That recliner has been returned to walmart. because I had check the tracking from fed ex. then today the original delivery vendor try to call for a schedule pickup for the recliner. Poor communication, the recliner is sitting in walmart collect dust by now. I don't have and I am getting back and forth answers. I had explained to walmart they are slacking off, and their [redacted] service has changed to the worse.
Final Business Response /* (4000, 22, 2015/11/17) */
Walmart.com received [redacted]'s additional rebuttal arising from her original Revdex.com complaint and followed up Ms. [redacted] to discuss her concerns. Ms. [redacted] has confirmed that her refunds have posted. Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 24, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2014/08/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a treadmill. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. When he checked the status of his order he saw that it was sitting in Dallas and contacted the freight company for a delivery. Mr. [redacted] was upset as he was not aware that he would have to schedule a delivery. We educated the [redacted] that usually heavy items will require a freight forwarding company to deliver. We also apologized for the inconvenience and issued a $50.00 gift card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Great response and the issue was addressed promptly.

Initial Business Response /* (1000, 5, 2014/12/07) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed that [redacted]'s order was delivered to her shipping address. Unfortunately, [redacted] stated she did not receive her package. As a courtesy, a refund for [redacted]'s order was issued back to her original method of payment on November 14, 2014 and November 15, 2014. On December 7, 2014, we notified [redacted] about these details. As such, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You must not have reviewed the orders very well because when I look at the tracking. It states delivery exception and returned to the sender
Final Business Response /* (4000, 9, 2014/12/19) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from her original Revdex.com complaint.
We confirmed [redacted] filed a chargeback for her order after we delivered replacements for her original missing items to her address under [redacted], [redacted], and [redacted]. On December 19, 2014, we notified [redacted] about these details. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 11, 2014/12/19) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with hhis feedback and comments.
After...

we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Our records indicate [redacted] was issued a refund of $85.12 on December 16th. We apologize for the inconvenience this has caused him. We have issued him a $25.00 eGift Card for his troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/04/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for the Glucose Test Strips and monitoring system. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed the order to have it picked up at this local store. When he arrived at the store no one assisted him, nor attempted to, so he left and never got his item. Due to his experience, Mr. [redacted] requested a refund. We have escalated his experience to the appropriate level for review. As of April 20, 2014 a refund for his order was credited back to Mr. [redacted]'s original form of payment. For the inconvenience, we issued a $15 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart did indeed refund my money and issued the $15 Egift card.
I do however have misgivings in ordering medical items from Walmart in the future. The lack of a functioning Glucose Meter is an immediate danger for any diabetic. Walmart's lack of service is inexcusable if they are going to sell these items there needs to be a system in place to service the orderers when they come into the store to pickup these items that have a real impact on our ability to control our diseases.

Initial Business Response /* (1000, 5, 2014/12/04) */
[redacted] received a Revdex.com complaint from [redacted] regarding the orders he attempted to place for an Element TV. We thank you for the opportunity to address his concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Unfortunately, our records indicate that the item quickly went out of stock and her order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We have issued [redacted] a $183.00 eGift Card for the difference of the TV to put towards the purchase of a new one. We left [redacted] a message with this information. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]