Walmart.com

Thank you Revdex.com, I am getting my money back because of you.  I went in again today with copies of my bank statement and a shipping document, but they were not going to give me a refund.  The site to store manager continually...

chastised me and muddied the water so it would not be clear about who gave me a refund and which company did not.  If I paid for shipping and more.  They suddenly could find the account number that they had me print documents proving it exits when yesterday the store manager said that account number did not exist.  They would not help me with a different matter and I had to go to a different store to get help.  They watched me with walkie talkies as I went through the store.  
 
Then suddenly the manager that was being insulting, rude, and belittling me today put the phone to his chest and asked me, "who I talked to yesterday?".  I didn't talk to you yesterday and said just the store manager but she said my account number didn't exist and that I received the USB cable.  Suddenly he said that I talked with "someone" and my money is being refunded to me as we spoke.  I thanked him even though I knew it was you who helped me.
 
Thank you, thank you, thank you, you made a horrible situation so much better.  Everyone was starring at me and now I wish that I had said out loud that the Revdex.com got me the refund.
I really appreciate your help, you are fantastic.
 
Sincerely,
 
[redacted]

Initial Business Response /* (1000, 10, 2014/03/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order he placed for a Storage Cabinet. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for a Storage Cabinet, site to store. Mr. [redacted] was told by [redacted] service that Walmart would assemble his cabinet. Per the store manager, she didn't think that would be a good idea as she felt the item could get damaged from the store to Mr. [redacted]'s house. We do apologize for any inconvenience this may have caused. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding Marketplace vendor advertisement and pricing. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. [redacted] has been contacted by Marketplace Vendor, [redacted] and has been refunded partially per her request for order#[redacted]. I have also taken [redacted]'s feedback regarding pricing for the Reynolds Pactiv 03120 Hefty Compartment Foam Plate-Compartment Foam Plate. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/02/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed on January 31st Site to Store. We thank you for the opportunity to address his concerns and appreciate the time she has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]’s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order on January 31st for a Sanyo 58” TV. He contacted [redacted] service to cancel the order, and they were not able to help him. He contacted his local store and they advised him he needed to come into the store to cancel. We apologized to Mr. [redacted] for the inconvenience and issued him a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Visa $200 Gift cards that he purchased and were not activated. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We've had an internal issue where gift cards were shipped out, but were not activated for use. Our billing department has reviewed Mr. [redacted]'s orders and confirmed that the all cards are either Active or Redeemed for order numbers XXXXXXX-XXXXXX, XXXXXXX-XXXXXX, XXXXXXX-XXXXXX, XXXXXXX-XXXXXX, XXXXXXX-XXXXXX, XXXXXXX-XXXXXX, and XXXXXXX-XXXXXX. We contacted Mr. [redacted] to inform him of this information. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is simply not right that it took this long to rectify this issue!

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 28, 2015, Ms. [redacted] placed an order for a Canon All-in-one Machine. Due to a problem at our fulfillment center, Ms. [redacted] was sent the incorrect item. Once we were made aware of this issue we attempted a replacement order. however, the item was no longer in stock. We are truly sorry for any inconvenience that this has caused. We contacted Ms. [redacted] and issued a full refund for the item. We advised her she did not need to return the mirror that was sent to her in error. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/02) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted] . We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /*...

(3000, 11, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart e-mailed me and said they closed my account because of a few returns but that dates back for 11 years. That isn't fair. I have bee na loyal [redacted] for awhile now. Please restore my account.
Final Business Response /* (4000, 13, 2014/06/26) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from his original Revdex.com complaint. At this time, our resolution remains the same. Mr. [redacted]' account with Walmart.com has been closed and future orders will be canceled. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with gift cards she ordered. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Due to an error in fulfillment, the cards were not shipped activated as they should have been. The error has been addressed and we have issued Ms. [redacted] a full refund. As compensation for the issues surrounding her order, we sent Ms. [redacted] an eGift Card in the amount of $25.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/29) */
We are writing to request an extension for complaint XXXXXXXX. Please know that we continue to work with Ms. [redacted] but need additional time to work toward a resolution of her respective issue.
Initial Consumer Rebuttal /*...

(2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2014/05/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a charge on his card. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased a Straight Talk 1000-Minute, 1000-Text, 30MB Web Access Service Card. The order did not pass our finance check screening, therefore, his order was cancelled. We contacted Mr. [redacted] and advised that once an order is placed, a finance hold for that amount of $32.48 for his order is put onto the form of payment used. A finance hold is not an actual charge - it just confirms that there are funds available to complete the purchase. The actual charge for the purchase amount does not occur until the order is shipped (usually 24-48 hours after an order is placed). Because the order was cancelled, the charge did not go through, but the finance hold will still be on the account. Generally it can take up to 14 days for the finance hold to fall off the account, sometimes sooner depending on the bank.
Mr. [redacted] stated that he was actually billed in the amount of $33.08. He did not provide the actual bank statement showing this charge, but he provided the transaction ID and the post date of the charge. This information was forwarded over to our billing team, and they confirmed there are no transactions on that date for that amount under the card on file. Generally, we would assume this is a store charge. We emailed Mr. [redacted] providing this information and asking to provide the description of the charge; if it shows either WMstores or wm.com. We have not heard back from him. In light of these events, Walmart considers this matter closed. However, Mr. [redacted] can contact us directly if he has any questions.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an authorization hold on her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] was issued a full refund of $105.93 on February 20th. We apologize for the inconvenience this caused her and issued her a $15.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/02) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Ms. [redacted] was inconvenienced after she received the correct amount of the trash cans she ordered. That is why we have arranged to issue her a one-time courtesy egift card that will cover the cost of the additional trash cans she did not receive. On September 2, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] a detailed message along with sending her an email to call us so we can complete our arrangement to send her the courtesy egift card. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer of a gift card. I could understand if they did cancel my order, but they did not, they processed it so I should get what I ordered and paid for as reflected in my order. Thank you.

Initial Business Response /* (1000, 5, 2015/02/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue regarding a tax refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] will need to email [redacted]@wal-mart.com for all tax refund issues. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] is being very inefficient by expecting a [redacted] to repeatedly contact Walmart. As I mentioned in the complaint, I contacted Walmart on Jan 3 informing them of the tax overcharge, gave them a detailed calculation and requested a refund. Walmart replied on Jan 3 saying that it forwarded my e-mail to their Tax Department. Their Tax Deparment (1) did not send me an e-mail and also (2) did not refund the tax overcharge.
I am copy-pasting the reply that Walmart sent me on Jan 3:
Reference#: XXXXXXXXXXXX
Response email 01/03/XXXX XX:XX AM
Hi [redacted],
Thank you for contacting us, we're glad to assist. We have sent your request to Walmart.com's Tax Department to adjust the taxes for order number XXXXXXXXXXXXX.
Please allow 10 business days for the request to be received and adjusted. You will receive an email informing you either if the refund could be issued or not.
If you have additional questions, please reply to this email and we'll be happy to assist.
Sincerely,
[redacted] M.
Walmart.com [redacted] Care
What [redacted] should have done was checked on the [redacted] Care Department and dug up the complaint I filed on Jan 3 and determined why Walmart never resolved on the complaint. How many times does [redacted] expect me to keep contacting Walmart with the same complaint? Once should be enough. If a Walmart [redacted] Care employee ([redacted] M.) told me that I will be receiving a reply from their Tax Department in 10 business days, then I expect getting a reply from their Tax Department. I shouldn't have to keep contacting Walmart [redacted] Care.
Final Business Response /* (4000, 9, 2015/02/10) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We reached out to our Billing Department. Ms. [redacted] should receive her refund within two weeks. Billing also advised they are working with a team to update the tax rate so the error will not happen again. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally got a response from Walmart's Sales Tax Operations on Feb 10. They refunded the $5.72 sales tax overcharge on my Jan 3 purchase. Thank you [redacted] A. The refund posted Feb 10 in my credit card's account activity.
To the Revdex.com, When I wrote this in my original complaint - "In all the purchases I have made in the past on Walmart.com, this company always overcharged tax on "food, drugs, medical appliances." I always had to contact them to issue a refund." - I meant that Walmart did always overcharge sales tax on all food/drugs/medical appliances purchases made in the previous years. I always had to contact them to correct their calculations and have a refund issued and they have always issued a refund. It was only this year that I had to resort to bringing in the Revdex.com because Walmart failed to respond.
I hope that what [redacted] wrote is true, that Walmart is going to update their tax rate. I've been pointing that out to them (in written correspondence) in the past years. It's been a really long time coming.
Thank you Revdex.com and Walmart.

Initial Business Response /* (1000, 10, 2014/09/22) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Due to the Ship To Store terms and conditions, only individuals added as pick up persons can pick up a Ship To Store order. We have confirmed that Mr. [redacted] did not add his wife as a pick up person for his Ship To Store order. As a result, Mr. [redacted]'s wife was unable to pick up Mr. [redacted]'s order at the store. On September 22, 2014, we attempted to contact Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We were able to communicate with him through email. We apologized for the inconvenience and explained the details above. We also issued Mr. [redacted] a courtesy $50 egift card to compensate him for the inconvenience. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They originally suggested a $25 gift card, I agreed to a $50 one.

Final Consumer Response /* (2000, 6, 2016/01/28) */
Got a message regarding my refund. Please close the case

Initial Business Response /* (1000, 10, 2015/04/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for PUT order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and apologized for the inconvenience and delay. We have refunded Mr. [redacted] $15.12. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding her order for Protection Case with Screen Protector for an Apple phone. We thank you for the opportunity to address her concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] has been refunded $23.63 on December 27th. We apologize for the troubles he had with [redacted] Service. We have escalated these issues to the appropriate department for review. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I continue to receive threatening emails from Walmart saying that they are going to take their money back because they haven't received the item back. I sent the item back to them. Here is the label tracking information. XXXXXXXXXXXXXXXXXXXXXX the package was mailed on 01/02/2015
Final Business Response /* (4000, 14, 2015/01/22) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our records indicate the item was returned on January 18th. Mr. [redacted] should not receive any further emails. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/23) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding the damaged Samsung 55" 1080p 120Hz LED Smart HDTV, UN55H6203AFXZA of order#[redacted]. We thank you for the opportunity to address **. [redacted]' concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received **. [redacted]' complaint, we reviewed her [redacted] account and order history. **. [redacted] was refunded $656.47 on December 8, 2014. We have attempted to reach **. [redacted] at [redacted] and [redacted] and she has not contacted us back. In order to provide the best resolution possible, we will need to speak with **. [redacted]. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart did call me on Dec 17th at 8:17 pm. With it being that late at night from an unknown number, I did not answer. **. [redacted] did not leave a number on the message, which I still have, with a specific number to return the call to, so I called back the number she had called on. That was on 12/18/2014 at 4:29 pm. It went to a recording and I left a message with my name and whom I was trying to reach. I never received a call back regarding my message. Nor did they ever try again to call me.
Yes, I was refunded the amount I paid for the television. That is not what the complaint was about. Obviously, [redacted]did not bother to read the original complaint. I should not have had to spend days on the phone or email trying to get someone to help me get a TV that was not broken. This TV was purchased on Black Friday, which meant it was a very good price. It was received broken, which is maybe no fault of Walmart's. What I did expect when I called that day was to get someone to get a new one or replace it with a comparable one. I spent at least 3 days either on the phone or emailing trying to get someone to accomplish this for me. I was told by one person at customer service that it would be replaced and shipped to my sons home. Then a day later, all the information changes and no, it cant be done.
The point of my complaint is that no one at Wal-Mart tried to help me with this problem. A lot of people would have just accepted Walmarts answer that there was nothing they could do and given up. True customer service would have been when I called the first time and voiced my complaint, at that time an attempt to replace the order with another one or something comparable should of been done. Not 3 days and numerous phone calls later. At no time, did any Walmart representative suggest or even try to replace the order until I demanded it. Also, to have one representative of customer service at Walmart to say one thing and another to change the information, seems alittle unethical to me.
Had anyone at Walmart read my complaint, it was obvious it was not about the refund, it was about the lack of effort to please the customer.
I have spent far to much of my time regarding this manner. Walmart tried to reach me once at 8:00 at night. Not much of any effort. Kind of like there Customer Service department, no effort. If that is Walmart's attempt to rectify at problem, then they can consider the case closed. As for my purchasing dollars, I will definitely look else where to spend it.
Thank you,
[redacted]
Final Business Response /* (4000, 14, 2015/01/06) */
[redacted] received **. [redacted]' additional rebuttal arising from her original Revdex.com complaint. We have attempted to reach **. [redacted] at [redacted] and have not been able to speak with her. We have left a message with family member [redacted] and answering machine. In order to provide the best resolution possible we will need to speak with **. [redacted] considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 16, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/08/07) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that the fraudulent order that was placed on Ms. [redacted]'s account was delivered prior to her filing a claim with us. Due to this, we were unable to cancel the unauthorized order. Please note, Customers are solely responsible for keeping the password [redacted] their Walmart.com account safe and for any activity conducted under their account. However, we understand the frustration Ms. [redacted] has been through. That is why we have issued her a one-time courtesy egift card in the amount of her order to her email address. On August 7, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but we were unable to reach her. We sent Ms. [redacted] an email with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2015/08/11) */
Hello,

I have received a resolution to dispute with Walmart. They have issued a gift card in the amount of $130.00.

Thank you so much for your help!!! I'm very, very grateful.

Sincerely,

~[redacted]

Initial Business Response /* (1000, 11, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order that he wanted cancelled. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased an ASUS Black 14.0" Satellite X401A-BCL0705Y Laptop PC with Intel Celeron 1000M Processor, 4GB Memory, 320GB Hard Drive and Windows 8 64-bit. He then found the same laptop for a cheaper price, so he contacted our [redacted] service team to cancel it. Mr. [redacted]' order was not in fact cancelled and unfortunately shipped out. This was a surprise present for his sister, so he informed her to return the package. Mr. [redacted] stated she did so and dropped it off at the Post Office. At this time, we have not seen the package returned back to us, so no refund has been issued. We contacted the USPS office and they have stated that they do not see the package returned back to them. We have informed Mr. [redacted] of this information. In light of these events, we have issued a refund back to Mr. [redacted] for the laptop as a one-time courtesy and informed him to follow our return process for any future orders. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to email on Wall marts' response to refund , it has not yet happened. I just checked my American Express online account just now Mar.26. XXXX XX:XX PM and find that that the Walmart's charge of $319.03 still there in addition to American Express' fees of $14,63 for this amount is add and I have new balance of $333.63 that I owe to American Express now.
Basically the issue has not been resolved yet.
Thank you.
[redacted]
XXXXX [redacted] Court
[redacted] XXXXX
XXX-XXX-XXXX D}
[redacted] (E)
Final Business Response /* (4000, 19, 2014/04/18) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted] advised that he has not received his refund. The refund was credited back to the initial form of payment. Mr. [redacted] initial form of payment was through Paypal. Because Mr. [redacted]' Paypal account is closed, the refund failed to process back. We contacted Mr. [redacted] and advised that we have issued a check for his refund. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com