Walmart.com

Initial Business Response /* (1000, 5, 2015/02/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his most recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have reviewed Mr. [redacted]'s order. Mr. [redacted] placed an order for a Midnight Blue video game. It stated it was available for pick up that same day. However, the store that was selected did not have it in stock and therefore the game was going to be shipped to the store at a later date. We contacted Mr. [redacted] and issued 50% off his original order. As such, Walmart.com considers this matter closed.
Again, we thanks Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/26) */
walmart called me and the issue is resovled they are refunding 50% of the total

Initial Business Response /* (1000, 5, 2015/11/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her request to return a the laptop bundle she received as a gift. and warranty she purchased and her request for a refund. We thank you for the opportunity to address...

Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and confirmed that the laptop bundle that was purchased from Walmart.com was exchanged for different items at her local Walmart store. a laptop bundle on September 18, 2015. This order was delivered to her home. On October 22, 2015 Ms. [redacted]'s received the order. She was not completely satisfied with the order so she returned the items to our Walmart location in [redacted]. While in the store Ms. [redacted] purchased a new laptop and the extended warranty. We contacted Ms. [redacted]'s and advised her that the since the new items were provided at her local store, she will need to work with the store directly to return them. purchased are not part of her Walmart.com order and must be return in the store. She states she understood and would be visiting the store to process her retune. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his stored Walmart shopping card that was used without his authorization. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the...

time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We assured him that Walmart.com was not impacted by a security breach and provided him with recommendations to prevent his account and personal information from being compromised. In light of this, Walmart.com considers this matter closed, but we encourage Mr. [redacted] to contact us if he requires additional assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for the Verizon LG Transpyre 4G LTE Prepaid Smartphone of order#XXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns...

and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] on January 20, 2016 and he advised us that he has been cared for with a refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/08/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On August 18, 2014, August 19, 2014, and August 21, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX and through email to discuss this matter. Unfortunately, we were unable to reach her. We left her a voice message and sent her an email to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that a refund was issued for Ms. [redacted] since the product was not in stock. Unfortunately, Ms. [redacted] did not sign the return affidavit we emailed her in order for the refund to be completed. On November 17, 2014, we attempted to reach Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] a message along with sending her an email and advised her to contact us. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this case closed. However, we will continue to work with Ms. [redacted] when she contacts us back.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/10/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On September 16, 2015, an order was placed for a $15 Xbox Live card under Mr. [redacted]'s account using his saved gift card. We have researched this and do not see any breach on our side. We contacted Mr. [redacted] advising to change his password ** the email that was linked to the account as well as check his laptop/computer for any malware, but have not heard back from him. We have closed his account to prevent any future use. As a one-time courtesy, we have issued a new $15 Gift Card to his physical address. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr....

[redacted]'s complaint, we reviewed his Walmart.com account and order history. We have tried reaching out to Mr. [redacted] at the number provided XXX-XXX-XXXX and sent him an email on January 10th and have not heard back from him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2014/12/19) */
[redacted] received a Revdex.com complaint from [redacted] regarding his canceled Straight Talk Smartphone order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Customers are limited to 2 Smartphone purchases per year at [redacted]. Our records indicate [redacted] has placed two successful orders for this item during this timeframe. Order #[redacted] on December 1st and order #[redacted] on December 4th. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

my experience dealing with a fraudulent charge on my gift card with Walmar[redacted] Customer Care. Just unbelievable, someone probably hack there system and got my info but somehow they try to blame me saying I must have click on and email. NO I did not I always go to walmar[redacted] directly. My email below explaining my frustration:
my respond:
I called a few time and was hang up on twice. I was tired and the issue was getting stressful. I finally got some help from some one. I explained that my gift card I used before was being used at Walmar[redacted] Order #XXXXXX
by someone I don't know and it seems the order was cancel by someone. I wanted to know how my money form my gift card will be added back from the fraud order. I never open any email and wanted to know how something like this can happened. I always place my order on Walmar[redacted] not through any third party site. This is so stressful all my credit card info was on the Walmar[redacted] site. I hope it can be resolved. Just unbelievable.
they respond:
Thank you for bringing this to our attention. I'm glad to have the opportunity to review your concern and provide the best solution. I’ve carefully gone through our records and could find that the order number XXXXXX is in process.
I'm afraid that we are unable to change an order after you click "Place Order" because your order begins processing immediately.
Because your order is already in the shipping process, I have submitted a request to intercept your order and have it returned. If this request is successful, the item will be returned, and you will be refunded. If the order is too far along in shipping and updates to delivered status, you can try to retrieve the package if you know the recipient or contact your financial institution to dispute the charges.
Do not hesitate to let me know if there's anything else I can assist you with. It has been my pleasure helping you out!!
my respond:
A cancellation was requested by someone at walmart and I was told walmart will look into why my gift card was use and credit me back the amount of $32.65, then I can delete my account and I just check my account and the order is being processed instead of being cancel.
I can't believe I have to beg for my money, I only got back $24.68 from the $32.65, I would like to know where the other $7.97 went.
I just want my money and my account cancel. I am done with walmart. worst experience ever.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you to the Revdex.com I was continuously ignored by Walmart and offered no resolution until I contacted you.its so sad it had to go this far for 12.95 Walmart should be ashamed and train their reps better.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/10/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding the complaint she filed with the Revdex.com. We thank you for the opportunity to address Ms. Beigie's concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We tried reaching out to Ms. [redacted] on October 20th & 24th at the number we have on file XXX-XXX-XXXX. We also sent an email on October 27th and have not heard back from her. In light of these, Walmart.com considers this matter closed.
Again, we thank Ms. Beigie for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/29) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was refunded for her order on January 24, 2015. As a courtesy for the inconvenience, we have sent Ms. [redacted] a $20 egift card to help her with her next purchase. On January 29, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We sent Ms. [redacted] an email apologizing for the inconvenience and provided the details above. We also provided our direct number so Ms. [redacted] could contact us if she still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 8, 2015, Ms. [redacted] placed an order for an Acer laptop for same day pickup at her local Walmart store. The store she selected did not have the laptop in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If the item is sent from a distribution center, a new order is created. In this case, the original order was cancelled and a new order was created. Per Ms. [redacted]'s request, the new order was cancelled. We contacted Ms. [redacted] and advised her that her warranty was also cancelled and refunded. For the inconvenience, we sent Ms. [redacted] A $20.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 7, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 31, 2015 Mr. [redacted] placed an order for a BlackBerry Classic Smartphone on July 31, 2015 with a 14 return policy. When Mr. [redacted] contacted our [redacted] service department to report issues with the phone, he was outside of the return timeframe. As such, we were not able to offer a refund or a replacement and referred him to the manufacturer for assistance. We have tried to reach Mr. [redacted] several times to discuss this further but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Okay first off Walmart has yet again shown a very VERY low standard of [redacted] service. Of course they could not contact me. They were attempting to call on the time frame that my phone was sent in after their horrible service and they were informed that they had to respond within the next day because I would not have it. Do not let them fool you into thinking they did not know that because they did.
Second their service with the so call highest authority(their words not mine) was as useless as speaking to the common workers. They want me to play this phone tag again with Blackberyy and I am not doing it. They say they cannot contact Black Berry and yet they can contact me or have me call them and then they can speak to them. I have done that already I am not doing it again to rehear what was already stated and have to deal with the blame again for another 2-3 hours. I did everything that Walmart asked of me and they are just choosing to ignore that. I spoke with BlackBerry. I had Blackberry on the phone, BlackBerry spooke with over 10 employees I did my part. This is not something I should have to deal with. So no the "higher up" has been no help to me. All they are suggesting to me is to do what I already have done as they asked me to do again just so they can tell Blackberry they are responsible which they have already done as well. The task is getting redundant and is really not leading into any solution. It is making me have to go back into circles. BlackBerry has done far more for me whether they are responsible or not but this whole thing needs to be nipped in the [redacted] and I should not have to be the one to get contact between Black Berry and Walmart because they cannot get their act together as two cooporations signing contracts without knowing the terms in full. So as far as I am concern Walmart will do everything in their power to take the blame off themselves even at the cost of my time which I have given quite a bit of and make me redo every step that they already had me do. This needs to be handled and I as a consumer who being serviced by a company that so called prides themselves on [redacted] satisfaction is not satisfied by anything they have done.
Final Business Response /* (4000, 11, 2016/02/12) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. As we advised in our previous response, we are unable to provide a refund or replacement for Mr. [redacted]'s order because the item is too far outside of the return window. We contacted Mr. [redacted] to review the manufacturer warranty information and issued him a $25.00 eGift card for his inconvenience. In light of these events, Walmart.com considers this matter closed.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 15, 2015/02/06) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for the redeemed Straight Talk Unlimited* Text, Talk and Web Access 30-Day Service Card (Email Delivery) of order#XXXXXXXXXXXXX. We thank you for the...

opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Because Ms. [redacted]'s phone card was redeemed we are not able to refund this order. We have also escalated Ms. [redacted]'s refund request to Straight Talk and they have advised that email delivered cards that have been redeemed are non-refundable. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 11, 2014/12/15) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted]'s order was delivered to his local store on December 3, 2014. Unfortunately, [redacted]'s order was not available when he attempted to pick up his order after he received his pick up confirmation. As a courtesy, we issued [redacted] a $20 refund back to his original method of payment for his order. On December 15, 2014, we sent [redacted] an email explaining these details and advised him to contact us if he had any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (2000, 13, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/05/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his late to arrive Backyard Discovery Summer Cottage Wooden Playhouse of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted] concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that he has received the Backyard Discovery Summer Cottage Wooden Playhouse, but it arrived late. For the inconvenience we have refunded Mr. [redacted]'s shipping $99.97 and adjusted his order $50.00. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
Walmart.com received a Revdex.com complaint from [redacted] S regarding her order she placed on December 4th. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted] S's complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] S was issued a full refund of $162.33 to the original payment method. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] S for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please review the refund carefully. The refund was for a NEW order for the same item and not for the the order in question
I placed the NEW order after I realized that the package was stolen. I paid for the order in question with my Discover Card on 12/5/14 in the amount of 114.33 (after applying a portion with Walmart gift cards).
The NEW order which was refunded was purchased with a VISA card and was NEVER picked up from the store.
Final Business Response /* (4000, 16, 2014/12/26) */
Walmart.com received Ms. [redacted] S's additional rebuttal arising from her original Revdex.com complaint. Our records indicate she has filed a chargeback to with credit card company to dispute the charges. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 19, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Additional information posted on 12/30 was ignored by merchant and no new proposed resolution. I am copying the said information as follows:
"The chargeback was the "recommendation" by a Walmart representative when I called Walmart.com for assistance. It is unsatisfactory as the chargeback was only a partial payment for the stolen item. An additional $50 was paid with a Walmart store card and it is still accounted for. As such, I would like to stand by my original complaint and keep this in record with the Revdex.com and warn consumers of its practice and poor [redacted] service."

Initial Business Response /* (1000, 5, 2015/01/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for two Visual Land Tablets. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] is out of the return policy, but as a one-time courtesy we have issued him a refund. He will need to sign the affidavits that we emailed to him. When the affidavits are signed and retuned the refund will begin to process. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com