Walmart.com

Initial Business Response /* (1000, 10, 2015/07/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that an error with our system prevented the refund from completing. We have corrected the error and processed a refund for Ms. [redacted]'s order on June 29, 2015 that will be credited back to her original method of payment within 3-5 business days. On July 1, 2015, we called Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced and explained these details. As a courtesy for the inconvenience, we issued Ms. [redacted] a $30 egift card. During our conversation, Ms. [redacted] confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because of today none of the following has happened I haven't recevied the egift card nor has the credit been issued to the Walmart Card which is steadily accuring interest on a purchse we never even recevied. I can accept it once what was promised has been recevied, [redacted] stated he was sending me a email for a gift card that hasn't happened and the credit he says was in process is still not showing on the Wal-Mart card and it is been 3 days since we spoke.
Final Business Response /* (4000, 17, 2015/08/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com compalint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. After we received Ms. [redacted]'s rebuttal, we reviewed her Walmart.com account and order history. Unfortunately, an error with our system prevented the egift card we originally processed under order XXXXXXX-XXXXXX from completing. We issued her a new egift card on July 14, 2015 under order XXXXXXXXXXXXX. In addition, we confirmed the refund was already processed back to Ms. [redacted]'s account. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On January 1, 2016, Mr. [redacted] placed an order for a bed frame and mattress. Our records show that the items all shipped out on time or earlier than expected. Per the tracking, some of the items were not picked up by the carrier until about 3-4 days after the label was generated. This caused a delay in the delivery date. We do apologize for the inconvenience this caused Mr. [redacted]. We have escalated all coaching opportunities to the appropriate team to review and address. For the inconvenience, we have issued a $100 credit back to the original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted]'s card should have been received activated. As this was not done in a timely manner, a full refund has been issued for the order. We have reviewed the correspondences that Mr. [redacted] had with our Walmart.com [redacted] service team and have escalated all coaching opportunities to the appropriate team to review and address. For the issues surrounding his order, we have sent Mr. [redacted] a $20 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/02/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for two DVDs that she did not receive. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We apologized to Ms. [redacted] for the inconvenience this caused her. Our records indicate Ms. [redacted] was issued a refund of $12.45 on January 31. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the status of his order for the Frigidaire Range Element. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he provided me with his email address of [redacted]@yahoo.com. I located Site to Store order#XXXXXXXXXXXXX. This order should have arrived at the Walmart Supercenter of [redacted], ** on or before October 20, 2015. We have partnered with the store and they were not able to locate the item. We have issued a replacement order on today, November 11, 2015 and this should ship on tomorrow, November 12, 2015. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered this part over a month ago. I was told numerous times that the part was at the store. I made several trips to the store to pick the item up, only to be told that there is no part. After calls and emails to Walmart, I was told oh well there's nothing they can do. I have since purchased this part from another store. I will not do business with Walmart ever again.
Final Business Response /* (4000, 14, 2015/11/28) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have issued Mr. [redacted] replacement order#XXXXXXXXXXXXX for the Frigidaire Range Element. We have partnered with the store's management team of the Walmart Supercenter#[redacted] of [redacted], **. Several attempts have been made to reach Mr. [redacted] and we have not heard back. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] has received her personalized ring damaged. Because this is a Mothers Day gift, we have issued a 50% credit back to Ms. [redacted]'s original form of payment. Additionally, we have escalated this over to our fulfillment center to review what happened. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfied for the company's response and I received a very respectful e-mail. I love the company but this was just an unfortunate situation. I was also given the 50% off discount I originally asked for and overall was very happy with the response. Thank you.

Initial Business Response /* (1000, 5, 2014/12/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding the delivery issues of the Spa Sensations 8" Memory Foam Mattress, Multiple Sizes; Size: Full of order#[redacted] and [redacted]. We thank you for the opportunity...

to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Research shows [redacted] picked up replacement order#[redacted] on December 18, 2014. [redacted] has also been refunded $176.00 on original order#[redacted], December 18, 2014. We have attempted to reach [redacted] via phone ([redacted]) and email ([redacted]),we have not had any response. In order to provide the best resolution possible we will need to speak with [redacted]. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at[redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my purchased product on December 18, 2014, as well as a partial refund of $176.00. I paid $195.56, the price of the product and shipping. On November 14th I received a reimbursement of $19.56 "Late to Arrive" reimbursement for "my troubles".
I am satisfied. However, I did not receive an email nor a phone call from a Walmart representative at anytime. I will NEVER purchase anything from Walmart (site to store) again, it was the most horrific and painstaking experience of my life.

Initial Business Response /* (1000, 8, 2014/12/11) */
RE: R [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received [redacted]'s complaint, we reviewed his Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
As a courtesy, we have issued Mr. [redacted] a $10 refund for his new order of the same tablet that he purchased at $89.00 before tax. On December 10, 2014 and December 11, 2014, we sent him a notification about these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 10, 2014/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/17) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]' complaint, we reviewed her account records and purchase history. We have confirmed she was referring to the in-store only1 Hour Guarantee promotion held on November 27, 2014 between 6PM-7PM. We have also attached the flyer for this promotion with this Revdex.com response. However, as a one-time courtesy, we have issued [redacted] a $30 egift card under order [redacted] that she can use online or in-store. On December 17, 2014, we sent [redacted] a follow up email explaining these details and advised her to contact us if she has any follow up questions or concerns. In light of this, [redacted] considers this case closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/02/26) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order she placed for a Proscan Tablet on December 6th, 2013. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] contacted us to advise the keyboard was not working, and there was an issue with the power button. We contacted the warranty company and were advised us the keyboard is not under warranty. We contacted Ms. [redacted]'s local Walmart store, and she is able to return the tablet for a new one. We apologized to Ms. [redacted] for her troubles, and have issued a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order that canceled. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Please know, [redacted] takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. We have reviewed [redacted]'s account and order history. Our records indicate that the orders did not pass our finance screenings and caused his order to cancel. We have escalated this to our billing team and they have put his account in a positive state, so he is able to process orders. We have issued [redacted] a $50.00 gift card for his troubles. As such, Walmart considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
Sharon
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a phone call from a very nice woman from [redacted], and she apologized for the problems I encountered in placing my order. She really wasn't able to tell me why a purchase from a legitimate customer using a legitimate credit card in good standing was rejected. I have never encountered this issue with any other shopping website. And you'll note that the formal response above doesn't answer that question, either. They apparently don't know why this occurred, but I'm hoping it was a one-time glitch at a particularly busy time. Nevertheless, I appreciated the phone call, as well as the $50.00 gift card for my troubles.

Initial Business Response /* (1000, 10, 2015/06/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request for assistance with order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us that she sent her BLU Life One M L131U GSM Dual-SIM Android Cell Phone (Unlocked), White to JEG and Sons because it stopped working and the warranty claim had been denied and returned. We have spoken with Ms. [redacted] as a one-time courtesy; we have refunded Ms. [redacted] as requested. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/06/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s account records, we confirmed that his order was placed on May 27, 2015, and processed for shipment on May 28, 2015. Unfortunately, Mr. [redacted]'s request to cancel his order was made after his order processed for shipment. Intent to cancel requests can take up to 3 business days to process and does not guarantee cancellation. Our [redacted] care department has already informed Mr. [redacted] about the steps he would need to take to return his item. On June 15, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. On this day, we issued him a refund for his order back to his original method of payment and sent him a courtesy $30 egift card that can be used online or at his local Walmart store. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
while I accept their response, it doesn't mean their policies are proper.
My main issue is that they could hold my money hostage while I waited for them to get around to shipping my item.By the way the item was 3 days LATE on top of the 17 days it took to ship.I think there is something wrong when they can get away with that.Regards, [redacted]

Initial Business Response /* (1000, 10, 2015/04/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records show that Mr. [redacted] placed an order for a Nikon Camera through our marketplace vendor, Cameta Camera. Cameta Camera is a 3rd party vendor of Wal-mart that helps increase our inventory. We have contacted Cameta Camera regarding this and they have advised they spoke with Mr. [redacted] on 4/16/15 in regards to this concern. Mr. [redacted] was informed to refuse the package, so that it is returned to Cameta Camera's facility and a refund can be issued. It appears per the FedEx tracking that the package was refused and the refund has been processed back to the original form of payment. We have tried to contact Mr. [redacted] via email at [redacted]@yahoo.com, but have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order he tried to cancel. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We apologize that Mr. [redacted] was unable to cancel his order over the phone and the inconvenience this has caused him. This order can be canceled at the store level. We have issued him a $20.00 eGift Card for his troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/09/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue he is having with a couch he purchased in May. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. We spoke with Mr. [redacted] and he advised us is couch was falling apart. As a one -time courtesy we have issued Mr. [redacted] a refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/11) */
RE: [redacted] / Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed [redacted] purchased her iPad on October 26, 2014. [redacted] requested to price match an item from a competing retailer one month after she purchased her iPad. Price matching at [redacted] only occurs at the time of purchase. Therefore, we cannot honor [redacted]'s request. On December 10, 2014, and December 11, 2014, we notified [redacted] about these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding cancelled order#XXXXXXXXXXXXX and authorization hold. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have contacted Ms. [redacted] and she has advised that the authorization hold has been released on December 30, 2014. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When an order is placed, an authorization hold for the amount of the order is held on the form of payment used. Once an order cancels, the authorization hold will fall off the card generally within 7-14 days, depending on Ms. [redacted]'s bank policies. We were not able to locate the orders. We tried to contact Ms. [redacted] via email at [redacted]@gmail.com, but have not heard back from her. Additionally, We have escalated all coaching opportunities to the appropriate team to review and address. As such, Walmart.com considers this matter closed, but we encourage Ms. [redacted] to contact us if she needs further assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2015/06/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] was issued a refund for $2.59 on June 7th. We apologize for the inconvenience this has caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com