Walmart.com

Initial Business Response /* (1000, 5, 2016/01/25) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn January 7, 2016, Ms*** placed an order Elf Stor Premium Red Rolling Duffle Bag Style Christmas Tree StorageThis item was sold through our Marketplace RetailersOur Marketplace Retailers are third parties who sell on the Walmart.com platformOur Marketplace Retailers have different pricing than Walmart.com as they operate independently as well as have their own return policyThis was escalated to the Marketplace retailer and they have processed a full refund for the order in the amount of $and advised that the *** can keep the productThe refund will be posted back onto Ms***'s original form of paymentFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe have confirmed that *** ***'s order was cancelled on the same day it was placed as it was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience this has caused *** ***That is why we have refunded him $for order *** back to his original method of paymentOn December 15, 2014, we sent *** *** an email explaining these details and advised him to contact us if he has any follow up questions or concernsIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the refund and that was good but this would of never been reported, if *** Customer Care would have honored their one time courtesy as said in their email message responseThen I would never have gone to Revdex.comI also felt that the only response I got was from the email sent about the canceled order not about the other issues that I had pointed out in the other emailsCase closed

Initial Business Response /* (1000, 10, 2014/12/09) */
*** received a Revdex.com complaint from *** *** *** regarding the delivery delay of Site to Store order***We thank you for the opportunity to address *** ***' concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received *** ***' complaint, we reviewed his *** account and order historyWe have apologized for the late arrival of order***We have also issued *** *** $eGift card for the delays and inconvenienceAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
Victoria J
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** Did Apologize Politely, They Were Nice And well Mattered over The Phone, Treating Me With RespectSo, Yes I Accept They Responsecase Closed

Initial Business Response /* (1000, 15, 2015/03/02) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that her order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere elseWe do this to try to get the *** their order as quickly as possibleDuring this process, the *** will get an email asking them to choose to get their order Ship To Store at the same store within 3-days, get their order today at a nearby store within miles, or cancel their orderIf the *** doesn't make a choice within hours, the system defaults to store pick up at a nearby storeThe *** has the option to visit the local Walmart store to remorse the order or wait days from the day the order was delivered for the order to expire and to receive a refund
Unfortunately, the item Ms*** ordered became out of stock and reshopped under the new order XXXXXXXXXXXXXWe sent an email to Ms*** on February 25, regarding the reshop and gave her a choice to have her order delivered Shipped To Store or Pick Up Today at a nearby Walmart storeWe did not receive a choice from Ms*** and her order was reshoppedOn this day, another email was sent to Ms*** confirming her new orderOn March 2, 2015, we spoke with Ms*** at (XXX) XXX-XXXXWe apologized for the inconvenience she experienced and explained the reshop process when Pick Up Today orders are canceledWe also assured Ms*** that her concerns regarding the unsatisfactory *** service she received would be reviewedAs a courtesy for the inconvenience, we issued Ms*** a $egift card under order XXXXXXX-XXXXXXDuring our conversation, we confirmed Ms*** no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time I have still not received my heater
I disagree with this statement that I didn't respond to the email of what I wanted done with the heater orderI sent back to more emails expressing that I wish the heater to be delivered to the store overnight express as a winter storm was coming inObviously I survive the winter storm but still need the heater
Walmart did give me a gift card and apologize for the serviceWhich I appreciate
I do not consider this problem resolved until I finally received my heaterAt this time it has been days since my order and I still don't have my heater
Thank you for your help
Final Consumer Response /* (2000, 20, 2015/03/09) */
Today I finaly received my heaterI consider the issue resolved

Initial Business Response /* (1000, 5, 2014/12/31) */
*** received a Revdex.com complaint from *** *** *** regarding the cancellation of order#***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyOur standard procedures for all *** orders, it that orders go through a series of electronic verification systems to protect our customer's financial information with usUnfortunately this order did not pass part of or all of that verification process and was cancelledWe have contacted *** *** and provided her with the information and that in future her order would have to be a non-guest acct with the same credit card and device as the previous orderAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2015/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not satisfiedHowever, there really isn't much that can be done in this particular matter at this point now that Christmas is over*** failed to provide service when it was needed most during the holiday season and the excuse here is security measures, while on the phone call it was technology errorsEither way it is what it is

Initial Business Response /* (1000, 15, 2015/05/15) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her Walmart credit cardWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have escalated this over to our Walmart credit card team to assist Ms*** with her concernsOur Walmart credit card team has provided us the details of the resolution, which is attached to this responseAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The attached copies of the statements are not clear, therefore, I can't tell if all of the adjustments for interest for each month has been creditedThe late fees have not been creditedWalmart.com did credit the account then rebilled the card for the same amount that was creditedYou will need to contact the Cicero location and ask them to pull the video footage for the date of returnI took the Christmas trees and tablets in the store on several occasions and they initially denied the returnI called Walmart.com and filed a complaint with themI also advised them of the problem that I was having with the storeThey advised me that I was well within the return timeframeI will pull my call log to verify the dates that the items were returnedI will cancel any further automatic payments that are set up to go to Credit Card services as it has been paid in full and I should have a credit balanceI tried to use my card in a Walmart yesterday and my card was declinedI will check my PO Box to verify that all of the statements have been sent and I will check them accordingly to ensure all credits have been appliedMail should've been returned to you because I do not reside at that addressI will also attach a copy of the fax that I sent you months agoI do have a fax confirmation proof page because I had a feeling that you would claim to have never received itI requested to dispute the charges from November and I never received any updates or information regarding the disputeI also requested to dispute the charge from Walmart.com that was submitted or added in February per the rep that I spoke to last monthI also have copies of the emails that I sent via credit card services online account information pageI will print those also and attempt to scan them for proof and further review
Final Business Response /* (4000, 23, 2015/06/26) */
***Document Attached***
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintThis has been escalated to our Walmart Credit Card team and they have tried to contact Ms***, but have been unable to reach herWe have attached additional information regarding her complaint from our Walmart Credit Card teamIn light of these events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** L
Walmart.com
Final Consumer Response /* (3000, 27, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Only one of the above attached filed can be openedThe other have errorsI have not received credit for interest charges and late feesI have received some statements but, not for every monthThe balances that I requested to dispute are not in disputeI spoke to *** service a few days and was advised that they haven't taken any actionMy balance is incorrectI have not received a letter from them stating that they were going to update my credit reportThey have not completed a conference call with Walmart.com nor have they contacted the Walmart where the items were returned in ***

Initial Business Response /* (1000, 11, 2014/05/30) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue
Initial Consumer Rebuttal /*
(2000, 13, 2014/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/04/27) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe confirmed that the Marketplace retailer where Mr***'s order was placed would not accept his product for return since it was past their return windowOn April 21, 2015, and April 22, 2015, we attempted to call Mr*** at (XXX) XXX-XXXX, but he was not availableWe left Mr*** a message and advised him to contact us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/10/08) */
Walmart.com received a Revdex.com complaint from *** *** regarding his order for a T-Mobile $Prepaid Mobile Broadband PassWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe apologize for the inconvenience Mr*** has gone throughMr*** has the option of filing a police report and filling out the affidavit available online to obtain further information about the fraudWe will be sending Mr*** a $Walmart gift card as a one-time courtesyAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/17) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyOn August 13, we processed a $refund back to Mr***' original method of payment per policyWhen Mr*** advised he had not received the refund, we investigated and did not find where the refund was sent back to usOn March 13, 2015, we conferenced Mr*** and Wells Fargo with our Billing Department and we determined that when Mr***' account with Wells Fargo was closed in he had an unpaid balanceWhen the $was refunded on August 13, back to Mr***' original method of payment it was applied to his unpaid balance by Wells FargoThere are no further refunds or adjustments that will be processed for this orderAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

I live in *** *** ** where I pay a total tax of 10% on purchases Walmar*** charged me well over 10% on an online purchase Customer service told me I had to send an email to the online help center The process is bulky and cumbersome, the order number I needed to present my complaint would not show up on he site as a choice...so I am out the overage in tax charges

Initial Business Response /* (1000, 10, 2014/12/19) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed a communicate error between our system and the carrier caused a delay in her order delivery. We also confirmed that [redacted]'s order was delivered to her address on December 16, 2014, but she did not receive the package. A refund was issued instead of a replacement to [redacted]'s original method of payment on December 18, 2014 as the item was no longer in stock. As a courtesy for the inconvenience, we issued [redacted] a $30 egift card under order [redacted]. We sent [redacted] a notice to contact us if she still needs assistance. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/06/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


On May 30, 2014, we issued her a refund in the amount of $433.35 for her order. We have not heard back from Ms. [redacted] since last speaking to her and settling her refund. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/31) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. To protect our customers, each order must go through a normal verification process. Our records indicate that Ms. [redacted]'s account did not pass [redacted] payment verification. As a result, her orders were being canceled. However, our billing group has made some changes to help her account place successful orders. On December 26, 2014, we sent Ms. [redacted] an email explaining the changes our billing group made to her account to help her orders process. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just tried to make a purchase a few days ago and my order was cancelled again.
Final Business Response /* (4000, 9, 2015/01/26) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'S rebuttal arising from her original Revdex.com complaint. On January 26, 2015, we updated Ms. [redacted]'s account to help her orders process. On this day, we sent Ms. [redacted] an email explaining the changes our billing group made to her account. We provided our contact details so Ms. [redacted] could follow up with us if she still needs assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'S rebuttal arising from her original Revdex.com complaint. On January 26, 2015, we updated Ms. [redacted]'s account to help her orders process. On this day, we sent Ms. [redacted] an email explaining the changes our billing group made to her account. We provided our contact details so Ms. [redacted] could follow up with us if she still needs assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding not being able to place an order for Online Only item HP Black 15.6" 15-f004wm Laptop PC with Intel Celeron N2830 Processor, 4GB Memory, 500GB Hard Drive and Windows...

8.1. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We searched inventory for this item and offered it to [redacted] at the advdertised price of $149.00. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I worked with Walmart and they worked to resolve the matter. Thanks. DL

Initial Business Response /* (1000, 10, 2015/01/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that an error with the store photo supplies caused Ms. [redacted]'s orders to be delayed. We issued Ms. [redacted] a refund of January 7, 2015. In addition, we have issued Ms. [redacted] a courtesy $40 egift card to help her with her next purchase. On January 18, 2015, we sent Ms. [redacted] an email explaining these details and advised her to contact us directly if she still needs assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/12) */
Dear Ms. [redacted],
I have received your recent Revdex.com complaint concerning the two televisions you tried to purchase. I am sorry for any confusion or frustration you may have experienced with your order. We had an...

internal system issue that caused your items to be cancelled and we are working to correct this problem. I am sorry that you cannot replace that order at this time. I have located both televisions at your local Walmart store. The Walmart at [redacted] XXXXX, (XXX) XXX-XXXX) has both televisions available for you to purchase. We have issued a credit to your credit card in the amount of $119.900. Since there was so much confusion and frustration, please accept this as a courtesy. We appreciate you as a [redacted] and want to make your experience with us a positive one.
If you have any further questions or concerns, please contact me at XXX-XXX-XXXX or you can email me at executiveescalations@walmart .com.
Thank you,
[redacted] M.
Walmart.com

Final Consumer Response /* (2000, 6, 2016/02/07) */
We called Walmart.com 3 more times since I filed the complaint with the Revdex.com. We spoke with 2 different managers on 2 separate occasions that said they would credit the amount owed to our card immediately. That never happened. We called...

again and spoke with another manager named [redacted] S. who investigated the notes in their computer and said he would issue us a credit. Of course we didn't believe him because we were told that over a dozen times already. He sent my husband an email to confirm the return amount and he is sending us a gift card for the inconvenience of the whole situation. This has been a nightmare and I will NEVER shop at Walmart.com again! They held on to our money for over a month and a half with no hope of ever getting it back. Thank goodness they have once decent manager that did the right thing. Without our persistence, we would have not had our money returned.

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we reviewed...

her account and order history. [redacted] placed an order on our site on Black Friday for a PlayStation 4 bundle. The item [redacted] purchased was offered in stores with an additional $30.00Gift Card with purchase. This offer did not apply to online purchases. We sincerely apologized for any confusion. We spoke to [redacted] on November 30, 2016 and she advised she purchased the item in store and was able to obtain the $30.00 Gift Card. She has been refunded at her local store in cash for her online order. For her difficulty, we have issued [redacted] a $15.00 eGift Card. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2014/09/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. To protect our customers, each order must go through a normal verification process. Our records indicate that Mr. [redacted]'s account did not pass normal payment verification. As a result, his orders were being canceled. However, our billing group has made some changes to help his account place a successful order. It is recommended that Mr. [redacted] use the same computer he used for his most recent order to prevent cancellation. On September 16, 2014, we spoke with Mr. [redacted] directly over the phone. We apologized for the inconvenience and explained the changes our billing group made to his account to help his orders process. We provided our direct number so he could contact us if he still needed assistance with this matter. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. Kanatbeoff for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes they did contact me and my payment was successful, but I can not guarantee that I will be using the same computer. If you are talking about cookies I use 3 or 4 computers and dont keep track of which one I used the last time I shopped at walmart.com Dont you think it is a little weird?
Thanks