Walmart.com

Initial Business Response /* (1000, 5, 2014/12/13) */
*** received a Revdex.com complaint from *** *** *** regarding issues he was having with our websiteWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe have apologized to *** *** for the inconvenience this caused himWe issued *** *** a $eGift Card for his troublesAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for a great resolution

Initial Business Response /* (1000, 10, 2015/07/31) */
Walmart.com received a Revdex.com complaint from Ms*** regarding the Pit Super Smash Bros Amiibo orders she had placed that had been canceledWe thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
Upon receipt of Ms***'s complaint, we reviewed her account and order historyThe item she was attempting to purchase was very high demand and sold out in a matter of minutesAs a result, her orders were canceled because we were already out of stockI followed up with Ms*** to let her know and I provided her with a $eGift Card for the inconvenienceWalmart.com considers this matter closed but Ms*** is welcome to contact us if she needs any further assistance
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/01) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s letter, we reviewed her Walmart.com account and order historyAs a courtesy, we cancelled the affidavit to remove the return due date and arranged for her to return her order to us at her earliest convenienceWe advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/26) */
Walmart.com received a Revdex.com complaint from Mr*** in regards to his television orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr*** placed an order on November 25, for a Samsung TV to be delivered to his local Walmart storeThe television was delivered to the store but due to an error, Mr*** was not notified of the arrivalWe have contacted the Store Manager, confirmed that the television was there and ready for pick up and let Mr*** knowAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2014/06/12) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her late to arrive order aboveWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** has been refunded for order#XXXXXXXXXXXXXWe have also compensated Ms*** for the inconvenience and delay with $in Walmart eGift CardsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/06/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr***'s placed an order for Aladdin: Diamond Edition for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr***We contacted a local store in Mr***'s area who arranged with him to pick up the movie and honored the Black Friday priceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The manager offered my movies to me @ the Black Friday price w/ no issuesVery satisifiedThanks!

Initial Business Response /* (1000, 10, 2015/01/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her Pick up Today orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** picked up her refund in the store todayWe have also issued her a $eGift Card for the trouble she experienced with this orderWe have escalated her concerns to the proper department for reviewWe truly apologize for her experienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only accept part of the responseThis company is so ridiculous the woman named *** from walmart.com called me last week around 01/1/2014, said she'd call the store and call me backWell I had to call her today 01/20/just to find out they still had no clue to what was going on! She told me the ridiculous things stated above, that I had went into the store and picked up my refund, SMH! I f you read the original complaint there is a copy of the order screen from walmart.com and it shows the order to be canceled I believe by 12/17/it would be cancelledWell I never picked it up, so instead of cancelling it on Dec30th they marked it picked upToday she tells me the store told her I came in on 01/14/and got my creditShe didn't even call me to tell me they sent a egift cardRIDICULOUS!!!!!
Final Business Response /* (4000, 16, 2015/01/29) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWhen we received Ms***'s additional rebuttal we reached out to her on January and left a messageWe also sent her an email on January 28th and have not heard back from herIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/25) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn October 20, 2015, Ms*** placed an order for same day pickup at her local Walmart storeWe're very sorry the store was unable to locate her order when she came to pick it upWe processed a refund for the order and followed up with the store to ensure that any and all coaching opportunities are addressedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Only partial of money recieved
Final Business Response /* (4000, 14, 2015/12/10) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe have issued a full refund for her orderIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 16, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/11/12) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his request to receive the missing items of his orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken
to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have contacted Mr*** and advised him that the advertisement for the Ozark Trail Folding Chair, Mesh Sling Chair-Orange, 4-Pack was on our site listed incorrectly, this has now been correctedMr*** ordered 2- Ozark Trail Folding Chair, Mesh Sling Chair-Orange, 4-Pack and received chairs and is requesting the additional to complete his orderBecause of the incorrect advertisement issue we are not able to fulfill the rest of this orderWe have processed a refund in the amount of $and Mr*** can keep the items he receivedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They issued a refund

Initial Business Response /* (1000, 10, 2016/01/10) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his search for a Model#using search numerous search enginesWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe spoke with Mr*** and he advised he searched for a Model#and the search engine lead him to a page for Walmart.comMr*** also advised that Walmart.com did not have the item in stockWe advised Mr*** that in order to get current inventory for Walmart.com items, he would need to search by going directly to Walmart.comWe also advised that search engines do not have accurate inventory and may have old webpagesWe are currently working to have old webpages removed from search enginesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't believe that lying in a letter is okFirst they call me on my time, after 9pmI have to tell you I believe if you look at my complaint it shows that the service person did a search on their site and found the item in question was referencedI really don't know how they can get away with such excuses
Final Business Response /* (4000, 14, 2016/02/01) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe are not able to replicate what search engines were used by Customer Service when Mr*** calledThe only way to search for current inventory for Walmart.com is to go directly to www.walmart.comWe are currently working on having old webpages removed from other search enginesWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As supplied, as a reference, the transaction shows that entering the information on their web site brought up a page of informationIt did show that the product was not in their inventorySo it matters not that they could not find the web pages that directed me to their siteThe fact that entering the search parameters showed that it was listed but not providedI don't see why they are referencing using their site to find the productI and the person in the information provided did the search, on their site, and both of us came up with the fact that it showed that the item in question was suppose to be there
I also want to add that when the representative called me it was extremely late and that was inconsiderate to meNo apologies were given for that late callSo with this being said I have to reply that they are far from satisfying my complaintThe possibility of this reoccurring still exitsOther customers will be lured to their site falselyThank you for your help in this matter

Initial Business Response /* (1000, 5, 2015/12/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to her return requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe have arranged for a pickup of the damaged swing set through Seko, a freight carrierSeko has contacted Ms*** and an appointment was scheduled for December 2, As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/11/10) */
RE: *** *** / Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr*** did not purchase a product care plan for his HP Laptop on Walmart.comOur customer care department has spoken to Mr*** over the phone and explained these detailsIn addition, our group has notified Mr*** of these details via email and advised him to contact us if he had any follow up questions or concernsWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/13) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he placed with Way Fair, a Marketplace on our websiteWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide
us with his feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyWe spoke with Mr*** about the difference in ordering from Walmart and a MarketplaceHe advised us he did receive his refund from the MarketplaceMr*** advised he will send us the email chain he had with Walmart *** service so we may reviewWe advised him we will be escalating his issues to the appropriate departmentWe issued Mr*** a $eGift Card for his troublesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/15) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe were unable to locate an order associated with the phone she referred to in our recordsOn August 15, 2014, we attempted to call Ms*** directly at (XXX) XXX-XXXX, but she was not availableWe left her a message and sent her an email explaining these detailsWe provided out contact information so she could contact us back if she still needs assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this case closedHowever, we will continue to work with her should she contact us back with any follow up questions or concerns about this matter
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am keeping this complaint open until I can reach ***He did infact leave me a voicemail and keeps referring to my Walmart.com accountI am not sure whyI stated in my complaint I have been using the contact feature on Walmart.com I did not use my walmart account to do soI also did not state I used my account to purchase the phone which is why he can not locate itThe complaint is referring to the numerous times I have tried to contact walmart about the phone I had purchased and still had not received a response concerning my dilemaI will be placing a call in hopes of resolution today or tomorrow
Final Consumer Response /* (4200, 12, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the number provided by *** twice now and waited for a phone call back and have yet to receive oneBoth times I called I had left a voicemail and my number to be reached at as the number he had would not be in serviceMy most recent call was on August 26thA lady answered and said he was on vacation and would be in on the 27thI left a voicemail on his boxBefore that I had left a voicemail on August 21st just before 1pm PST in which I also left a voicemailI am simply patiently waiting for their contact and to see what they have to offerIt would be nice to speak with a person
Final Business Response /* (4000, 21, 2014/09/10) */
Wednesday, September 10,
Filed Electronically
Arkansas Revdex.com
Attention: *** ***
RE: Revdex.com Case# XXXXXXXX *** *** Ticket# XXXXXXXX
Dear ***
I am writing you in response to the above referenced complaint and we apologize for the delay
Our store in Merrillville, IN, contacted Mrs*** and they report her complaint is being handled at store levelMrs***'s report was submitted to the appropriate Walmart department for an on-going investigation and management advised they contacted her on September 9, Mrs*** will be contacting the store manager in a few days with additional information in order to find a copy of her receiptOnce management has been provided the requested information, they will resolve her concerns
We appreciate Mrs*** bringing this matter to our attention and we will consider this matter closed unless notified otherwise
With regard,
***
Resolution Specialist
Walmart Stores, Inc

Initial Business Response /* (1000, 15, 2015/04/06) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the unsatisfactory items he received for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have partnered with Megaretial.com in order to provide Mr*** with the best resolution possibleBecause of Mr***'s feedback Megaretail.com has advised they have refunded this order and fixing the Stock Keeping Unit (SKU)As such, lmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/26) */
RE: *** *** /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her account recordsWe have confirmed an authorization hold was placed by her credit card providerWe sent a fax to the credit card provider requesting to release the authorization hold that they have placed on Ms***' accountWe also advised Ms*** that she contact her credit card provider by using the support number listed on the back of her cardLastly, we advised Ms*** to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did contact my bank, BB&T, which told me I never made this purchase at allThey did in fact, clear this transaction off of my online activity so that there is no record of it, without returning the money to my accountSo, not only did walmart do my crappy, the bank stole the money when Walmart finally gave it back
Final Business Response /* (4000, 14, 2014/12/16) */
RE: *** *** /Revdex.com Case
Walmart.com received Ms***' rebuttal arising from her original Revdex.com complaintOn December 15, and December 16, 2014, we advised Ms*** to contact her bank to verify that we never collected funds for her orderIn addition, we advised Ms*** that she can have her bank contact us if they need additional details that will help them issue the funds back to herWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 16, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not only did they collect the funds my bank overdrafted me because they collected the fundsI was charged twice once by them and once by my bank not to mention the dollar overdraft fee because they charged meSince I had cancelled the order I had spent out of my account thinking the money would be thereThey can keep it though and you can drop this matterI will never use their company againThank you for your time and attentionThey just lost a $a month ***

9/I made orders on walmar***both were for bottles of ajaxIt said on there bottles for Well when I receive my orders I get only bottle in each boxI am livid because I ordered more then thatWell, I called walmart customer service and they claim to have talked to corporate while on the phone with me and they said it was a site error and they could not honor itThey also could not fix itall they could do was refund meI think this is advertising and they should have gotten me my product

Initial Business Response /* (1000, 10, 2014/11/17) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she placed for a Paw Patrol Skye High Flyin' Copter on 10/17/We thank you for the opportunity to address her concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** order was delivered on November 17, We apologize for the inconvenience this has caused herWe have issued her a $eGift Card for her troublesWe have escalated her issues to the proper department for reviewAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my complaint I noted that I was NOT interested in money, I wanted the toy that to this date seems impossible to purchase, as the next minute the alert is received of being in stock, it is out of stock again
The reply for the business statesMs*** order was delivered on November 17,
Again confusing, what order? In my account showed up the egift card, the email I got from Walmart does NOT indicate at all the reason for it, so for a second I thought it could be a "scam" as I has not ordered any gift card
So my complaint is not resolved, I got money I didn't want, a confusing reply, a gift card with no explanation from the business as why, and NO TOY
I know I won't get the toy, the $card is a nice gesture, but won't cover the $to $that I will have to spend to buy the toy elsewhere, when I had paid $for it, and promised my order would be kept open
Now Walmart is even selling the toy (when in stock for seconds) for $
I am NOT seeking anything else from WalmartMy reply is simply intended to be included in the case, as a warning to other customers of how this business operates
Final Business Response /* (4000, 14, 2014/11/24) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintAgain, we apologize for her experienceWe tried reaching out to Ms*** at the number on file and could not get a hold of herIf she would like to speak with us further she can contact us a XXX-XXX-XXXXIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart considers the matter closed at this time, and my recourse is to contact them (so back to square one?)
All along my complain was about misleading and conflicting practices, that end up with no *** service other than a lot of emailsNow the business IS FALSELY CLAIMING they tried to contact me over the phone (I can prove they didn't submitting my phone records)I just doubled checked and my contact "on file" is correct
So again, I do not seek anything else from this business, I just want other consumers to be able to read how they LIE!

Initial Business Response /* (1000, 10, 2014/10/03) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he is attempting to place with WalmartWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** is having trouble placing an order onlineOur Billing team has reviewed his account and suggests Mr*** create a new account with a new email address for future purchasesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no good reason for me to have to change my email account for just one store chainWhy does Walmart need my email account changed? MY request for credit was approved by my credit provider twice on this order
Final Business Response /* (4000, 14, 2014/10/15) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintMr***'s account has been reviewed and set to a positive stateThere should be no issues going forward with Mr*** placing an order on our siteIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 16, 2014/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I, again, thank the Revdex.com for facilitating this resolutionThere was nothing that I could have done alone to resolve it when Walmart acknowledged that its "security issue" had nothing to do with my credit card but it would remove the ban on my placing orders if I simply changed my email addressIt sounded like an internal issue and perhaps, through your assistance they recognized it and resolved whatever issues their system hadI greatly appreciate the work that you do!

Initial Business Response /* (1000, 10, 2015/04/16) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyUnfortunately, we were unable to locate a Walmart.com order associated with the shipping method and shipping charges Ms*** referred to in her complaintWe sent Ms*** an email requesting the order number associated with her complaint and did not receive a response backOn April 16, 2015, we attempted to reach Ms*** at (XXX) XXX-XXXX and spoke to Mr***Mr*** advised us to disregard the Revdex.com complaint as the issue has already been resolved and Ms*** no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com