Walmart.com

Initial Business Response /* (1000, 5, 2015/12/21) */
Walmart.com received a Revdex.com complaint from Mr*** ** in regards to his video game orderWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr** placed an order for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr**As a courtesy, we asked Mr** to place a new order, which we adjusted and provided a discount forWe also shipped the game to his home at no additional chargeAs such, Walmart.com considers this matter closed
Again, we thank Mr** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took about hours and complaining to different consumer protection agencies (Revdex.com, NC State Attorney General's Office, and Federal Trade commission) for Walmart to get their act together and do what they should have done all alongThe issue was escalated to the "Executive Escalations" department which agreed to let me buy the item for the advertised discount price, provided free shipping, and agreed to a token discount of $that I requested for all the hassle they put me through
I do also want to point out that Walmart provided the same explanation to this complaint that they gave me originally - that the item was out of stock by the time the pickup store processed my orderThis is not an acceptable excuse for canceling the orderThe correct course of action for Walmart was to simply let me know the item is back-ordered, and give me a new estimated pickup dateAs a ***, why Walmart's online ordering process failed is no concern of mine, and certainly not an excuse to cancel my order
*** **

Initial Business Response /* (1000, 12, 2014/12/17) */
*** received a Revdex.com complaint from *** *** *** regarding her cancelled order#***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have attempted to reach *** *** on several occasions regarding his complaintIn order to provide her with the best resolution possible, we would need to speak with herAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2014/08/11) */
RE: *** *** / Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that Ms*** contacted our customer care group on March 18, 2014, regarding an unauthorized charge made on February 26, that was delivered and signed for on March 4, Unfortunately, our *** care group was unable to reverse the fraudulent charge or intercept the package since her claim was made well after the time the order was processed and deliveredIn her Revdex.com complaint, she described that she unknowingly gave approval to her cousin to use her credit card and Walmart.com account to place an orderOn August 8, 2014, we attempted to contact her at her account billing phone number since she did not include a call back number in her letterUnfortunately, the number was disconnectedWe sent her a follemail and recommended that she dispute the charge with her credit card provider or contact her local authorities to file a police report against her cousinAt this time, we have not received a reply back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she would like us to address any of her questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/20) */
Walmart.com received a Revdex.com complaint from Mr*** *** We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***
complaint, we reviewed his Walmart.com account and order historyWe would like to apologize for Mr*** for the trouble he experienced with his orderOur records indicate the order was canceled and Mr*** has been fully refundedWe have also issued Mr*** a $eGift Card for his troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
while I will not be receiving my item, hounding them more will not make it magically appear, it is discontinued and the will not be receiving any moreI accept their attempt at compensation and shall move onthank you for your help

Initial Business Response /* (1000, 5, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyUnfortunately, we were unable to locate an order placed on December 9, We reached out to Ms*** via email several times but were not able to get in contact with herUnfortunately, without the order number, we're not able to provide additional assistance at this timeWalmart.com considers this matter closed but we encourage Ms*** to contact us directly if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that they dont care about how special the holidays are for the clients that they think a sorry help us and that the onlu think they care is selling more than anyone without thinking that clients emd up with no money and no gift due to the fact that they are selling without counting availability of item
Final Business Response /* (4000, 9, 2016/02/04) */
Walmart.com received Ms***' additional rebuttal arising from her original Revdex.com complaintThe item that Ms*** ordered sold quickly and became out of stockWe attempted to call and email Ms*** in order to further discuss her rebuttal, however she did not respondIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/19) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his orders placed on August 15thWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that we were unable to cancel his order because we had already started to fulfill it when he contacted usMs*** has been issued a full refundWe're very sorry for the inconvenience and appreciate his feedback regarding her experience with the order and with our *** Service DepartmentHis comments have been forwarded to the appropriate departments for reviewAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/06) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for her lost order for the Backyard Discovery Parkway Wooden Swing SetWe thank you for the opportunity to address Ms***'s concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have attempted to reach Ms*** and have not heard backMs***'s refund was processed by *** Service on November 5, and has been picked up on November 6, at Walmart Store of ***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was able to get a refund after I was contacted by Victoria at Walmart.com

Initial Business Response /* (1000, 10, 2015/10/29) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding unauthorized charges on her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe're very sorry for the difficulty she has experienced and will ensure all coaching opportunities with our agents are addressedWalmart.com was not impacted by a security breach and we have provided Ms*** with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeHowever, as a one-time courtesy, we have sent her a $gift card to replace the funds that were used for the unauthorized ordersAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she did not place with Walmart.comWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWhen we reviewed Ms***'s order history we see the billing team had been working with her, and she has received a full refundWe apologize for the inconvenience this has caused Ms***In light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments
After reviewing Mr***' complaint, we reviewed his Walmart.com account and order historyUnfortunately, we were unable to locate a Walmart.com account or order number associated with the information Mr*** provided in his Revdex.com complaintOn December 21, 2014, we sent Mr*** an email explaining these details and advised him to contact us if he still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response as they emailed me the same day they considered this matter closedI have replied to their email providing them with the information they requestedThe item did arrive before the original estimated delivery date, but well beyond the time frame listed on their website when purchasing the product
Final Business Response /* (4000, 14, 2015/01/06) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr*** *** rebuttal arising from his original Revdex.com complaintOn December 28, 2014, we received an email follow up from Mr*** who confirmed he received his orderOn this same day we issued him a $refund back to MrMeyer's original method of payment for his order and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/28) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the pickup for the incorrect item that he receivedWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide
us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** states that no one has come and picked up his item he receivedWe contacted the carrier asking for a status of this pick upMr*** has contacted us and advised the item was picked up yesterdayFor the inconvenience, we have issued a $Egift CardAs such, Walmart considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our family is a big fan of WalmartI am pleased to accept their response and consider it "above and beyond"Thank you Walmart

Initial Business Response /* (1000, 10, 2015/08/26) */
Walmart.com received a Revdex.com complaint from Ms*** *** *** regarding her damaged Better Homes and Gardens Wood Arm Futon with Coil Mattress and compensation requestWe thank you for the opportunity to address Ms***'s concerns
and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and reviewed all of her supporting documentsMs*** advised that when she received the futon the frame was bent and she requested compensation from our *** service department and the compensation was not sufficientDue to all of the inconveniences and the damaged frame and missing button, we have adjusted Ms***'s order an additional $This refund will post to her original method of payment within the next 3-business daysMs*** has agreed to this resolution and will keep the item "as is"As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, lease feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/08/27) */
I would like to thank the Revdex.com for the excellent service they provided to me in handling this worrisome issueWalmart contacted me yesterday, they more than satisfied my request and provided me with more than the amount I had asked forI do a lot of shopping at WalMart online as well as in the super WalMart near me, I feel their prices are always fair and I need not look any furtherAfter the futon, I thought this is it, I'm done but after *** Jthe person who contacted me from WalMart was so professional and calming in her demeanor and approach to my concernI'm once again a WalMart Gal*** asked if I had reached out to Better Homes about the button for my futon and that will be my next call if they could provide me with a button I could make my futon look completeThank you again Revdex.com, you made this work, much appreciated
*** ***

Initial Business Response /* (1000, 6, 2014/12/23) */
*** received a Revdex.com complaint from *** *** regarding the issues he has experienced with WalmartWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe tried reaching out to him on December 22nd through email and left him a message at the phone we have on fileWe have not heard back from himIf *** *** has any further questions, he may reach us at the number belowIn light of these events, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2015/01/26) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the defective remote for the RCA LED48G45RQ 48" 1080p 60Hz Class LED HDTV of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns
and appreciate the time she has taken to provide us with her feedback and comments
After we received Mr***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and have requested more information from the unit (model number and serial number)We have not heard back from Ms***In order to provide resolution we weill need the information requestedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 18, 2014/11/14) */
RE: *** *** / Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that our customer care department has communicated with Mr*** and issued him a replacement for his order that he picked up on November 12, In addition, we have confirmed that Mr*** required no resolution in his Revdex.com letterHowever, we have issued Mr*** a courtesy $egift card under XXXXXXX-XXXXXXWe notified Mr*** of the courtesy egift card we sent him and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/04) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we immediately took corrective action to rectify her issueWe issued a replacement for Ms*** under order XXXXXXXXXXXXX on November 4, and have allowed her to keep or donate the incorrect item she receivedAs a courtesy, we have issued Ms*** a $Walmart egift card under order XXXXXXXXXXXXXOn November 4, 2014, we attempted to reach Ms*** at (XXX) XXX-XXXX and reached a voicemail that was not setup to take messagesWe sent Ms*** an email explaining the details above and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/06) */
Walmart.com received a Revdex.com complaint from Ms*** regarding the Kid Trax Ram Powered Rishe purchased for her granddaughter on November 28, We thank you for the opportunity to address Ms***'s concerns and appreciate
the time she has taken to provide us with her feedback and comments
We received Ms***'s complaint via various sources and have resolved the issueUnfortunately, the item she originally ordered was lost after it was delivered to the storeAs such, the funds were refunded to her accountI spoke with Ms*** and we placed a new order for herAdditionally, we worked with a different store in her area to have a second item delivered so that she would have it in time for Christmas, in case the first one didn't arrive on timeWe received confirmation that she received both Ride-Ons and at this time Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/01/20) */
Thank you for your response I really appreciate itThis issue was resolved on Christmas eve
Thank you again
*** ***

Initial Business Response /* (1000, 10, 2014/12/12) */
RE: *** ***/ Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her account records and purchase historyWe have confirmed that *** *** ordered two $Walmart gift cards, but received two $Walmart gift cards in errorWe issued *** *** a refund of $and a courtesy $egift card under order *** for the inconvenience on December 12, We notified *** *** about the refund and egift card we emailed her and advised her to contact us if she still needed assistanceIn light of this, *** considers this matter closedHowever, *** *** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/06/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the item cannot be located, the order is cancelledIf the item is available in one of our warehouses, a new order is generated for Site to Store deliveryWhen this happens, we send the customer an email notifying them of the changes and provide the new delivery dateUnfortunately, the item Mr*** ordered was out of stock and we were unable to fulfill his orderOn June 12, 2014, we spoke with Mr*** and arranged to help him place a new order for the same items that we will be discountingHe advised that he will be contacting us next week to complete our arrangementIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/26) */
Walmart.com received a Revdex.com complaint from *** *** regarding the issue with her most recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order which shipped in two separate boxesThere was a hold on her card for the amount of the order using one authorization codeHer card was then billed using that same authorization codeOnce the second box shipped, another authorization hold was placed using a different codeBecause of this, it caused two separate charges for the same amount on her cardMs*** had set up an automatic payment on the same card and this caused that payment to be returnedShe was charged by her bank a $fee for the returned checkOur *** service has credited her back for that feeI have contacted Ms*** advising of this information and apologized for the inconvenience and frustration this causedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com