Walmart.com

Initial Business Response /* (1000, 15, 2014/08/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he tried to place on July 15thWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe show Mr*** placed an order on July 15th for a T-Mobile Prepaid Cell Phone and a T-Moble Monthly Unlimited Access CardThis order was canceled the same dayWe have tried reaching out to Mr***The number we have on file has been disconnectedIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received the refund for the phone card I boughtI cannot use the card due to Wal Mart sending me the phones that did not workI would like to get my money back for the phone card I purchased
Final Business Response /* (4000, 19, 2014/08/13) */
Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintBoth orders associated with his accounts were canceledIf Mr*** has any additional questions, he should contact XXX-XXX-XXXXIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the order that was sent to the wrong addressWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyAfter reviewing her account, our records show that the LG 29LNXXXX XX" 720p 60Hz LED HDTV, Refurbished has returned back into our returns center as of March 11, A refund of $was credited on February 20, and the remaining $has been credited back on March 7, to the initial form of paymentAs such, Walmart considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at ***@walmart.com
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 6, 2015, Mr*** placed an order for a 2-Year Plan for Home Audio with email deliveryNormally when a *** purchases our service plans a Welcome Kit is emailed to the ***
Mr*** notified us he did not receive his Welcome Kit, so our *** service attempted to resend the productHowever due to a system error the Welcome Kit was not received and Mr*** was not able to take advantage of the productMr*** has been fully refundedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/20) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand that Mr*** was inconvenienced after he received the correct amount of the Brita Soft Squeeze Water Filter Bottles he orderedThat is why we have arranged to issue Mr*** a one-time courtesy $egift cardOn October 20, 2014, we communicated with Mr*** via emailWe apologized for the inconvenience and explained our arrangement to send him a courtesy egift cardMr*** accepted our offer to send him a $egift card that we have processed under order XXXXXXXXXXXXXIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I am satisfied with the settlement, it is incorrect to state that I received the correct amount of itemsI never received any merchandise from Wal Mart

Initial Business Response /* (1000, 15, 2015/08/12) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn May 29, 2015, Mr*** placed an order for a LG Electronics Refurbished LP1111WXR 11,000-BTU Room Portable Air ConditionerOur return policy for air conditioners is daysAs a one-time courtesy, we have issued a refund to Mr***'s original form of payment and issued a call tag to have him return the air conditioner back to usAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/09/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for a T-Mobile Samsung Flip PhoneWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe see that Ms*** was fully refunded on September 14th for $In light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the issues with her order for the VIZIO E400i-B40" 1080p 120Hz Full-Array LED Smart HDTVWe thank you for the opportunity to address Ms***' concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs*** placed an order on May 5, for the VIZIO E400i-B40" 1080p 120Hz Full-Array LED Smart HDTVThis was a pick up today order at her local storeThe TV was out of stock and therefore was cancelledPlease note, if a Pick Up Today order cancels due to Out of Stock at the store, our system checks to see if online has stock and if so, creates a new site store orderThis is what happened to Ms***' orderHer order was reshopped and therefore was charged for itWe have contacted the store and have cancelled the order, so the refund can be processed as Ms*** is requestingFor the inconvenience, we have issued a $Egift CardAs Such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/23) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn June 29, 2015, Ms*** purchased a Intex 18' x 48" Easy Set Swimming Pool and and the expected delivery date was July 7, Our records show that the item was shipped out on July 1, The order was delayed because the item was back hauledInstead of it shipping from our Distribution center straight to the store; it was actually shipped from our Warehouse, to the Distribution center, and then to the storeThis causes an extreme delay in the shipping timeOur *** service team has issued her 10% off her orderA refund check in the amount of $has been mailed to herFor the inconvenience, we have issued a $Egift Card to Ms***Additionally, we have escalated all coaching opportunities to the appropriate team to review and addressAs such, Walmart considers this matter closed
Again, we thank Ms*** or her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your responseI appreciate the gestures and I am happy to see you have made an effort to remedy this situationI am a reasonable person and understand that things happen and sometimes items are delayedThe main reason for my frustration was the lack of communication from your companyI would hope that this is not always the case and that you have made every effort to insure this doesn't happen to additional customers

Initial Business Response /* (1000, 11, 2015/06/03) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding non-receipt of refund for returned order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have partnered with Walmart Supercenter of *** ** for assistance, research and resolutionWe have refunded Ms*** $for her returned order#XXXXXXXXXXXXX and the store has issued a gift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/06/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/04) */
RE: Yu *** / Revdex.com Case
Walmart.com received a Revdex.com complaint from MrYu ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that a refund was issued back to Mr***'s shopping card on October 3, Unfortunately, Mr***'s shopping card was not updated with the funds that were refundedHowever, as a courtesy, we have issued Mr*** a $Walmart egift card under order XXXXXXX-XXXXXX to his email addressOn November 4, we attempted to call Mr*** at (XXX) XXX-XXXX, but he was not availableWe left him a message along with sending him an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/29) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyFor order#XXXXXXXXXXXXX, Ms*** was refunded for everything but the Ozark Trail 4-Person Instant Dome Tent: Color: Red/Charcoal as it never had a returns request processedThe rest of the funds have been returnedFor order XXXXXXXXXXXXX, this was an authorization hold and the hold on the funds was released in July, For order XXXXXXXXXXXXX, Ms*** still has the folding chair and dvds so a refund will not be issued at this timeMs*** has been refunded as necessaryAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/12) */
EMAIL FROM CONSUMER:
I have left a voice mail youI disagree with Walmart
I was charged on 7-8-twice and on 7-9-again
I order tent, air mattress, chairs, and two movies
I was sent three of eachI keep one setAnd sent the rest back
I have talked to Walmart twice and they told me they seen where I was due refund and would have it back in days but that didn't happen that is why I turned it over to you all
Here is the break down
7/8/Walmart Charged me
7/8/Walmart Charged me
7/9/Walmart Charged me
Total Charged to me
Subtract the one set I kept
Walmart still owed me
7/24/Walmart credit me
7/29/Walmart credit me
7/30/Walmart credit me
8/3/Walmart credit me
8/3/Walmart credit me
8-3-Walmart credit me
Total credit back to me
Left owing me
Final Business Response /* (4000, 15, 2016/01/27) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWalmart.com has received two disputes from Ms***We have confirmed that refunds have been issued via these disputesAs such, additional refunds will not be issued at this timeHowever, if Ms*** has documentation indicating otherwise, we would be happy to review this furtherIn the meantime, Walmart.com considers this matter closed
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 17, 2016/02/05) */
EMAIL FROM CONSUMER:
I have sent other paperwork to be filed on this claimTo Walmart directly

Initial Business Response /* (1000, 10, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Ms*** regarding the unauthorized charge made on her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn September 30, an unauthorized order was placed using gift cards that were stored on Ms***'s Walmart.com accountWe have advised Ms*** that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeMs*** had called into our *** Service and was on the line with an agent to close her account when the unauthorized order was placedBecause of this, as a one-time courtesy we have issued a replacement gift card in the amount of $to be sent to her home addressWe transferred the remaining funds from Ms***'s stored gift cards to this replacement gift card as wellFor more details, Ms*** was advised to submit a police report and identity theft affidavitAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A reimbursement gift card was received yesterdayI appreciate Revdex.com's help and ***'s prompt attention to this matter

Initial Business Response /* (1000, 10, 2014/12/10) */
*** received a Revdex.com complaint from *** *** *** regarding her PuT orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received *** ***'s complaint, we reviewed her *** account and order history*** ***'s order was canceled due to item being out of stock*** *** contacted customer service as her authorization hold was not removed*** ***'s hold was not released on December 6thWe apologize for the inconvenience this caused her and issued a $eGift Card for the inconvenienceAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at 855-559-between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 13, 2014/12/10) */
I was contacted via phone by ***They were very apologetic & offered a credit
I am very pleased with this outcome & will continue to be a *** customer
Thank you for your prompt and very satisfactory response
*** ***

Initial Business Response /* (1000, 5, 2014/09/19) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that her Proscan Tablet was outside the day return windowHowever, as a courtesy, we have issued Ms*** a refund for her tablet
On September 18, 2014, and September 19, 2014, we attempted to call Ms*** at (XXX) XXX-XXXX, but she was not availableWe left her a message explaining the refund we issued her and provided our contact information so she could contact us if she still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 11, 2015/03/24) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the intent to cancel placed for order# XXXXXXXXXXXXX on March 3, We thank you for the opportunity to address Ms***'s concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWhile the intent to cancel was initiated on March 3, 2015, not all of the items were able to be cancelled from the vendor/fulfillment centerThis is why the 2- Tank Maxi Dresses, Men's Long Sleeve Tech Fleece and the Men's Solid V-neck were shippedOn March 4, we refunded Ms*** $back to her PayPal accountWe have made several attempts to reach Ms***, but we have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 11, 2016/01/19) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his Walmart.com accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** contacted us and expressed concerns about his Walmart.com account being compromisedWe have verified that On October 25, an unauthorized order in the amount of $was placed using a gift card that was stored on Mr***'s Walmart.com accountWe have advised Mr*** that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeAs a onetime courtesy we sent Mr*** a $replacement gift card via mailAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Complaint: ***I am rejecting this response because:
We did not end the conversation with this matter being closedI was advised that there would be more for sale and I agreed to attempt to purchase it againIf the same thing happens I'm supposed to call the representative directly and she'll see what she can doThis has not happened so the matter is not closedI have included screen shots of the transaction and would like something more than "I'm sorry you didn't press the button fast enough"They are allowing 3rd parties to sell the system on their site for times the price they pays for itWhen did walmart become a pawn shop or somewhere for scalpers to sell items? Sincerely,*** ***

Initial Business Response /* (1000, 14, 2015/01/28) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his cancelled order#XXXXXXXXXXXXX and his request to have the order fulfilledWe thank you for the opportunity to address Mr***' concerns and appreciate
the time he has taken to provide us with his feedback and comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and he has been issued $eGift card for the inconvenienceMr*** has located the item at his local store and advised that he will be making the purchaseMr*** has advised us that his issue has been resolvedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/04) */
RE: *** *** / Order #: XXXXXXXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his account orders cancellingI am very sorry to hear of the difficulty he has experienced
After we received Mr
***'s complaint, we took immediate action to rectify his issueWe spoke with him directly on March 4, 2014, and informed him that his account kept cancelling due to fraudulent activity from August 26, We advised him to create a new account using a different email address and different billing informationWe also advised him that he can use his egift card at a local Walmart storeHe understood and advised he would contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter resolved
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For the possible problem with my walmart account I reated new accounts and try the gift card both got cancelled the orderTHIS GIFT CARD NUMBER -XXXXXXXXXXXXXXXX IS NOT WORKING WHY CAN NOT WALMART CANCEL THE NUMBER AND GIVE ME A NEW ONE THIS IS NOT HARD TO UNDERSTAND
Final Business Response /* (4000, 9, 2014/03/17) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Mr***'s rebuttal arising from his original Revdex.com complaintWe spoke with him on March 17, and advised him that the egift card is still activeHe advised that he will be using the egift card at his local retailerWe also sent him an additional $egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenienceWe advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter resolvedHowever, Mr*** is always welcome to contact us if he has any follow questions or concerns
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 28, 2015, Ms*** placed an order with Walmart.comUnfortunately when she received the order some of the items were incorrectWe are very sorry to hear about the problems with her order and her experience with her local storeWe have tried to reach Ms*** several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessfulAs such, Walmart.com considers this matter closed but we encourage Ms*** to contact us directly is she needs further assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com