Walmart.com

Initial Business Response /* (1000, 5, 2015/12/17) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr*** placed an order for Destiny: The Taken King and Grand Theft Auto V for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this causedWe contacted Mr*** and arranged for him to place a new ordered and agreed to honor the Black Friday priceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do because she did offer to honor the price(almost weeks later)My issue is they ignored my two prior emails also did not mention that I received an email to pick both games upThen less than 24hours later they said one game is now not availableAlso it took almost weeks to get a response from them and that was only because Revdex.com stepped inBy that time I already purchased the game from another store and won't be back to Walmart online again

Initial Business Response /* (1000, 6, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to her cancelled orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyWe have confirmed that her order did not pass *** security verification, therefore, it was cancelledWhen an order is placed, the payment information is authorizationWhen an order is cancelled, Walmart.com immediately releases the authorization holdThe amount of time the hold remains on the funds is determined by the ***'s financial institutionWe have sent an authorization release request to Ms***' financial institutionShe has notified Walmart.com that as of February 4, 2016, her funds were released back into her accountWalmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/08/21) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn March 23, 2015, Mr*** purchased a Premium Rome Convertible Futon and he wanted to return itA refund was issued and a freight call tag request was sent to the carrier SEKOSEKO did not process the call tag and therefore the Futon was not picked upThis caused Mr*** to be recharge for the futonWe contacted Mr*** and he advised that he disposed of the futon as it could not sit outside for monthsWe have issued a refund back to Mr***'s original form of payment for the rechargeAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/12) */
*** received a Revdex.com complaint from *** *** regarding his order for HP LabtopWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received ***'s complaint, we reviewed his *** account and order historyOur records indicate *** was refunded on January 2nd for $We reached out to him on email and we have not heard back from himAs such, *** considers this matter closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart issued a RMA for the return, the day after I submitted the complaint

Initial Business Response /* (1000, 10, 2015/12/21) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyOn November 26, 2015, Mr*** placed an order for various itemsWhen an order is placed, an authorization hold for the amount of the order is held on the form of payment usedOnce the items ship, the card is charged for the order and the hold should fall offGenerally, the hold can fall off within 7-days, however, it depends on the financial institutions' policiesWe have tried to contact Mr*** regarding this, but have not heard back from himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L

Initial Business Response /* (1000, 5, 2015/09/25) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn September 2, 2015, Ms*** placed an order for Mainstays Essential True Colors Bath Towel and Better Homes and Gardens Medium Wire Basket with ChalkboardsThe Better Homes and Gardens Medium Wire Basket with Chalkboards were cancelled due to it being backorderedDue to a system issue, there were multiple authorization holds on her card for this orderWe have escalated this over to our engineering team to investigateHowever, on September 14, 2015, our billing team faxed over a removal authorization hold request to Ms***'s financial institution for the additional holds on the orderWe have tried contacting Ms***, but we were unable to reach herFor the inconvenience, we have issued her a $EGift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The holds were released so I am agreeing that the case is closedHowever, I am left with a bitter taste in my mouth and will not make anymore credit card purchases through WalmartThe supervisor purposefully misled me to believe the removal authorization hold request was sent on September and their response indicates this was done on September - which explains why my financial institution told me on September that there was no such communication received from Walmart

Initial Business Response /* (1000, 16, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request to be refunded for the Fisher-Price Brilliant Basics Baby's First Blocks and Nicki Minaj Pink Friday Fragrance Gift Set Plus Bonus Celebrity Photo Filter &
Audio, pc of order#XXXXXXXXXXXXX due to non-receiptWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe have issued replacements for the Fisher-Price Brilliant Basics Baby's First Blocks and Nicki Minaj Pink Friday Fragrance Gift Set Plus Bonus Celebrity Photo Filter & Audio, pc but the orders were not picked up from Walmart Supercenter #*** of ***, **On January 24, we issued $refund for original order#XXXXXXXXXXXXX We have also issued Ms*** $eGift card for all of the inconvenienceWe have attempted to reach Ms***, but have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding issues with his recent Walmart.com orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that the magnet he had ordered should come in a 2-packWe're sorry to hear he only received one magnetWe have sent him a replacement magnet which he should have received on October 14, and we are investigating why only one magnet was shippedWalmart.com considers this matter closedHowever, if either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
On December 30, 2014, we updated Ms***'s account to prevent her from being recharged for her orderTherefore, Ms*** can disregard any recharge affidavits that are emailed to herIn addition, we processed another Seko Call Tag to pick up Ms***'s orderOn this day, we notified Ms*** about these details via email and advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/11) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue

Initial Business Response /* (1000, 5, 2015/12/30) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr*** placed an order for a Samsung UN55JXXXX XX" 1080p 60Hz Class LED Smart HDTV for same day pick up at his local storeWhen the store went to fulfill the order, they noticed the item was damaged and therefore cancelled the orderWe do apologize for the inconvenience this caused Mr***The item is out of stock online at this timeWe do price match Walmart.com items to the store, however it is at the managers discretionWe contacted Mr*** to get details of the store, so we can work with the manager to price match the item, but the information has not been provided to us to assistFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 15, 2015/02/09) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com Rebuttal from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
On February 5, 2015, we spoke with Ms*** at (XXX) XXX-XXXXWe apologized for the inconvenience and assured her that we are making every effort to prevent this issue from occurring again in the futureWe issued Ms*** a refund for her entire orderAs a courtesy, we allowed Ms*** to keep the Mainstays 4-drawer chest and issued her a $egift card to help her with her next purchaseLastly, we arranged to issue Ms*** free expedited shipping on her next orderIn light of this, Walmart.com considers this matter closedHowever, Ms*** more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 11, 2014/10/21) */
Walmart.com received Mr*** ***'s Revdex.com complaint regarding a delay in processing his iPod touch orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that the iPod was backordered, which caused a delay in processingWe reached out to our local store close to Mr***'s address on XX-X-XXXX and placed this product on hold for him to pick upWe were unsuccessful in reaching him by phone, which is why we contacted him via emailThat same day we received a response stating that he cancelled his orderFor the inconvenience we have sent Mr*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They claim it was a $gift card when I saw otherwiseIt was $that I sawIf they really want to add an extra $on to it, or at least give a copy of the Castlevania Lords of Shadow Collection for Xbox 360, that's fine with meThey did not try to call me either, which is a blatant lieI received no phone calls at all from them
Final Business Response /* (4000, 15, 2014/11/13) */
Walmart.com received Mr*** ***'s additional rebuttal arising from her original Revdex.com complaintMr***'s item was on hold at Progressive PkwyThe item was on hold for over a weekMr*** was refunded on 10/9/for $back to his Paypal account and was advised to allow daysWe also emailed him advising that we will send him an Universal Accessory Kit at no charge because the kit was not available at his local store and we would waive the shipping chargesMrPiemeier replied via email on 10/13/that there was no reason to hold this item any longer, he had canceled the item and went to a competitorA $egift card was re-sent to his email on 11/3/In light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
Sharon
Walmart.com
Final Consumer Response /* (2000, 17, 2014/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I personally will consider the matter closed

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her coupon download issues and damages to her printerWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and she advised us that in order to print coupons from Walmart.com she had to download an application from coupons.comShe advised us that once she downloaded this application and printed the coupons, her printer gave her an error messageMs*** advised she even spoke with Microsoft technical support and was advised there was a virus on her computer and that she would need to factory restore her systemMs*** advised that her printer never worked after that, and that she had to purchase a new printerFor the inconvenience we issued a $eGift cardWe also issued a $eGift card to cover the price of the new printer and inkAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I greatly appreciate the genuine respone and more than adequate handling of my concern*** Jexceeded my expectations personally and professionalyThank you

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to a price adjustment requestWe thank you for the opportunity to address Ms
***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe partnered with our local store and assured Ms*** that the Black Friday price for the television she wanted to purchase would be honored as a one-time courtesy*** will purchase the television at her earliest convenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/14) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe have confirmed that *** ***'s order was cancelled on the same day it was placed as it was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience this has caused *** ***That is why we have emailed him a $egift card under order ***, which is the difference between the sale price and our current price online for the TV he ordered*** *** can either apply the egift card towards the same TV or another TV online or at his local Walmart storeOn December 14, 2014, we sent *** *** an email explaining these details and advised him to contact us if he has any follow up questions or concernsIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com I do feel without your help that the results from my complaint may not have been the sameI am satisfied with the results and the decision of Walmart to provide a resolutionI will contact Walmart and thank them for being as generous as they have beenThanks again, good job done by all

Initial Business Response /* (1000, 5, 2015/07/29) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for the shipping charges of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has
taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and we confirmed she placed an intent to cancel on July 27, We have advised and educated Ms*** on the process and advised that the intent is not a 100% guaranteeBecause her items were shipping directly from the manufacturer, once they received the purchase order the order was too far gone in the process to successfully cancelThis is why Ms***'s order did not cancelMs*** advised that she would return the items at her local storeWe have refunded Ms*** $(Rush Shipping fees) as requestedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Final Consumer Response /* (2000, 12, 2015/12/30) */
I would like to cancel my complaintContrary to the email that was sent to me, the scooters were delivered on the scheduled delivery dateSpite the fact that we drove around and ended up purchasing alternative scootersIn result, we
returned the delivered scooters back to walmart

Initial Business Response /* (1000, 10, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order placement issuesWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** advised me that there is no longer an issue, and that she made her purchase elsewhereI was not able to replicate any site issuesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/11) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After reviewing Mr***'s complaint, we confirmed he was issued a refund of $to compensate him for the shipping delay of his orderOn June 11, 2014, we attempted to call Mr*** to discuss his issueWe advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com