Walmart.com

Initial Business Response /* (1000, 5, 2014/09/16) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that the Walmart egift cards from Ms***'s order were redeemed by the recipient she emailed them toUnfortunately, we are unable to issue refunds for egift cards that have been redeemedPer our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com accountLastly, we were unable to identify any reports of the error Ms*** experienced in our systemHowever, as a courtesy, we have issued a refund of $back to Ms***'s original method of payment that was used to purchase her original order XXXXXXXXXXXXXOn September 16, 2014, we attempted to contact Ms*** at (XXX) XXX-XXXX, but she was not availableWe left a message and sent her an email notifying her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is always welcome to contact us if she would like us to address any of her questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am satisfied if a refund is actually going to occur, however it has not appeared on my account
Walmart never contacted me, nor have I received a voicemailAdditionally, I've never received an email from Walmart advising me to contact them for resolutionThe only email I got from Walmart was for a surveyThis is just more lies, from a company that clearly lacks *** service skillsIt's very sad that I had to escalate my complaint to the Revdex.com for resolution, after attempting to resolve it with FIVE Walmart representatives who all could care less about this issue
Last, Walmart admitted this was their mistakeAfter this occurred, I went back to their website and attempted to order separate gift cards, entering different recipients and placing separate ordersWhen you go to checkout, it combines the ordersIt is a mistake with their order/checkout process, not the consumer's mistake
It wasn't my fault that Walmart sent all gift cards to the same person, when the order was placed correctly on my endMaking this the consumer's issue was just beyond abhorrent!
They need to fix this issue on their website so more consumers aren't taken advantage of!
Final Business Response /* (4000, 9, 2014/10/13) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaintAfter receiving Ms***'s rebuttal, we reviewed her account records and historyWe have confirmed that a refund was issued to her on September 22, under PayPal unique transaction ID 4LXXXXXXCEXXXXXXRIn addition, we have mirrored Ms***'s account on our end and were unable to replicate the issue she experiencedWe were able to add multiple egift cards using different recipient names and email address for each one while applying them to one group order
We attempted to contact Ms*** on October 7, and October 13, 2014, but she was not availableWe left Ms*** phone messages along with sending her an email with the above details and provided our contact information so she could contact us directly if she still needed assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 11, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart has NOT resolved this issue on their website*** indicates that he attempted to replicate my issue and could notClearly Walmart doesn't know how to use their own website!
You have to COMPLETE the checkout process, at which time the shopping cart them COMBINES the orderI have cut/pasted the checkout process and confirmation that the orders combine and send to ONE recipient, instead of multiple ones, for verificationI'd be happy to pass *** on for proof that this issue still remains on their website!
Other consumers will become victim of this if it's not resolved
Stop blaming the consumers for Walmart's mistakes! In the meantime, Walmart gets interest free loans while sitting on the consumer's cash refusing to resolve the issue until a third party has to be brought in for resolution!

Initial Business Response /* (1000, 10, 2014/12/09) */
*** received a Revdex.com complaint from *** *** *** regarding not being able to place an order during our Pre Black Friday SaleWe thank you for the opportunity to address *** ***'s concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyThe Pre Black Friday Sale items were available while supplies lastIf an item is shown as "Out of Stock", it is currently unavailable but we are usually ordering morePlease visit the site periodically to see if an item is back in stockUnfortunately, we are unable to estimate when an item will be back in stockIn some cases, we may run out of an item while processing your purchase and this may prevent us from shipping the quantity you requestedAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 15, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** *** in regards to a refund requestWe thank you for the opportunity to address Ms*** *** concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms*** *** complaint, we reviewed her account and order historyMs*** *** returned her mop to the store and due to an error was not refunded at that timeBecause Ms*** *** has such erratic work hours, and was unable to meet or discuss her refund with our Store Team Manager, a refund was processed through Walmart.com as a courtesyAs such, Walmart.com considers this matter closed
Again, we thank Ms*** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Princess at Walmart.com has refunded my money to resolve the issueThanks Walmart

Initial Business Response /* (1000, 5, 2015/12/21) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn October 25, 2015, Mr*** placed an order for a Samsung Video Baby MonitorThis item did not meet Mr***'s needs so he returned it to his local storeWhile in the store Mr*** was not assisted in a timely fashionThis issues has been escalated to the appropriate department for coachingFor his inconvenience Mr*** was issued a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My refund was issued by the store after an hour of discussion***kindly compensated me with a $Walmart gift card for the hours spent on this simple return
Case is OK to be closed
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 10, 2015/07/02) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her account records and purchase historyWe have confirmed that Ms***'s order was picked up by an unauthorized personMs*** claims her account was compromised and the alternate pick up person was changed without her authorizationOn June 26, 2015, our *** care department assisted Ms*** with closing her accountWe can confirm that our system has not been breached or compromisedPer our user terms, Customers are solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their accountMs*** would need to dispute the charge with her credit card providerOn July 2, we attempted to call Ms*** at (XXX) XXX-XXXX and left her a messageWe sent Ms*** an email with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Someone who I have never met was able to access and make changes to my accountHow can I be blamed for not keeping my passwords *** when I did not give this person or anyone else access to my accountAs I stated in my complaint, when I noticed the first change to my account, I immediately changed my password ** well as my email address used to log inI also removed the information of any payment methods that were savedAgain, this person was able to not only access my account again without me giving them my information and make changes to my accountWalmart needs to accept responsibility for their security vulnerabilities on their websiteA quick Google Search of "Walmart.com account hacked" shows thousands of customers' complaints about the exact same problems occurring that I am complaining aboutAnd each time, Walmart ignored themThese complaints go back as far as It is ridiculous that they blame the *** when this is an ongoing issueI will be filing a civil suit against this company
Final Business Response /* (4000, 14, 2015/07/15) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms***'s rebuttal arising from her original Revdex.com complaintWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
As we stated in our previous response, we have confirmed that our system has not been breached or compromisedPer our user terms, Customers are solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their accountTherefore, we recommend that Ms*** dispute the charge with her credit card provider or file a claim with her police departmentAs we already informed Ms***, she is more than welcome to have her credit card provider and police department contact us if they need us to verify information pertaining to her orderIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 16, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please close this complaintI will be filing a civil claim

Initial Business Response /* (1000, 5, 2015/12/21) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to a pricing issueWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn November 27, 2015, Ms*** placed an order for Dying Light for PSfor same day pick up at her local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this causedWe advised Ms*** to place a new order, and we would adjust the order to reflect her original order sale priceMs*** placed an order and this new order was adjustedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we immediately took corrective action to rectify his issueWe researched his account and confirmed his Straight Talk activation code was emailed to him againWe attempted to reach out to him at (XXX) XXX-XXXX on February 26, 2014, but the number was disconnectedWe sent him an email under incident XXXXXX-XXXXXX and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter resolvedHowever, Mr*** is always welcome to contact us if he has any follow questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I finally did get the card codes per emailIt arrived circa days lateThe order was placed, approved, and paid for through GE Credit; I then confirmed that payment had been received by Walmart and processedStill there was a day time frame between payment and delivery, and this on an electronic delivery methodI am just dissatisfied by the answer that I kept getting, that it was being held up in the financing departmentThis makes no sense to me since it had been paid for and processedI was told one time that they are behind in the financing department and will get to it eventuallyThat does not help me out any that they will "get to it eventually", when my one phone is to be disconnected and I am relying on Walmart to follow through with an order to activate my new phoneThe situation has been rectified, and the phone number that they tried to call me on was the phone that was cancelledI also left my home number in one of my phone calls to customer service, no call came to that number from Walmart thoughThank you Revdex.com for looking into this matter for meThere has to be a watchdog out there like the Revdex.com or these big corporations would run even more rampant in thinking that they can get the payments for an order and not follow through with the delivery

Initial Business Response /* (1000, 10, 2015/01/27) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for Men's jacketWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe would like to apologize for the delay in Mr***'s orderOur records indicate Mr***'s order was delivery January 27thWe have issued a $eGift Card for the inconvenience this caused himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)Good Afternoon:
I am emailing you today to let you know that there has been a resolution on case #XXXXXXXXI have not been able to call in to advise of this because of my work schedule but I seen that there was an email address and if you cannot take care of this for me can you please forward it on to someone that can remove this case since there is a resolution from the companyIf you have any questions, please feel free to send me an email any time
Thanks,
*** E***
***

Initial Business Response /* (1000, 10, 2015/07/22) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn June, 26, 2015, Mr*** placed an order for a Tribeca Living Thread Count Egyptian Cotton Deep Pocket Sheet Set or Pillowcase Separates Pillowcase SetThis was processed and shipped by our marketplace vendor, OverstockPer the tracking, it shows it was shipped out on June 29, Mr*** paid for expedited shipping which should have a delivery time of 2-days, however, on July 1, UPS incorrectly sorted the package at the facility which caused at least one business day delayThe item was delivered on July 2, For the inconvenience, we have issued a refund for the shipping and tax in the amount of $and an additional refund of $has been credit back from the Marketplace vendor directlyAs such, Walmart considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Rude service at the return desk they used foul languages toward us they teased us when we went to return a faulty item

Initial Business Response /* (1000, 10, 2014/07/15) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her late to arrive Drive Medical CS20DDA-ELR Chrome Sport Wheelchair with Various Arm Styles and Front Rigging Options Chrome, Black and Chrome,20"We thank
you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyBecause Ms***'s paid $for rush shipping, she was refunded shipping on July 3, Ms*** received her order late, on July 7, For *** satisfaction and the inconvenience, we have refunded Ms*** an additional $As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They called me and offered me a $credit of my original purchase for the inconvenienceI was able to voice my concerns about the overnight shipping option and let her know that a July delivery was promised at every step of the transaction and July was when it was actually deliveredI hope that Walmart will change that option if they are unable to actually deliver!

Initial Business Response /* (1000, 10, 2014/11/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for two Visa gift cardsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** did not receive activation codes pins as we did not have a correct email address on fileWe want to apologize for the trouble she had when she contacted *** serviceWe have escalated her issues to the proper department for reviewA refund has been issued in full to Mr***'s original payment methodThe return should process within three to five business daysAgain, we apologize for the trouble Mr*** experienced with usIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/11) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the DaVinci Sleigh Multi-Position Lock Glider and Ottoman, Beige with Espresso Base that she wanted cancelledWe thank you for the opportunity to address Ms
***’s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***’s complaint, we reviewed her Walmart.com account and order historyWe do apologize that the cancellation only processed through on the distributors side and not oursWe contacted our fulfillment team to put the order status to cancelled, so a refund could be processedOur fulfillment team was able to cancel the order on Wal-Mart’s side and therefore a refund for $was credited back to the gift card that was usedThis incident was escalated for review and any coaching opportunities will be addressedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/14) */
Walmart.com received a Revdex.com complaint from *** *** regarding his accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that on August 1, 2015, an order was placed on Mr***'s accountAn order confirmation was sent to the email address on fileOn August 5, 2015, Mr*** notified us of the unauthorized charge and his account was closed at that timeAll of the items that were ordered were shipped and delivered before we were notified of the chargeAs such, Mr*** will need to dispute the charge with his Financial InstitutionWe have tried contacting Mr***, but have not heard back from himAs such, Walmart.com considers this matter closed
If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An absolute lie on the part of Wal-MartI know exactly when that package was ordered, shipped, and deliveredand I have proof of all threeLet's see their proofEvery word in their answer was a lieSimply the worst run company of all timeI wouldn't do any more business with these clowns if my life depended on itThe truth is that Wal-Mart doesn't care if your identity gets stolen and people buy things with stolen accounts and credit cards, as long as they get their money that is all they are concerned withIf the Revdex.com wants my proof of when Walmart sent out this package or when it was delivered I will be glad to provide proofI want to expose these clowns for the corrupt liars they are
Final Business Response /* (4000, 12, 2015/09/02) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe have contacted Mr*** to apologize for the incorrect information that was given previouslyOur records show that the order was placed on August 5, and Mr*** did contact us that same day regarding the unauthorized chargedIntent to cancel was placed that day, however, we can't guarantee that the order will be cancelled as we try to fulfill orders as quickly as possible and the request may not reach the fulfillment center in time to successfully cancelThe process for identity theft/unauthorized charge claims would be to dispute the chargesIn this case, the financial institution can do their part in protecting Mr***'s information and issuing a new card as needed as well as keep an eye out on any other charges that are made with that same cardFrom there, the financial institution can research the dispute and refund if applicableOn our end, we have closed his account for any future useWe have also provided Mr*** the identity theft report form if he wishes to get more details on the chargeAgain, we do apologize for this and the incorrect information that was givenIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** L
Walmart.com
Final Consumer Response /* (4200, 14, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My Bank shouldn't have to refund me when it was obviously Walmart.com that should have refunded meIf you have an account at Walmart.com I would close it now because your identity is at riskWalmart just assumed that since they had closed my account, I wouldn't have proof they were liarsThey were wrong again, simply the worst company of all timePlease do yourself a favor and shop elsewhere

Initial Business Response /* (1000, 5, 2015/03/16) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for the T-Mobile $Prepaid Mobile Internet On-Demand Pass *** Delivery) of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr
***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe researched and Mr*** has been refunded $back to his PayPal accountFor the inconvenience we have also issued Mr*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Initial Consumer Rebuttal /* (2000, 8, 2015/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was provided and issue was resolved

Initial Business Response /* (1000, 10, 2014/07/31) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his issue with an order he placed through a marketplaceWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** was not happy with the quality of the electronic safes he receivedHe was told he would have to ship the items back at his cost and be charged a 20% restocking fee if he returned the itemsWe apologized to Mr*** and a s a one-time courtesy we sent Mr*** an eGift Card for $As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/10) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Initial Consumer Rebuttal /* (2000, 12,
2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
YesI want egift card because I waste my time on dealing with terrible walmart system
My address is
*** ***
XXXXX *** *** ***
*** *** ca XXXXX
My email address is
***@hotmail.com
Consumer Response /* (2540, 17, 2014/10/15) */
They don't contact me for compensation as they promised
Business Response /* (2600, 19, 2014/10/27) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaintAfter receiving Ms***'s rebuttal, we reviewed her account records and historyOn October 15, 2014, we notified Ms*** about the $egift card we have sent to her email address under order XXXXXXXXXXXXXWe advised Ms*** to contact us if she still needed assistanceWe have not heard back from herOn October 27, 2014, we attempted to contact Ms*** directly over the phone at XXX XXX-XXXX to see if she still needed assistance, but she was not availableWe left her a detailed message and sent her an email to contact us if she still needed assistanceMs*** has not contacted us backIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request to be refunded for the VIZIO E700i-B70" 1080p 120Hz LED Smart HDTV of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe escalated Ms***'s issue to Walmart Supercenter *** of *** *** The Store Manager, Shannon has contacted Ms.*** and will care for her issue at the storeAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a few weeks of investigating and deliberation, Walmart management made good on their error and refunded me in full in which I felt satisfied enough to re purchase another tv with walmart and I purchased an additional warranty

Initial Business Response /* (1000, 10, 2014/07/22) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a refund for an order that was processed incorrectlyWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe reached out to our Billing Department and they advised us they are aware of the situation and Ms*** should be receiving her refund early next weekIf Ms*** does not receive her refund we would like her to call us at the number belowIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/08/05) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his merchandise and refund requestWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with her feedback
and comments
After we received Mr***'s complaint, we reviewed her Walmart.com account and order historyMr*** ordered the Lansinoh - Breast Milk Storage Bags 100ct, BPA-Free on July 24, and received the ready for pick up email on July 28, when the order arrivedWhen Mr*** went to the store to pick up the store was not able to locate the order and processed a refundWe have partnered with the store's management team of Walmart Supercenter of ***, ** for resolutionThe Store Manager researched and located the itemMr***'s order did not get placed in the Site to Store room for binning and was located in one of the backrooms of the storeThis has been shipped Mr***'s home addressMr*** has been refunded for the item and the item has been shipped to him as requestedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks for your service