Walmart.com

Initial Business Response /* (1000, 15, 2014/10/07) */
Walmart.com received a Revdex.com complaint from *** *** regarding a $Visa Gift Card she purchased on September 29, We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***' complaint, we reached out to her to discussMs*** confirmed that she received her $gift card and validated that she was able to use the gift card as wellFor the inconvenience, we sent Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/22) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms*** tried to pick up her Pick Up Today order using a non U.SpassportPer our Pick Up terms, only a valid government-issued photo ID can be usedOn April 21, 2015, we attempted to reach Ms*** at (XXX) XXX-XXXX and left her a messageWe sent Ms*** an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2014/11/19) */
RE: *** *** /Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address ***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing *** ***'s complaint, we reviewed her account records and historyWe contacted the manufacturer and arranged to send *** *** an additional shelf that she can insert into her cartIn addition, we have notified our engineers about the incorrect listing and expect it to be corrected within hoursOn November 19, 2014, we sent *** *** an email explaining these details and advised her to contact us if she still needed assistanceIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 13, 2014/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was originally told the shelf could not be purchased nor ordered from Walmart nor the manufacturer
I find it interesting Walmart considers the case closed? isn't it up to Revdex.com to decide? and also myself?
In addition, your email to me personally suggested that a gift card for $would be included but I do not see that mentioned here
I had also explained I do not nor did I ever have the cart, it was sent out of state, I ordered it for someone else and they were upset at it not having the third shelfI am just the go betweenI had requested it be sent directly to them not me
Final Business Response /* (4000, 16, 2014/11/27) */
RE: *** ***/Revdex.com Case
*** received *** ***'s rebuttal arising from her original Revdex.com complaint***'s order was shipped to the address she requested for *** under UPS tracking ***In addition, we issued *** *** a courtesy gift card on November 19, under order ***We communicated this information with *** *** via email and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart considers this case closedHowever, *** *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 6, 2014/12/03) */
*** received a Revdex.com complaint from *** *** *** regarding his issues receiving a PINWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order historyOur records indicate *** *** accessed his email regarding the PINHe will need to dispute the charges with his financial providerAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 8, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not see how this is an issue with me and my bankI purchased this item from WalmartWalmart is the company that has deactivated the PIN
Yes I accessed my email to look at the PIN, but it was never usedI have emails confirming that the PIN had been deactivated because there was an attempt to return it
This is a case of theftWalmart has taken my moneyGiven me the goodsTook it back before I was able to use itAnd did not refund me the money
Final Business Response /* (4000, 10, 2014/12/17) */
*** ***,
As a one time courtesty we have refunded you in fullYour refund will process back to the original payment method
Regards,
***
***
Final Consumer Response /* (2000, 12, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/10/30) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn September 9, 2015, Mr*** placed an order for a Refurbished Samsung 60" TV to have it shipped to his local storeThe item was damaged, so a replacement was issuedThe system found that the TV is out of stock and therefore the order was backordered on October 13, Once the item is backordered, the system will cancel the order if we do not get inventory within daysThis order did in fact cancel and a refund was processed for the order back to Mr***'s original form of paymentWe have escalated all coaching opportunities to the appropriate team to review and addressWe do apologize for any inconvenience this has caused Mr***For the inconvenience, we have issued a $EGift CardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the attention to my complaint as this simply took far too long to resolveI will accept the EGift Card and we will move on from this drawn out ordealThank you

Initial Business Response /* (1000, 5, 2014/11/29) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s order was delayedOn November 29, 2014, we sent him an email apologizing for the inconvenience and assured him that his concerns with the service he received from our customer care group were heardAs a courtesy for the inconvenience, we issued Mr*** a $egift card under order XXXXXXX-XXXXXXWe provided our contact information so Mr*** could contact us back if he still needs assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart was, eventually, generous in their attempt to make things rightThey state they will address my concerns about *** service and I HOPE they mean itThe "standard" replies, that had nothing to do with my complaint, were an insult and the fact that they were written like a first year immigrant composed them is even MORE insultingIn my particular case, they made a nice effort to make me feel better, I just hope they really DO address the *** service responses to actually help people

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 15, Ms*** contacted our service center with questions regarding an ad she saw onlineThe ad offered special financing for an in-store purchaseHowever, the item Ms*** was looking to purchase was not available in the storeMs*** subsequently purchased the PlayStation Star Wars: Battlefront Limited Edition Bundle and requested that we add the special financing to her purchaseUnfortunately this special financing could not be applied to the online purchase, per the TermsWe apologize for any misunderstandingMs*** was offered a $eGift card for her inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** *** concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received *** *** complaint, we reviewed his account records and purchase historyWe have confirmed that *** *** order was original order was delivered to his address on December 19, 2014, but he did not receive his packageOn this day, we issued a replacement for his order under order ***The expected delivery date for the replacement order is December 23, In addition, we issued *** *** a courtesy $egift card under order ***to help him with his next purchaseWe advised *** *** to contact us if he still needed assistanceIn light of this, *** considers this case closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received delivery of the replacement on December 26, Although it arrived a little late I believe that the Holiday Mail slowed the delivery of this packageSo I am ok with this

Initial Business Response /* (1000, 6, 2015/04/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her defective Magic Chef MCSTCW21WCubTopload Compact WasherWe thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe partnered with our warranty service Asurion for resolutionAsurion will be refunding Ms*** via checkMs*** can expect to receive the check within 7-business daysAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for your help in solving the problemwalmart sent me the check and by this I closed my case

Experience was an absolute nightmareIt took three weeks to get products that should have taken 3-business daysI took up so much time calling customer service only to be hung up on multiple times and given a nasty attitudeI paid for an Xbox bundle that was supposed to come with a gift card and DVDI only received the XboxI had to call and basically beg to get the other items I paid forI can only imagine how many people they get over on who don't care to take the extra steps to get the things they paid forVery dishonest company and terrible customer serviceI would never do business with them again

Initial Business Response /* (1000, 10, 2014/12/21) */
RE: *** ***/*** Case
*** received a *** complaint from *** ***We thank you for the opportunity to address ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After reviewing ***'s complaint, we reviewed his *** account and order historyTo protect our customers, each order must go through a verification processOur records indicate that ***'s account did not pass payment verificationAs a result, his orders were being canceledHowever, we have notified our billing group to make some changes to help his account place ordersOn December 21, 2014, we sent *** an email explaining these details and advised him to contact us if he still needs assistanceIn light of this, *** considers this case closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 12, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just tried to buy an Egift card for my granddaughter today and look what happened(I am using the same computer and credit card as they suggested) IT WAS CANCELED
***'s Account Information
Orders in Last Days
Purchase Date: Tue, Dec
***
See details for this order: ***-***
Item
Order Status & Delivery Date
Disney Frozen Olaf Walmart eGift Card
Canceled
Your order has been canceled by Wal-Mart as of Tue, Dec
See details, or Contact Customer Service
Final Business Response /* (4000, 15, 2015/01/05) */
RE: *** ***/*** Case
*** received a *** complaint from ** *** ***We thank you for the opportunity to address ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After reviewing ***'s complaint, we reviewed his *** account and order historyTo protect our customers, each order must go through a verification processOur records indicate that ***'s account did not pass payment verificationAs a result, his orders were being canceledHowever, we have notified our billing group to make some changes to help his account place ordersOn January 5, 2015, we sent *** an email explaining these details and advised him to contact us if he still needs assistanceIn light of this, *** considers this case closedHowever, we will continue to work with our billing group to help ***'s account place orders if he is still having issues
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Final Consumer Response /* (2000, 17, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After almost a month, attempts, response's to their "auto response reason why it wouldn't work" I bugged them enough so that my trouble GIVING them money was handed off to a person with the power to pull the right strings and get it fixed
I understand fraud control, I know 1,000's of hackers and crooks are trying to defraud and exploit the system but a customer in good standing shouldn't have to go thru such pain and time wasting effort just to spend money with a store
The *** was the only method that got there attention
It still took all this time to reach the person who would look at what was going on
Even after it was fixed I still wanted to let them know I was just ignored for so long something in there handling of matters was broken
I was told they would take up the mishandling of complaints and was given a token amount for my troubles
So if you have the time (this worked out to about $an hour LOL) and have a legit problem use the *** and keep after whoever has dumped on you!
Thank you Walmart and the ***

Initial Business Response /* (1000, 10, 2014/12/22) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for Dixie Plastic Cups, ctWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe recently experienced on our website due to a technical error, some items showing incorrect pricingOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorWe issued Ms*** a full refund on her orderIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart entered a legally binding contract when selling the advertised item of Dixie CupsI bought them, Walmart took my payment and then sent out partial of the orderAt no time was I notified that there was a mistake and they did not ask me if I wanted the count instead of the count that they advertisedAs of 1/4/2015, I have not received a refund nor do I want a refundI want the rest of my order as pursuant to Florida State law
Final Business Response /* (4000, 14, 2015/01/19) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe apologized to Ms*** for the inconvenience this caused herMs*** was issued a full refund and we also issued her a $eGift Card for the inconvenienceIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/25) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his account records and purchase historyWe confirmed that the fulfillment center experienced a delay in getting Mr***'s order to the carrierWe want to assure Mr*** that we are making every effort to prevent this from happening again in the futureIn addition, as a courtesy, we issued Mr*** a $refund back to his original method of paymentOn June 23, 2015, we attempted to call Mr*** at (XXX) XXX-XXXX and left him a messageWe sent Mr*** an email explaining these details and advised him to contact us if he still needs assistanceWe have not heard back from himIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/12) */
Walmart.com received a Revdex.com complaint from *** *** regarding his order for a Wireless Speaker and Phone with BluetoothWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyMr*** advised us of the issues he experienced in the store when he tried to return his itemWe apologized for the inconvenience and troublesWe advised Mr*** of the instructions to place a return onlineAlso, we will be escalating Mr***'s concerns to the proper department for reviewWe issued Mr*** a $eGift Card for his troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/15) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the bill and charges for the TENS To Go Back Pain Relief System of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and
appreciate the time he has taken to provide us with his feedback and comments
After we received Mr.***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and we advised that when our system attempted to bill him $our system failed to properly process the transactionMr***'s requested resolution is to be removed from collections/recoveryWe have removed Mr***'s account from collections/recoveryWe will not attempt to bill Mr*** for this orderWe have made several attempts to reach Mr*** and we have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/23) */
From: *** *** (mailto:***@yahoo.com)
Sent: Tuesday, September 22, XXXX XX:XX AM
To: *** ***
Subject: Revdex.com Complaint Case# XXXXXXXX
Revdex.com Complaint Case# XXXXXXXX
The resolve was ok with me , thank you

Initial Business Response /* (1000, 5, 2014/09/08) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe confirmed that her order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks surrounding stores within a mile radius for the inventoryIf the item cannot be located, the order is cancelledIf the item is available in one of our warehouses, a new order is generated for Site to Store deliveryWhen this happens, we send the customer an email notifying them of the changes and provide the new delivery dateUnfortunately, the item Ms*** ordered became out of stock and a new order was generatedWe have confirmed that Ms*** picked up her new order on August 26, As a courtesy, we have arranged to issue her a $egift card to compensate her for the inconvenience
On September 8, 2014, we attempted to call Ms*** at (XXX) XXX-XXXX, but she was not availableWe emailed her explaining the above details and advised her to contact us so we could formally apologize and issue her a courtesy egift cardAt this time, we have not heard back from herHowever, we will continue to work with her should she contact us backIn light of this, walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/18) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the order for the Pro-Form ZN TreadmillWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted our fulfillment center and they have researched this delivery and have confirmed that the item was lost in transitWe have contacted Ms*** via email and advised that we have issued a full refund for her order in the amount of $As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund receivedThank you for your assistance in this matter

Initial Business Response /* (1000, 7, 2015/05/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding an issue placing an orderWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe reached out to our Billing team and they placed his account in a positive statusMr*** should be able to place successful orders going forwardWe sent Mr*** an email with this information and have not heard back from himIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Its been solved between them and I.
*** ***
0pt">***

Initial Business Response /* (1000, 15, 2014/10/23) */
Walmart.com received a Revdex.com complaint from KC *** regarding a double billingWe thank you for the opportunity to address Mr***'s concerns and appreciate the time she he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe want to apologize for the experience Mr*** had with the storeWe tried reaching out to Mr*** at the number we have on file and the number is disconnectedWe emailed him on October 21st and have not heard back from himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded to email w/ correct telephone #Perhaps they mis-dialedI have also called the telephone # listed in the body of email and left VM w/no response
K ***
Final Business Response /* (4000, 20, 2014/11/04) */
We spoke with Ms*** and the case is closed