Walmart.com

Initial Business Response /* (1000, 10, 2014/04/10) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund checkWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After reviewing Ms***'s account records, we have confirmed that our finance group issued her another refund check on March 30, This check was scheduled to be delivered to her within seven business daysOn April 10, 2014, we attempted to call her at (XXX) XXX-XXXX, but she was not availableWe left a message on her answering machine and advised her to contact us if she still needed assistanceIn addition, we sent her an email with our direct number so she could call us if she had any follow up questions or concernsUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his account records and order historyWe have confirmed the product listing for the waterbed heater he purchased clearly did not indicate it was digital controlledMr***'s concerns were heard and we are making every effort into improving our services to prevent Mr*** from being inconvenienced in the futureAs a courtesy for his inconvenience, we have issued him a $egift card under order XXXXXXX-XXXXXXHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For the third and Final time to walmart...I picked up phone and spoke with YOUR phone rep BEFORE I placed my order BECAUSE I DID want to make sure it was DIGITAL and was told by Your phone Rep that the BLUE SQARE area on control unit DID display digital so THEREFORE I PLACED My order...so STOP trying to make the *** look WRONG when in Fact the *** went out of my way to make sure I ordered the correct one by CALLING before I PLACED My Order!!! and when You Call walm ard.com EACH and EVERY Time You are PLACED on HOLD for to Minutes WAIT Time and I Still HELD ON to talk with REPs!!! I DID ALL I was SUPPOPSE to Do to Make sure I Ordered the CORRECT part!!! This BLAME goes SQUARELY on YOU and YOUR Walmart REPS!!!!!! NOT ME!!!
Final Business Response /* (4000, 15, 2015/01/05) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr*** ***'s arising from his original Revdex.com complaintPlease be assured that Mr***'s concerns regarding the service he received from our *** care department will be forwarded to the appropriate management groups where corrective action will be takenDue to our privacy policy we are unable to share any details regarding the course of action we will make towards the *** care departmentHowever, we are making every effort to prevent issues such as Mr***'s issue from occurring in the future
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 17, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He Never RESOLVED any Issue what so ever??? I had to drive to two DIFFERENT walmarts and waisted Two Different Trips to return ONE Item and Me driving a DIESEL Truck at MPG and per gallon on fuel His gift certicicate berely paid for my FUEL on BOTH round Trip returnstrip One was miles Round trip and trip Two was miles round trip..The actual problem is walmart NEVER has SAME EXACT policy at ALL the Walmart stores..Otherwise it would have only took ONE trip to return ONE item instead of Two trips to two DIFFERENT stores

Initial Business Response /* (1000, 5, 2014/12/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the advertisement times of our Black Friday SaleWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWith the information provided we were not able to locate an account using email address of ***@gmail.comWe have attempted to reach Ms*** on several occasions and have not been successfulAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I responded to all their auto generated emails and never got a response backAdditionally, it was obvious noone bad even read my complaintAlso, I am a male
Final Business Response /* (4000, 10, 2014/12/26) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintMr***'s original complaint was regarding the Thanksgiving Day Sale for the PSbundle with gamesThis was not a scam, units were soldWe advised Mr*** that all items on Walmart.com are subject to availability and items are available while supplies lastThis item was sold out when Mr*** attempted to place an orderFurther information can be found at http://help.walmart.com/app/answers/detail/a_id/Walmart.com considers this matter closedHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 12, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint was that there was not enough information provided to take advantage if tge saleNot in a single place of your shady marketing was a date or time mentioned

Initial Business Response /* (1000, 12, 2015/01/13) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for Eastpoint Sports 87" Brighton Billiard Pool TableWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate Ms*** was refunded $on December 27th and $on January 9thWe tried reaching out to Ms*** at the number on file and could not reach herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 18, 2015/05/01) */
Walmart.com received a Revdex.com complaint from *** *** regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***' complaint, we reviewed her Walmart.com account and order historyWhen we spoke to Ms*** she advised us she decided to keep the bed and did not want a replacement or a refundWe apologized to her for the inconvenience this caused her and issued her a $Gift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
*** ***
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/29) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 20, 2015, Ms*** placed an order for a Armitron Ladies' Two-Tone Crystal Dress WatchOur records show that there was an intent to cancel placed on the orderDue to a system issue, the order was stuck in intent to cancelWe have escalated this over to our engineering team and they have forced the cancellationA refund for the order was processedA refund of $was credited back to the gift card on fileFor the inconvenience, we have issued $additional on the same gift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has taken care of the issueThey refunded my order and they compensated for the trouble I've had to go throughI am completely satisfied

Initial Business Response /* (1000, 5, 2014/10/13) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address MsThopmson's concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we have confirmed the price listed for the Surface Pro she referred to was updated from $to $on September 27, and fully updated on our web site at midnight on September 28, The price had previously been $349.00, but this was before the date Ms*** mentioned the Suface Pro was listed at the lower pricePlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)However, we have made an arrangement to discount this item for Ms*** should she send us a screen shot displaying the item and price of $in her cart from September 29, On October 13, 2014, we attempted to reach Ms*** under incident XXXXXX-XXXXXXWe sent her a detailed email explaining these details and advised her to contact us so we could assist herUnfortunately, we have not heard back from herAs such, Walmart.com considers this matter closedHowever, we will continue to assist Ms*** should she contact us back
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've not received any such offer from Walmart.com
However I do not have the need for this item anymore so not sure what would be a good resolution to this matter anyway
Thanks for your time Revdex.com
Final Business Response /* (4000, 9, 2014/10/29) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaintAfter reviewing Ms***'s complaint we reviewed her account recordsWe have confirmed that our offer was successfully sent to Ms*** on October 13, under incident number XXXXXX-XXXXXXOn October 29, 2014, we spoke with Ms*** directly at (XXX) XXX-XXXXMs*** confirmed she received our email that did not contain any text in the message bodyWe offered to sell Ms*** the same or comparable tablet at a discounted priceMs*** advised she was no longer interested in the tablet no longer needed assistanceAs such, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 11, 2014/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/12) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyA refund was issued to Ms*** on January 27, for the full amount owedHowever, due to a system issue, only part of the amount of was postedWe have refunded the remaining amount and addressed the error to prevent issues going forwardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (4000, 22, 2015/01/30) */
RE: *** *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** *** *** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has
taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms*** returned her marketplace order at our Walmart Returns center instead of returning it back to ShopletUnfortunately, our returns center was unable to locate Ms*** blu ray playersAs a courtesy for the inconvenience, we have arranged to issue Ms*** a courtesy gift card for the amount of her marketplace orderOn January 29, 2015, Ms*** accepted our offer to issue her a courtesy egift card for the amount of her marketplace orderWe sent her the egift cards under order XXXXXXX-XXXXXXIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (3000, 20, 2015/01/15) */
They sent me some e-mail making it look like this matter was being investigated however they are the ones that should be because they claim they sent me DVD players when they sent me just one and it was the wrong model and sent right back to themThey even confirmed receipt of the item backThey are liars and should be dealt with for treating customers they way they do, this is beyond absurdIt is over a year ago now and I still do not have my money back for this transaction it's complete ***I want my money back

Initial Business Response /* (1000, 10, 2015/01/21) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refunded Fisher-Price Power Wheels Disney Frozen Jeep Wrangler 12-Volt Battery-Powered Riof order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms
***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe escalated her issue and complaint to Walmart Store#of Bowie, MDStore Manager *** has contacted back and advised that she has the Fisher-Price Power Wheels Disney Frozen Jeep Wrangler 12-Volt Battery-Powered Riand will make sure Ms*** will be taken care of when she comes to pick up the itemStore Manager *** has also advised that she has attempted to reach Ms*** on January 21, and has left a message requesting a callbackAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/02) */
*** received a Revdex.com complaint from *** *** regarding his replacement request for the damaged/defective Ematic 7" HD Quad-Core 8GB Kid Safe Tablet HD Quad-Core 8GB Kid Safe Tablet; Color: Purple was out of stock, we have refunded *** $for the item above and the Year Drop, Spill and Cracked Screen Replacement Plan for Tablets and iPads $- $As such, *** considers this matter closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2015/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund includes the price paid for both the tablet and the protection plan, which is reasonable since *** refuses to replace the tablet

Initial Business Response /* (1000, 10, 2014/09/05) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms***'s order was delivered to her old shipping address she no longer lived atHowever, as a courtesy, we have issued for the full amount of her entire order back to her original method of paymentOn September 5, 2014, we spoke with Ms*** directly over the phoneWe apologized for the inconvenience she experienced and informed her of the refund we have issued back to her credit cardIn addition, we assured her that her concerns were forwarded to the appropriate management groups to help improve our customer care qualityDuring our conversation, we confirmed she no longer needed assistanceHowever, we provided our direct number so she could contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/23) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his shipping refund request for Marketplace order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken
to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe escalated Mr***'s issue to our Marketplace Vendor, Tiger Direct for resolution as requestedOn April 22, we received information that a $refund has been issued back to Mr***'s original method of paymentWe have made several attempts to reach Mr*** and have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2015/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the complaint was not for a shipping refundthis statement, in my opinion is a walmart lie to cover up the fact I received a different product than the one that was being advertized on walmart.comTiger Direct told me that the refund had to come from walmart.comTiger Direct told me weeks ago that they gave back the money to walmart.com and only walmart.com can put the money back on my credit card
the walmart service team sent me an email showing a refund for boxes @ $for a total of $the refund is now complete, took weeks
I consider this matter closed

Initial Business Response /* (1000, 5, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his Walmart.com accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that Mr***'s Walmart.com account has been closed due to his returns historyAs such, all future orders would be canceledWe were able to transfer all of Mr***'s saved gift cards from his on line account to a physical gift card for use in his local store
As such, Walmart.com considers this matter closed
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They couldn't figure out what the technical issue was and I kept asking, so they just treated me as a problem *** and told me that I had too many returned items and to not order anymore
Final Business Response /* (4000, 9, 2016/02/12) */
Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintAs we advised in our previous response, Mr***'s Walmart.com account has been closed due to his excessive return's historyAs such, all of his future Walmart.com orders will be canceledMr*** is welcome to use the gift cards he received at his local Walmart storeWalmart.com considers this matter closed
Sincerely,
*** B
Walmart.com
Final Consumer Response /* (4200, 11, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These excessive returns were because transactions were getting stuck and not be charged to my VisaSo, I had to return entire orders, printing out 10-labels as they would not allow a bulk returnThat way the order would cost zero and the stuck Visa transaction would re-set itselfThis went on for a year before the current Walmart Exec came aboardIt was just a technical issue that they resolved by closing my accountI filed Revdex.com complaints on this and they should be readily available as the contact folks & addresses are the same

Initial Business Response /* (1000, 15, 2016/01/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 12, 2015, Mr*** placed several orders for Apple iPadsHe received the majority of his orders however did not arriveMr*** contacted the carrier who advised him the orders had been delivered to the incorrect address
Once we were made aware of this issue we took immediately action, we partnered with our carrier and launched an investigation into the missing unitsIn conclusion we were able to confirm that the items were miss-deliveredMr*** was issued a refunded for each of the missing iPadsWe are very sorry for any inconvenience that this has causedWalmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks a lot for the helpRefunds were processed in the system but I haven't received any of the refund checks yetStill waiting

Initial Business Response /* (1000, 17, 2014/12/01) */
RE: *** *** /Revdex.com Case
Walmart.com received Mr*** ***'s rebuttal arising from his original Revdex.com complaintWe confirmed the banner Mr*** referred to was listed incorrectly online as double credit instead of 50% extra credit
The listing was quickly corrected and customers who want the double credit can contact CExchange.com at (XXX) XXX-XXXX or ***@CExchange.comAs a courtesy for the inconvenience, we have issued Mr*** a courtesy $egift card under order XXXXXXX-XXXXXXOn December 1, 2014, we attempted to call Mr*** at (XXX) XXX-XXXX, but he was availableWe left him a message and sent him an email explaining these details and provided our contact information so he could contact us if he still needs assistanceIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 20, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe the response to be fairHowever, when contacting CExchange in regards to my trade in, they had no idea about the double trade in and denied my trade inI attempted to contact Mr *** M via email and phone on 11/and have not received a response
I would like the trade in to be reinstated as offered
Final Business Response /* (4000, 27, 2015/01/02) */
RE: *** *** /Revdex.com Case
Walmart.com received Mr***'s rebuttal arising from his original Revdex.com complaintWe spoke with Cexchange again on January 2, to verify Mr***'s order XXXXXXXXXXXXX and confirmed it was denied after he created an order for four games and did not provide a proof of purchaseCexchange advised that Mr*** contact them directly if he had any further questions or concerns regarding the promotion and order number he is referring toOn Januaray 2, 2015, we attempted to call MrHuyn at (XXX) XXX-XXXX, but he was not availableWe sent Mr*** an email explaining these detailsIn light of this, walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 29, 2015/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand why walmart insists that I contact their 3rd party contractor to resolve my complaintmy issue is solely with walmart.comThey continuously state they consider the issue closed when it clearly is not, nor has any of the talking points been addressed
The amount is to be $per game, see attach to this complaintThe total amount on a giftcard is to be sent to my email or posts address should be
Walmart ***@spamgourmet.com
Walmart ***
*** *** ***
*** ** XXXXX
How to send walmart.con my games whether via shipping label or providing a store for me to go turn in the games personally
None of those points have been resolvedPlease advise

Initial Business Response /* (1000, 12, 2015/01/04) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that her order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere elseWe do this to try to get the *** their order as quickly as possibleDuring this process, the *** will get an email asking them to choose to get their order Ship To Store at the same store within 3-days, get their order today at a nearby store within miles, or cancel their orderIf the *** doesn't make a choice within hours, the system defaults to store pick up at a nearby store
Unfortunately, the item Ms*** ordered became out of stockCustomers can wait days from the time the order is delivered for the pickup to expire to receive a refund or they can simply contact their local store to file a remorse to receive their refundAs a courtesy, we will honor to price match what she paid for her original order if she places a new order for the same tablet when it is back in stockOn January 4, 2015, we sent Ms*** a follow up email explaining these details and advised her to contact us when a new order is placed for the same tabletIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/16) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXX-XXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his account and order historyWe have confirmed that an arrangement has been made to return his order at his local Walmart store on March 5, On March 12, 2014, we attempted to call him at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but he was not availableWe also sent him an email under incident XXXXXX-XXXXXX and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter resolvedHowever, Mr*** is always welcome to contact us if he has any follow questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe apologized to Ms*** for the trouble she experience with her orderWe have escalated her issues with *** Service to the proper department to be reviewedWe issued Ms*** a $eGift Card for her to replace her order as it was lost in transitAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request to be refunded for the incorrect item she returnedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has
taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** advised us that she received the Igloo Eraser Board Refrigerator, cu ft instead of the Igloo Eraser Board Refrigerator, cu ft she orderedMs*** advised that FedEx has serviced the call tag and the incorrect item has been picked upWe cared for Ms*** with a $refundAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com