Walmart.com

Initial Business Response /* (1000, 10, 2015/04/22) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted our merchandising team and have confirmed that the $gift card is a valid promotion for the phone bundle Ms*** purchasedWe have mailed out the $gift card to Ms***Additionally, we have escalated all coaching opportunities to the appropriate level to be reviewed and addressedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/23) */
Hello,
Walmart contacted me this afternoon and has resolved the issue
Thank you for your help!
*** ***

Initial Business Response /* (1000, 5, 2015/04/06) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the fulfillment issues of her order#XXXXXXXXXXXXX for 4- PEZ Hello Kitty Easter Candy Dispenser, countWe thank you for the opportunity to address Ms***'
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and we advised her that the PEZ Hello Kitty Easter Candy Dispenser, count was set up incorrectlyFor the inconvenience, we issued Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 7, 2014/08/13) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his issue with a camera he tried to purchaseWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** tried to purchase a Nikon camera on our website and the item was out of stockMr*** went to the store and the camera was $moreWe issued MrBrinkely a $eGift CardMr*** was happy with the outcomeAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/10/29) */
*** received a Revdex.com complaint from *** *** regarding her issue with a receipt for the Savings Catcher AppWe thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe reached out to *** *** on October 23rd and asked her to provide us with a screen shot of the receipt in questionWe have not heard back from herAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 12, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am rejecting this response because I received an e-mail from Walmart's Saving Catcher team asking for a screenshot of the receipt in question so this matter could be investigatedI replied with the requested documentationI then received an e-mail back stating it was being looked in to and have not heard anything backThe person who is handling this claim needs to get the information straight, now I am even more angryTHE REF# ON THE E-MAILS I RECEIVED AND RESPONDED BACK TO IS (***)I will be copying/pasting the e-mails as proof that I, indeed, did respond and Wal-Mart did state it was being further looked intoKeep in mind, if this isn't handled within an appropriate amount of time, I will be reaching out to social media to inform everyone as to what transpired and how I have been treated regarding this matterIf my screen shot response e-mail was not received, then why would I have received a response BACK from Wal-Mart stating it was being looked into further? This is getting comical
First e-mail from Wal-Mart Savings Catcher:
Savings Catcher
Oct (days ago)
to me
Thank you for your message
Dear ***,
Thank you for contacting our Savings Catcher TeamI apologize for the inconvenience this problem has caused and I appreciate your feedback and time spent contacting us with this issue
Please get back to us with the screenshot of the concerned receipt number and we will investigate in detail
If we can be of any further assistance, please do not hesitate to contact us by e-mail at *** or by phone at ***
Sincerely,
Savings Catcher Team
For further correspondence regarding this issue, please reply to this email
----Your Original Comments Were----
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressedIf you have received this email in error destroy it immediately*** Walmart Confidential ***
The 2nd E-mail from Wal-Mart after my screenshot was sent:
Savings Catcher
Oct (days ago)
to me
Thank you for your message
Dear ***,
Thank you for contacting Walmart Savings CatcherThank you for the messageYour concern has been escalated for review and resolutionWe will contact you once this resolution is available
We appreciate your feedback and input as we work to continue to improve the experienceIf we can be of any further assistance, please do not hesitate to contact us by e-mail at *** or by phone at ***
Sincerely,
Savings Catcher Team
The Kids have voted! Check out what toys made the top Holiday Toy List
***
For further correspondence regarding this issue, please reply to this email
----Your Original Comments Were----
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressedIf you have received this email in error destroy it immediately*** Walmart Confidential ***
Final Business Response /* (4000, 17, 2014/12/05) */
*** received *** *** *** additional rebuttal arising from her original Revdex.com complaintOur Savings Catcher team reached out to *** *** and issued her a $eGift CardWe apologize for the inconvenience this caused herIn light of these events, *** considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2015/04/13) */
Walmart.com received a Revdex.com complaint from *** *** regarding one of her recent ordersWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** has stated that she was charged twice in the amount of $Our records show that Ms*** placed two ordersBoth orders; (order#XXXXXXXXXXXXX and XXXXXXXXXXXXX) were for the same itemsThe orders were placed on March 24, in the amount of $eachOur records show that a replacement for the Pyrex Prepware 1-Quart Mixing Bowls was processed and a refund was issued for the remaining items in order#XXXXXXXXXXXXXFor the second order, XXXXXXXXXXXXX, it shows all items have been deliveredBecause of this, there is no refund dueAs such, Walmart.com considers this matter closed
Again, we thank Ms***'s for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 7, 2015/01/16) */
Walmart.com received a Revdex.com complaint from *** ***'sWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s
complaint, we reviewed his Walmart.com account and order historyMr***'s has multiple accounts on our website and has been blocked for repeated returns abuserHe will not be able to place orders through our siteAs such, Walmart.com considers this matter closed
Again, we thank Mr***'s for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 11, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart.com Has been lying all the way around I have only Had One Account And They Told Me They
Couldnt Process order because They Couldnt Verify Payment
Final Business Response /* (4000, 13, 2015/01/23) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintDue to his account activity we are no longer able to process any ordersIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 15, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BECAUSE THEY ARE NOT TRYING TO HELP I GUESS IM GOING TO HAVE TO GET ME A LAWYER AND SUE THEM AND THEN GET THE FBI INVOLED BECAUSE THIS IS NOT GETTING ANYWHERE I GUESS EVERYTIME A COMPLAINT GETS IT FOES *** SERVICE WAY AND NEVER THE CONSUMER WAY SO MY LAWYER WILL BE THE NEXT ONE HEARING FROM YOU GOOD DAY! !!!!!!!!!!

Initial Business Response /* (1000, 10, 2014/02/14) */
Walmart.com received a Revdex.com complaint from *** *** regarding his order he placed for Rubbermaid TotesWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** placed an order for Rubbermaid Gallon Tote set of for pick- up todayWe apologize for the trouble he had at the store when picking up his orderWe have escalated his issues to the proper department for reviewWe have also issued Mr*** a $eGift CardWe left messages for Mr*** at XXX-XXX-XXXX and have not heard back from himIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/07) */
RE: *** *** / Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address ***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received *** ***'s complaint, we reviewed her account records and purchase historyWe have confirmed that her order was delivered to her address on March 7, Unfortunately, we were unable to reverse the charges or intercept the package since the order was deliveredWe recommend that *** *** dispute the charge with her credit card provider*** *** may also have her credit card provider contact us if they need additional information to assist herWe notified *** *** of the details and advised her to contact us if she still needed assistanceIn light of this, *** considers this matter closedHowever, *** *** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2015/07/15) */
Walmart.com received a Revdex.com complaint from Mr*** regarding the laptop he states he did not receiveWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
We received Mr***'s complaint via various sources and have extensively reviewed his Walmart.com account and order historyWhen the laptop was ordered on May 13, 2015, the addressee was selected by Mr*** or someone who has been authorized to access his accountWe're sorry if there was any confusion due to an incorrect selection when the order was deliveredIf the laptop is at any time returned to Walmart.com, we will be happy to issue a full refund for the orderIf the item is not returned, Mr*** will need to dispute the transaction with the financial institution that was used to purchase the gift card that was used to place this orderSeparately, after a thorough review of Mr***'s Walmart.com account, it has been closed due to excessive returnsWalmart.com considers this matter closed
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Walmart is unacceptable, since Walmart is failing to address the issue, and provide *** assistanceIn this case, there is an agent relationship between Walmart and Fed EXSince one of the two packages was given back to the driver, it is the responsibility of Fed EX to investigate the whereabouts of the packageI have contacted both local and state police departments, but neither police enforcement offices have been able to help meI've only been given a written reportRecently, Walmart responded to my dispute with my credit card company, stating that the computer's electronic serial number was located in Warwick, NYIf they were able to locate the ESN, why aren't they working with the police, or at least, Fed EX's security investigationsIt would seem to me that Fed EX should be working with police to question the driver as a possible suspectWalmart at the same time, knows that the computer is somewhere in WarwickAt the very least, Walmart should file a claim with Fed EX on the grounds that it is an agent relationshipAs things stand now, I'm penalized because Walmart is refusing to take the extra step and file a claim with Fed EX, and Fed EX will not help me since the contract is with Walmart (not me)Both parties are being irresponsibleI want a full refund
Final Consumer Response /* (3000, 13, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THIS MATTER IS NOT CLOSEDWalmart sent me proof that the laptop is not in my possessionIt is in Warwick New York however I live in central valley New YorkThis is clear proof that I do not have the laptop therefore I am not paying for itI also have a police report saying that I do not own this laptop either and it was stolenThis is NOT settled and I want my money back
Final Business Response /* (4000, 15, 2015/09/02) */
http://Walmart.com received Mr***'s additional rebuttal arising from his Revdex.com complaintOur records indicate that the laptop Mr*** ordered was delivered to an address in Central Valley, NYIf he has documentation from http://Walmart.com indicating otherwise, I would be happy to review it furtherIf not, per my previous responses, Mr*** will need to dispute the transactionhttp://Walmart.com has nothing further to add to this matter and will consider it closed in the meantime

Initial Business Response /* (1000, 5, 2015/07/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her defective Refurbished Garmin GPS and refund requestWe thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms*** complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** via email and phone and we have not heard backOn July 7, we refunded Ms*** $back to her original method of paymentHer refund should post *** *** can either keep the item or donate it, as we are not expecting the Refurbished Garmin GPS backAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 20, 2016/02/04) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn January 5, 2016, Ms*** placed an order for Igloo 150-Quart Coolers for same day pick up at her local Walmart storeWhen the store went to fulfill the order, there was not enough available inventory to fulfill the order and it had to be canceledWe do apologize for the inconvenience this causedWe contacted a local store in Ms***'s area who located the coolers and had them shipped directly to herIn addition Ms*** was sent a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 22, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart fulfilled the entire order at the original online priceI appreciate all their efforts to make things right with the purchaseThanks ***

Initial Business Response /* (1000, 10, 2015/09/25) */
Walmart.com received a Revdex.com complaint from Ms*** regarding the order that she did not receiveWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyThis order was purchased on our site through one of our Marketplace retailers, PCRushMs*** put a Walmart Store address as the shipping address for her orderUnfortunately, shipping to a Walmart store (Site to Store) is not a valid shipping option for Marketplace ordersOnce it was delivered, the store was not able to check in the order and the item was returned to a Walmart return centerFor her inconvenience, I have issued a full refund in the amount of $As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Base on Walmart answer, Walmart should correct the way the system was design in order to avoid this kind of problemsWhen it comes to "Site to Store", all the steps are previously done by the system, which means it will be ship to WALMART STORE with the correct shipping number and to a Walmart address, I did not change the system, all the steps where done rightMy main point here is the lack of responsibility and respect for the ***More than a month and nothing about accepting their own mistakepcRush game me all the information about who received the package and the way the package was return to the wrong place without following the right procedure
Thanks to the Revdex.com and my Discover card I got my refund
Final Business Response /* (4000, 14, 2015/10/20) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe have reviewed Ms***'s accountHer order was placed through one of our Marketplace retailers, pcRUSHOur Site to Store shipping option is not available for items that are fulfilled through Marketplace retailersThe Walmart store address would have had to have been entered manually as the shipping addressAs a result, when the item was delivered to the store, our associates were unable to properly check in the order as it was not sent through the proper channelWe have issued a refund in the amount of $as Ms*** did not receive her merchandiseOur records show that pcRUSH has also issued a refund for $At this time, a total refund of $has been issuedWe have attempted to contact Ms*** to discuss this with herWe have not heard back from herWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** T
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/22) */
RE: ***/Revdex.com Case
*** received a Revdex.com complaint from *** ***We thank you for the opportunity to address ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received ***'s complaint, we reviewed her account records and purchase historyWe have confirmed ***'s order was delivered to her address on December 15, at 4:450PMUnfortunately, *** did not receive the package that was delivered to her front doorOn December 20, a refund for this order was issued back to ***'s original method of paymentIn addition, we issued *** a courtesy $egift card to help her with her next purchaseWe advised *** to contact us if she still needed assistanceWe have not heard back from herIn light of this, *** considers this case closedHowever, *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/02/18) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his order that was returned in storeWe thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***’s complaint, we reviewed his Walmart.com account and order historyThis was handled by our department through a separate caseMr*** purchased items; a Sesame Street Elmo Toddler Bed, a Sesame Street Scribbles 4-Piece Toddler Bedding Set, and a Disney Jake and the Never Land Pirates Toddler BedHe has stated his sister returned all items to their local store, but no refunds were givenWe contacted the store and they have advised that a refund was given for the Disney Jake and the Never Land Pirates Toddler Bed and the Sesame Street Elmo Toddler BedThe Sesame Street Scribbles 4-Piece Toddler Bedding Set was not refunded in store because they could not scan in the item, and therefore returned it back to usWe have spoken to the claims department at the store and they informed us that two refunds were given for the Disney Jake and the Never Land Pirates Toddler BedIt was refunded via cash in store and through Walmart.comWe are working with our billing team to research if a recharge is needed for the double refund and will contact Mr*** once we have the detailsOur records show that the Sesame Street Scribbles 4-Piece Toddler Bedding Set was returned back to us, but no refund was given, so we have issued a refund in the amount of $for the itemThe claims department at the store (#***) where his sister return the items has provided us the signed receipts that were signed by his sister when the cash refunds were given for two items she returnedWe have issued all refunds for Mr***’s orderMr*** wanted to know why the refund was not processed back to his card that was usedWe advised him if his sister did not have the card with her, they could not process the refund back on his card, and therefore issued cash refundWe have tried to work with Mr*** and offered to have them return the cash refund they received, so we can process the refund to his card as he initially wantedIn light of these events, Walmart considers this matter closed; however, Mr*** can contact us directly if he has any questions
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/03) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
On July 1, we spoke with Ms*** directly over the phone to discuss her issueWe apologized for the inconvenience she experienced and issued her a courtesy refund for her DVD playerWe advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she needs additional assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/21) */
RE: ***/Revdex.com Case
*** received a Revdex.com complaint from *** ***We thank you for the opportunity to address *** *** concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received *** *** complaint, we reviewed his account records and purchase historyWe have confirmed that an error in our system caused *** *** order from processingAs a courtesy, we have arranged to issue *** *** a refund adjustment on a new order to match the price he originally paidWe have located the item at a local Walmart store in his area for Pick Up TodayOn December 21, we sent *** *** an email explaining these details and advised him to contact us so we can move forward with this arrangementUnfortunately, we have not heard back from himIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if he decides to move forward with this arrangement or has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2014/12/22) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding two orders she placed for Deluxe Photo CalendarsWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe want to apologize for the issues Ms*** had with her two ordersOur records indicate Ms*** has received a refund for the two orders in questionWe have also issued a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2014/12/23) */
I received an email stating that I received a $e-gift card from Walmart for this huge mistakeThat is just ridiculous! I feel that this huge inconvenience warrants more than $10! Because of Walmart's mistake that they made twice, I don't have a Christmas gift to give my momSo I called Walmart to find out why the amount was so little for such a huge mistakeA supervisor got on the phone and she immediately had an attitudeShe even had the audacity to ask me "So ma'am I'm guessing you have never made a mistake?" Then she said "Walmart didn't even have to give you that $10." She was extremely rude and not at all apologetic for my order being wrong twiceShe acted as if this was and I should just get over itI was getting very frustrated and knew that I needed to get off the phone, so I asked her for her nameShe continued to talk over me, which prompted me to ask her for her name againThis was her reply, "My name is *** and I have already told you that." WHAT! I was shocked and appalled that this was a so-called manager talking to a *** like this! A *** who paid money for a Christmas gift and Walmart messed it up twiceThis *** lady (who would not give me her last name but I looked her up and I think it's Williams) was so rude and unprofessionalShe kept going back and forth with me and in the *** service world, you do not challenge the *** and give them an attitudeEspecially when the *** is right and your company messed up! I could understand if this mistake happened once, but this was twice that they messed up the same orderThis whole ordeal has been very stressful and I am crushed that my mom will not have this gift that I ordered especially for her to open up on Christmas day
I hope that something other than a cheap $gift card will be done about thisAnd I do not appreciate this supervisor, ***, being so rude and unprofessional with me over the phoneShe needs to be counseled and really needs to take *** service training because there is no way a supervisor should talk to a *** the way she spoke to me
Final Business Response /* (4000, 11, 2015/01/06) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintMs*** order was received wrong twiceAlso, *** service was not able to helpWe have escalated her concerns to the proper department for reviewWe also issued her an additional $eGift CardIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 17, 2014/12/26) */
Please find attached our response to this consumer's complaintThank you
Initial Consumer Rebuttal /* (3000, 19, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its a product
that Wal-Mart sold to me so yes, they are liable for at least refunding for the bed that we waisted money onIwill continue this further with an attorney if they dont want to refund for the broken garbage they sell
Final Business Response /* (4000, 21, 2015/01/14) */
We have attached the Claim Department's response for this case
Final Consumer Response /* (4200, 23, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wal-Mart sold me the furnitureTherefore Wal-Mart is liableAll I want is my money back for the furniture , I spent over a grand on furniture with them and $of it is garbage, it's brokenNo I do not accept that they are not liableThey sold me the furniture they need to fix the situationWal-Mart is a multi billion dollar company and your telling me that they can't make this right? It makes no sense to me when all I'm asking for is a refundI didn't ask for medical bills, I didn't ask for pain and suffering, I just simply want my money back for the furniture that THEY sold me

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyAccording to our records, Ms*** was issued a gift card for her order totalWe attempted to contact Ms*** via telephone and emailHowever, after various attempts, Ms*** did not respondAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/03) */
Walmart.com received a Revdex.com complaint from *** *** regarding his subscription for Baby BoxWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** and his wife subscribed to baby boxBaby box is a subscription on our site that sends out useful products and tips for every stage of pregnancyMr*** did not receive the third trimester boxWe have contacted our third party fulfillment team, Brandshare, advising them of thisIt appears the shipping address was incorrectBrandshare has contacted Mr*** and have arranged to send out the third trimester boxAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They mailed box