Walmart.com

Walmart*** received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received *** ***'s complaint, we reviewed
her Walmart*** account and order historyOn February 16, 2016, *** *** placed an order for a Baby Trend Jogger System to be picked up at her local storeThe order was lost in transit and did not reach the store by the expected delivery dateWe apologize for any inconvenience that this has causedFor the difficulty, we sent *** *** a $eGift card that can be used online or in the storeAs such, Walmart*** considers this matter closed.Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific TimeSincerely, *** ** Walmart***

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 19, 2015, Mr*** placed an order a Mens Stainless Steel Textured and Polished Link Bracelet to have shipped to his local storeOur records show that the item was delivered to the store on January 5, There was a delay with the delivery and we do apologize for the inconvenience this caused Mr***Because a refund was already processed for the order before the item arrived at the store for pick up, the item could not be properly scanned inAdditionally, all coaching opportunities were escalated to the appropriate team to review and addressA refund was processed for the order on December 31, by our *** service teamThe refund will be posted back onto Mr***'s original form of paymentFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/07/02) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his late to arrive Better Homes and Gardens Providence Outdoor Day Bed of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and
appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s shipment was delayed due to mis-communication with the carrier and Mr***'s doormanWe were advised that the shipment may have also been damagedWe requested the shipment be returned to us and issued Mr*** a replacement order and expedited the processing time and deliveryMr*** received his replacement on today, July 2, We have also provided a $discount for the delays and inconveniencesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/11) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn August 11, 2015, Ms*** placed an order for a BouncePro 14' Trampoline to have it shipped to her local storeThe trampoline shipped in two boxes due to its sizeThe box of was lost in transit and therefore never made it to the storeOur records show the replacement for the missing box was picked up from the store on September 4, We have contacted our fulfillment team regarding this and they have advised that this item was shipped backhaul which caused the delayFor the inconvenience, we have issued a credit of $back to Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by a manager of Wal-mart apologizing for the inconvenienceI have recieved my trampoline and a $creditThank you for helping me in this matterEven if the trampoline was not delivered in time the situation was solved in a timely matter after I contacted Revdex.com

Initial Business Response /* (1000, 10, 2015/10/08) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a bike she had purchased online and returned at her local Walmart storeWe thank you for the opportunity to address Ms***'s concerns and appreciate the
time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyDue to the fact that the bike that she had purchased was returned to her local Walmart store, Ms*** will need to speak with the store in order to get the refund issue resolvedThe Store Manager, ***, is familiar with the case and would be happy to review her receiptsHe can be reached directly at XXX-XXX-XXXXWe attempted to contact Ms*** to provide her with this information but have not been able to reach herAs such, Walmart.com considers this matter closedHowever, if she needs further assistance, she is welcome to contact us directlyA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Initial Consumer Rebuttal /* (3000, 12, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this responseNo one from the store as attempted to contact meNo voicemails receivedI have given them all the receipts and credit cards statements from the bike that they charged me for but I never bought and that has been returned to my cardThe whole point of this is that a return receipt was not given to me in the first placeI have explained this many times
Final Business Response /* (4000, 14, 2015/11/04) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintUpon receipt of her follow up response, we attempted to reach out to her to discuss the issue furtherUnfortunately, the phone number we have on file is disconnectedAs a one-time courtesy, we have processed a refund for the charge that posted to Ms***'s accountWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Final Consumer Response /* (2000, 16, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a refund

Initial Business Response /* (1000, 10, 2015/01/11) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation teamPlease be informed that this concern
has been forwarded to their attention and they will respond directly to your agency with a responseWe would like to request an extension for complaint XXXXXXXX, to give the Walmart Stores escalation team additional time to work toward a resolution of her issue
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Pending further response from the company
Final Business Response /* (4000, 15, 2015/01/19) */
Monday, January 12,
Filed Electronically
Revdex.com
XXXXX *** Road
*** *** ** XXXXX
RE: Revdex.com Complaint Case *** *** *** Ticket NoXXXXXXXX
To Whom It May Concern,
Thank you for your correspondence regarding Mr*** ***'s recent experience at one of our Walmart stores
Our goal is to assist her and research her concernTo ensure her concern is resolved in a timely manner, we will need Mrs***'s contact numberManagement is willing to address her concern but will need to speak with herPlease provide Mrs***'s contact number that we may handle her concern with more specificity
We appreciate your assistance in obtaining this information
Thank you,
***
Resolution Specialist
Walmart Stores, Inc

Initial Business Response /* (1000, 9, 2015/07/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the Canwood Whistler Junior Loft Bed, Cherry purchased on order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate
the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyAll bundles may consist of optional component items that are available at additional pricingWhen Ms*** placed the order for the Canwood Whistler Junior Loft Bed the optional items: desk (+89.98) bookcase (+89.98) and chest(+125.54) were not availableThe bundle components were discontinued by the ManufacturerWe have explained this to Ms*** and she requested to be refundedWe refunded Ms*** $on June 16, This order has been picked up on July 2, As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 6, 2014/10/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe issued a refund of $back into Ms***'s original method of payment on October 30, On October 30, we spoke with Ms*** directly and informed her about the refund we issued back to her original method of payment During our conversation, we confirmed she no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 19, 2014/05/20) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue with the cancelation of her order on April 9thWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that her order did not pass *** of our security checksOur Billing Department has set her account to a positive status and has advised she should try to put through the order againWe left a message for Ms*** on May 20, 2014, but have not received a responseIf Ms*** has any further questions she may contact us directly at the number belowIn light of this situation, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (4000, 14, 2014/09/11) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding an issue he was having with an item that he returnedWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** item was received back in our warehouse and he should not be receiving any more emails stating his card will be rechargedWe apologize for the trouble this has caused himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 16, 2014/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2014/12/20) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr*** placed a Ship To Store orders for items that provided a delivery date of December 5, for Assassin's Creed: Rogue and December 8, for Middle Earth: Shadow of Mordor Each game was delivered and picked up prior to their delivery datesWe notified Mr*** about these details and advised him to contact us if he has any follow up questions or concernsAs such, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The advertisement on the website said I would be able to pick up the games the next day, instead they took and a half weeks to ship to the storeI picked the correct store pickup option, but the service was not provided as promised (it said I could pick it up the next day before I purchased it)
Since Walmart feels they ave no responsibility to compensate for advertising on their website, then I have no more reason to ever do business with them when it comes to game purchases
Final Business Response /* (4000, 16, 2015/01/05) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com Mr*** ***'s rebuttal arising from his original Revdex.com complaintWe have confirmed that the games Ms*** purchased were never listed for Ship To Store delivery for the next day from when his orders were placedAs stated in our previous response, we have confirmed that Mr*** placed a Ship To Store orders for items that provided a delivery date of December 5, for Assassin's Creed: Rogue and December 8, for Middle Earth: Shadow of MordorEach game was delivered and picked up prior to their delivery datesAs such, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 18, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never buy a game from Walmart againNow the case is closed!

Initial Business Response /* (1000, 10, 2014/12/12) */
RE: *** ***-***/Revdex.com Case
***.*** received a Revdex.com ***plaint from *** ***-***We thank you for the opportunity to address ***-***' concerns and appreciate the time she has taken to provide us with
her feedback and ***ments
After we received ***-***' ***plaint, we reviewed her ***.*** account and order historyWe have confirmed that per ***-***' request, an intent to cancel was placed for her orders *** and *** by the customer care associates she spoke withIntent to cancel requests does not guarantee cancellation of an orderUnfortunately, in ***-***' case, her orders *** and *** were fully processed before the intent to cancel cycle was ***pletedOn December 12, 2014, we sent ***-*** an email explaining these details and advised her to contact us if she had any follow up questions or concernsIn light of this, ***.*** considers this matter closedHowever, ***-*** is more than wel***e to contact us she has any follow up questions or concerns
Again, we thank ***-*** for her feedback and ***mentsIf either of you have any further questions or ***ments, please feel free to contact usA specialist can be reached **nday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***.***
Initial Consumer Rebuttal /* (3000, 12, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was trying to reach customer service by phone at the *** location for days no answer every time they transfered me..I had to go all the way there stand on the customer service line then I was told after I waited a hour on the line I have to go to another line the pick up line pick up the trees then go back on the customer service line to get my refund..my whole experience with walmart was very stressful and inconvenient for me and my family they have some rude customer service reps and they are far from organized..my year old daughter went through hrs of in store torture in that store just for
Final Business Response /* (4000, 14, 2014/12/26) */
RE: *** ***-***/Revdex.com Case
***.*** received *** ***-*** rebuttal arising from her original Revdex.com ***plaintWe thank you again for the opportunity to address ***-*** concerns and appreciate the time she has taken to provide us with her feedback and ***ments
We have forwarded ***-***' concerns regarding the unsatisfactory service she received to the appropriate management groups where corrective action will be takenWe can assure *** that we are making every effort to prevent these issues from occurring in the futureAs a courtesy for the inconvenience, we issued ***-*** a $egift card under order ***On December 26, 2014, sent *** an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, ***.*** considers this case closedHowever, ***-*** is more than wel***e to contact us if she has any follow up questions or concerns
Again, we thank ***-*** for her feedback and ***mentsIf either of you have any further questions or ***ments, please feel free to contact usA specialist can be reached **nday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
***.***

Initial Business Response /* (1000, 16, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the return policy for the ARRIS/Motorola Cable Modem of order# XXXXXXXXXXXXX and the rude treatment he received at his local storeWe thank you for the opportunity to
address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order history
We partnered with the management team of Walmart *** of *** CA in order to provide the best resolution possibleMr*** advised that he was no longer interested in returning the order and requested to be compensated for the rude treatment he received at the storeStore Manager *** has contacted Mr*** and has issued him at $Gift Card for the trouble and disruptionAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/05) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding issues he has had with his last few ordersWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** has expressed he has had issues with the last four orders he has placed with usWe tried reaching out to him at the number we have on file and we were not able to leave a messageMr*** may call us at the number below if he would like to discuss this furtherIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/01) */
We are requesting an extension for complaint ***, filed by Ms*** ***We will continue to work with Ms*** *** but need additional time to work toward a resolution of her issue
Initial Consumer Rebuttal
/* (3000, 7, 2014/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THEY SENT THE ORDER WHEN I REPEATEDLY TOLD THEM TO CANCEL IT RIGHT AFTER I PLACED IT...I FOUND A DEAL THAT SUITED ME BETTER...THEY SENT THE ORDER ANYWAY!!!!...THE DAMAGE IS DONE...I WAS AT THAT TIME IN NO SHAPE BECAUSE OF INJURIES TO GO RETURNING ITEMS...IT HAD TO BE FOUR TIMES THAT I CANCELED THE ORDER...I JUST DON'T GET THEM...I REALLY DON'T GET THEM
Final Business Response /* (4000, 9, 2014/08/08) */
RE: Margery ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from MsMargery ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyUnfortunately, once a transaction is completed and shipment has been processed by our fulfillment group, an intent to cancel request is not guaranteed to cancel an orderWe have confirmed that the transaction was completed and shipment was processed by our fulfillment group immediately after the order was placedOn August 7, and August 8, 2014, we communicated with Ms*** directlyWe apologized for the inconvenience and explained these details with herWe assured her that her concerns were heard and we are working diligently to improve our cancellation processDuring our communication with her, she accepted our offer to issue her a full refund for the order while allowing her to keep the products she receivedIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 1, 2015, Mr*** placed an order for a Straight Talk Prepaid Smartphone for same day pickup at his local Walmart storeTo protect our customers' payment information, each order must go through a verification process which can take 1-daysMr***'s order was verified and processed for pick up on November 2, Our records indicate that the order was picked up that same dayWe have tried to reach Mr*** several times by phone and via email to discuss this matter, but have been unsuccessfulAs such, Walmart.com considers this matter closed but we encourage Mr*** to contact us directly if he still needs assistance with his order
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart should not be allowed to advertise same day pickup when they have admitted that's not trueI quote "Each order must go through a verification process of 1-days" That is not same day pickupI did pick up my order the next day, but it was because I raised *** with WalmartThe money was taken out of my account immediatelyForce Walmart to remove the same day pickupIt is advertising!!!
Final Business Response /* (4000, 14, 2015/11/20) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWalmart.com takes the security of our customers account information very seriouslyAs such, as we advised in our previous response, each order must go through a verificationWhile most orders are reviewed almost immediately after they are placed, some orders do require additional verification, which can potentially take 24-hoursWe have made multiple attempts to contact Mr*** to discuss this with him but we have not heard backFor his inconvenience, I have sent him a $eGift cardWalmart.com considers this matter closed
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding Walmart's price match policyWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have contacted Mr*** and advised that when the item is in-stock at both retailers the price match can be honoredWe have also emailed Mr*** and provided him with the link to our price match policy http://help.walmart.com/app/answers/detail/a_id/We have not heard back from Mr***As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I guest their is some commination barrier herewhat the matter with your price match policy?
as walmart.com advertised the product online and store associate responsehowever both of them didn't state the time window
so within a few hours(after I got back home) price was change
againdon't post your policy againjust let me know your website is nothing relation to the storeI will stop botherthank youI should have know walmart and walmart.com is two companysince there are two company of course they don't need to be responsible for the other
Final Business Response /* (4000, 9, 2015/05/05) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe have spoken with Mr*** and he advised when his local store did not have inventory for the Apple iPad mini 128GB he wanted to ensure that he would be able to get the special online pricing, instead Mr*** was not given adequate informationDue to the inconvenience we have issued a $eGift card that he can use at his discretion at his local store or onlineWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com
Final Consumer Response /* (2000, 11, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
talked to *** J
SrExecutive Escalations Specialist
and finally there is someone who was really listen to what happen and give a response base on the situation, rather than the other all answered in formatted answers
and if the company reply based on the situation, either it was yes or no, all the matter is if it is making scene, there should be no problem caused

Initial Business Response /* (1000, 6, 2016/03/10) */ Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 26, 2015, Mr*** placed an order for Yamaha Indoor/Outdoor SpeakersA delay email for the order was sent on January 1, Our records show that Mr*** contacted our customer service team on January 6, requesting to cancel his orderNormally when an order is canceled a refund is automatically generatedThe Yamaha Speakers did ship out and were delivered to the store on December 30, Due to a system issue, which has since been addressed, the order was not expired when it was not picked upA refund has been issued and will post to Mr***'s original method of paymentAs such, Walmart.com considers this matter closedAgain, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific TimeSincerely, *** Walmart.com Initial Consumer Rebuttal /* (2000, 8, 2016/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Was handled immediately after the Revdex.com complaint was filed, but the time and effort that went into even having to get to this point with multiple unsuccessful attempts with customer service (online and phone), Twitter and a snail mail letter to Arkansas and California was ridiculous

Initial Business Response /* (1000, 5, 2014/05/01) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***' letter, we reviewed her Walmart.com account and order historyMs***'s believed that Walmart.com placed a restriction on her account based off her bankruptcy historyWalmart.com orders are not decided on a customer's credit history such as bankruptcyOur billing group confirmed that her order cancelled since her billing information failed to pass all security checksWe attempted to reach out to Ms*** on April 23, 2014, and May 1, 2014, but we were unable to reach herWe wanted to inform Ms*** to verify with her bank that her billing information was correctWe left a message on her answering machine explaining these details and included our number so she could contact us if she still needed assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not except this response because it is ridiculousThere is no such thing as a "failed to pass all security checks" because my card was charged then within hours the charges were reversedI have contacted my bank on several occasions and I have been assured that the problem is not with them but with Wal-Mart.comI have yet to hear the actual "reasoning" behind what is referred to as a "failed to pass all security checks." In other words what are you checking for.....I would like to schedule a conference call between Wal-Mart.com, my bank and myself in order to "resolve" this failed security check and ensure it does not happen againAs mentioned in my previous correspondence, I currently reside at an APO AP (in Korea) and did not recieve a phone call from Wal-Mart repI can be reached at XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2014/05/21) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms*** ***' rebuttal arising from her original Revdex.com complaintAll orders placed at Walmart.com are subject to security checksUnfortunately, Ms***' orders were cancelling due to not passing security checks in our systemHowever, we have adjusted some protocols in our fraud risk system to assist with Ms***' future ordersOn May 20, 2014, we spoke with Ms*** and explained these detailsWe advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (2000, 11, 2014/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have confirmed and was able to make a purchase Wal-mart.comThank you

Initial Business Response /* (1000, 19, 2014/09/22) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his order for a TVWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** purchased a TV and that stated on the box output audioWhen he hooked up the TV he realized this feature was not thereWe have escalated this issuer to the buyer for reviewMr*** returned the TV and has been issued a full refundWe apologized to Mr*** for the inconvenience this has caused himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 21, 2014/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)