Walmart.com

Initial Business Response /* (1000, 10, 2015/03/06) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyMr*** placed an order and needed a receipt as he wanted to return an itemMr*** advised that the agent he spoke to was rude and not helpfulWe contacted Mr*** and provided him his order confirmation and an easy returns receiptMr*** has also mentioned additional unsatisfactory experiences he has hadWe have escalated all his concerns appropriately on our end and the stores endAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One of the worst online experiences, everWill never buy from them again
Final Business Response /* (4000, 14, 2015/03/13) */
Walmart.com received Ms*** ***' additional rebuttal arising from her original Revdex.com complaintWe do apologize for the unsatisfactory experience she had with her ordersWe have made sure all coaching opportunities were addressed on our end as well as the storeFor the inconvenience, we have issued a $Egift CardIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** L
Walmart.com
Final Consumer Response /* (2000, 16, 2015/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the gift cardIt was very kind of Walmart to send itThank you for all your help and listening to my complaint

Initial Business Response /* (1000, 6, 2015/09/30) */
Proposed response for: Revdex.com Complaint Case #: XXXXXXXX
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received a Revdex.com complaint from *** *** regarding the delay in receiving an E cardWe thank you for the opportunity to address
*** ***' concerns and appreciate the time she has taken to provide us with her) feedback and comments
After we received *** *** complaint, we reviewed her Walmart.com account and order history*** felt she was promised hour delivery for the E card to be on her account ($45.00)By the end of the day, it still hadn't arrivedSince she had to purchase card at another location, she wanted a $e card on her accountWe processed her request as a one-time courtesyAs such, Walmart.com considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Senior Specialist Operations-Executive Escalations

Initial Business Response /* (1000, 10, 2014/06/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
On
June 12, 2014, we attempted to contact Mr*** at (XXX) XXX-XXXX, but he was not availableWe left him a message and sent him an emailWe advised Mr*** to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
For whatever reason, I did not receive the phone call or email that walmart.com sent meHowever, I have received notification from walmart.com that the credit card used to make the initial payment has been credited the disputed amount of $I will have to check on this
Walmart have been sincere in their effortsI have not received any anwers to any refund from Unbeatable

Initial Business Response /* (1000, 5, 2016/02/12) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding non-receipt of her complimentary $eGift cardWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** was issued the $eGift card on February 23, This was emailed to Ms*** at ***@gmail.comWe attempted to reach Ms*** after the Gift Card was issued, but her never heard backOn February 4, we resent the $eGift card to Ms***'s email address as noted aboveWe have made several attempts to reach Ms***, via phone and email and we have not heard backIn order to provide final resolution, if needed, we will need to speak with Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/01) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***' complaint, we reviewed her Walmart.com account and order historyTo protect our customers, each order must go through a verification processOur records indicate that Ms***' account did not pass payment verificationAs a result, her order was canceledHowever, our billing group has made some changes to help her account place successful ordersOn October 1, 2014, we spoke with Ms*** directly over the phone and notified her of the updates we made to her accountWe assured Ms*** that she can place a successfully order and provided our contact information so she could contact us if still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 12, 2014/08/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding his order for warranty that he did not receiveWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe contacted the warranty company and they have advised us they have sent the warranty information to Mr*** through USPS mailWe have advised Mr*** to contact us if he does not receive in a timely manner and we will follow upAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Business Response /* (1000, 15, 2014/09/12) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his issue he had with a warranty package he purchasedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe reached out to out to our warranty center and they advised us Mr*** should receive an email with the warranty information he purchasedWe advised Mr*** of this information As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/06) */
Walmart.com received a Revdex.com complaint from Ms*** ***'s regarding an experience she had in one of our storesWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe apologized to Ms*** as she was not treated properlyWe have escalated her experience with the proper department in hope that no other customers will have to go through this experienceWe issued Ms*** a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/09/22) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn July 24, 2015, Mr*** placed an order for a $Visa Gift CardThis order was shipped and deliveredOur records show that the card was redeemedAs per our terms and conditions, he would have needed to dispute the chargesMr*** has filed a dispute and was refunded through his bankWe have contacted Mr*** regarding thisAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This issue was resolved satisfactorily, although it was ultimately resolved by my bank issuing a refund instead of Walmart

Initial Business Response /* (1000, 5, 2015/07/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe confirmed that Mr***'s order was canceled after his payment did not pass *** billing verification systemUnfortunately, the price of the iPad Mini Mr*** originally ordered increased at the time he was attempting to place a new orderThe current price of the iPad Mini he originally ordered is $We understand the frustration this has caused Mr***That is why we have issued him a $egift card to help match the price for a new order of the iPad Mini Wifi + VerizonOn July 16, 2015, we attempted to call Mr*** at (XXX) XXX-XXXX and left him a messageWe sent Mr*** an email explaining these details and advised him to contact us if he still needed assistanceOn this day, Mr*** responded back and confirmed he no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he still needs assistance
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/20) */
Good day
I have heard from the company and they have resolved the issue promptly and fairlyThank you for your assistance
***

I purchased chairs from Walmar*** After approx months the bottom completely came out of one of themBelow is my chat with Walmart online I think it speaks for itself:
*** *: Thanks for chatting with Walmar***! I’m *** * and I’ll be assisting you todayYou: Hi ***, I'm trying to find out about getting a warranty claim for a chair
*** *: Good Morning ***
*** *: I understand, did you place the order at store or online?
You: Here is the order # #XXX I purchased of them online and one is broken
You: My name is ***
You: Here is the part # ***
You: Are you still there?
*** *: I’m happy to assist you with thatFor security purposes can you please provide your full billing address?
You: XXX
*** *: Thanks*** *: I was checking that this order was from You: That's correct
You: I would think They should last for more than a year
You: I'm trying to find out what the warranty is
*** *: I was checking that return period for tat
*** *: expired on 07/30/You: I understand I'm trying to find out about a warranty claim noit a return
*** *: in this case, let me find you the phone number of the manufacturer
You: Thank you
*** *: just one question
*** *: these chairs came with a box?
You: I don't recallThey were shipped to a store in Boone NC
*** *: I see
*** *: I was checking our inventory
*** *: and they do not display a manufacturer*** *: Most of the times
*** *: the phone number arrives in the box where i***es
*** *: in this case, please feel free to advocate to the store in Boone NC and inquire them if they can provide you with the phone number of the manufacturer*** *: They will be more than glad to help you
You: Absolutely NOTI purchased onlineP;lease put a supervsor on now
*** *: As customer too, I definitely understand that this is frustrating and rest assured that I am doing all my best to help youi
You: From my end I dont see it that way:Looks like you are passing the buckYou: Can I please chat with a supervisor or can one have one call me?
Communication with *** * has been lostPlease wait while attempts are made to restore the connection

Initial Business Response /* (1000, 10, 2014/02/18) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***’s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After reviewing Ms ***’s account records, we have confirmed a refund for her order was issued to her on February 1, We also confirmed her issue was addressed under incident XXXXXX-XXXXXXWe contacted her under incident XXXXXX-XXXXXX and advised her to contact us if she still needed assistanceWe have not heard back from herHowever, Ms*** is always welcome to contact us if she has any follow questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, as soon as I told them that I contacted the Revdex.com, they were willing to issue a refund

Initial Business Response /* (1000, 5, 2015/04/02) */
Walmart.com received a Revdex.com complaint from *** *** regarding her most recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order on March 4, and she states that she was doubled billed for the orderOur records show that she was billed in the amount of $on XXXX-XX-XXThe first charge was an authorization holdAn authorization hold is placed on the method of payment for the amount of the orderThis authorization hold is not an actual charjust confirms that there are funds available to complete the purchaseThe actual charge for the purchase amount does not occur until the order is shippedThe timeframe to remove the authorization hold from the credit card is 7-business days depending on the bank policiesWe have tried to contact Ms*** via email on 3/31/2015, but have not heard from herAs such, Walmart considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent Walmart.com orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn September 15, 2015, Mr*** placed an order for a Rubbermaid 7' x 10' Storage BuildingWhen he contacted us to let us know that his order was missing parts, a replacement order was immediately processedUnfortunately, the replacement order had cancelled and a credit in the amount of $was processed on his original order for the inconvenienceAs a one-time courtesy, we have provided a refund for the remaining amount that was collected for the orderAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart took days to correct their error, days that they had my money, days of emails from Walmarts automated systems, days of me calling people at Walmart, days of my wife and I worrying if we would ever get our money backAnd prior to the them delivering half of my order I spent over $building a foundation for the shed I paid for and Walmart didn't deliverAnd all of that is unacceptable!
Final Business Response /* (4000, 14, 2015/11/17) */
Walmart.com received *** *** additional rebuttal arising from his original Revdex.com complaintTypically refunds post within 3-business daysHowever, Mr***'s refund had to be manually procced which caused the delay in getting this resolved for himWe have contacted Mr***, apologized for the delay and issued him a $gift card for the inconvenienceWalmart.com considers this matter closed at this time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding pricing changes for items in her shopping cartWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted Ms*** and have advised that we will honor the pricing the items in her shopping cartWe have also requested Ms*** contact us back when she is ready to place the orderAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 12, 2014/04/24) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her return and refund request for the *** *** Upholstered Headboard; Size: King and return feesWe thank you for the opportunity to address Ms***'s
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe partnered with the Marketplace vendor, Wayfair in order to successfully care for Ms***Wayfair has picked up the *** Lawrence Upholstered Headboard; Size: King and have waived the return feesMs*** has been fully refunded in the amount of $1,As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/26) */
*** received a Revdex.com complaint from *** *** *** regarding his order for Boys' waterproof snow bootsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received *** ***'s complaint, we reviewed his *** account and order historyOur records indicate his purchase was made in August Unfortunately, *** *** order is out of the return policyOur policy on this specific item has a return policyWe apologize for the inconvenience this caused him and as a one time-courtesy have issued him a $eGift CardAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2015/01/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response, however, I think that Walmart have to be more flexible with the costumers and they could learn from ***

Initial Business Response /* (1000, 10, 2015/06/26) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund or replacement request for the 700c Mongoose Detain Men's Urban BikeWe thank you for the opportunity to address Mr***'s concerns and appreciate
the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have made several attempts to reach Mr*** and we have not heard backIn order to provide the best resolution possible we will need to speak with himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/10) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Initial Consumer Rebuttal
/* (2000, 18, 2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/18) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his order for the Timberline Black Mulch, cu ftWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyBecause Mrneeded his order right away, he placed the order as Pick Up TodayHowever, they were not ready, so he went to the store instead and purchased themMr*** wanted to cancel his online order and get his refundIt appears his order was showing he picked them up, so we contacted the store and they have confirmed that it was an errorWe have issued a credit back to Mr*** for the order he did not pick upAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took several emails, several phone calls, and several days but the matter was finally resolved to my satisfaction

Initial Business Response /* (4000, 10, 2014/07/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding Ozark Trail Person Instant Dome Tent she purchasedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** ordered an Ozark Trail Person Instant Dome TentOnce an order is placed, a finance hold for the amount of the order is put onto the form of payment usedA finance hold is not an actual charge - it just confirms that there are funds available to complete the purchaseOur records show that Ms*** placed a total of three ordersThe first order was cancelled as we were having issues with Paypal authorization chargesBecause the order was cancelled, the charge did not go through, but the finance hold will still be on the accountGenerally it can take up to days for the finance hold to fall off the account, sometimes sooner depending on the bankWith Paypal, the refund or authorization holds will fall off within 24-hoursThe second order that was attempted did process through; however, Ms*** requested to cancel because it has been taking too longWith this cancelled order, a refund was processed back the same day to her Paypal account
We attempted to contact Ms*** at XXX-XXX-XXXX on June and 16, but were unable to reach herOur records show that Ms*** placed a third order and it has been shippedWe have escalated this matter regarding her unsatisfactory experience to the appropriate level to review and addressFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Walmart's response and now I know where the gift card came fromIt just suddenly appeared in my email and I wasn't even sure if it was realThank youI just wish that someone in customer service has just said, we're having issues with Paypal right no, rather than accuse me of using a fraudulent accountAnd while I understand that a hold can be placed on the account, when I placed the original order, the website told me that the order could not be placed because the payment could not be authenticatedSo if no order was placed, then how was the hold put on my account? And then why did I later receive an email with an order# but saying the original order had been cancelled at my request? I understand that these are questions that will probably never be answeredAgain, I just wish someone had said, "We're having paypal issues." Instead, from the very beginning of my call, I was accused of using a fraudulent account, of stealing someone's account info which was clearly not the case