Walmart.com

Initial Business Response /* (1000, 10, 2015/02/04) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** *** We thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms*** complaint, we reviewed her account records and purchase historyWe have confirmed that Ms*** did not receive a refund from her local storeWe issued Ms*** a refund of $for her order back to her original method of payment after confirming she was not refundedAs a courtesy for the inconvenience, we issued Ms*** an additional refund in the amount of $On February 4, 2015, we spoke with Ms*** directly over the phoneWe apologized for the inconvenience and assured her concerns were heardDuring our conversation, we confirmed Ms*** no longer needed assistanceWe also sent Ms*** a follow up email regarding our phone conversation and provided our direct number so she could contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response, and for your time to understand and resolve my caseI am totally satisfied with the resolution
Again, thank you
***

Initial Business Response /* (1000, 6, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After Walmart.com received
Ms***' complaint, we reviewed her account and order historyOn January 20, an unauthorized order was placed using a gift card that was stored on Ms***' Walmart.com accountWe have advised Ms*** that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeAs a one-time courtesy, we have sent a $eGift card to Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/09) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she tried to cancelWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs*** placed an order and tried to cancel immediately after the order was placedUnfortunately, her order was not canceledWe apologized to Ms*** for the inconvenience this caused her and issued her a full refundAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for your quick response!

Initial Business Response /* (1000, 8, 2014/12/22) */
*** received a Revdex.com complaint from *** *** *** regarding the Straight Talk Samsung Galaxy SLTE Prepaid Smartphone of order#*** and price match requestWe thank you for the opportunity to address *** ***'s
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have contacted *** *** and she advised when the ordered the Straight Talk Samsung Galaxy SLTE Prepaid Smartphone she did not confirm if it could be used in her area*** *** has been approved for price match for the Straight Talk Samsung Galaxy SPrepaid Cell Phone, White in the amount of $We have placed new order#*** with the promised price adjustmentAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2016/01/19) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 21, 2015, Mr*** placed an order for Rain Wizard UrnsDue to an error, we were unable to fulfill the order and it had to be canceledMr*** was issued a full refundWe have spoken with Mr***, apologized for the difficulty he has experienced with his orders and provide him with a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Hello ***,
The business did contact me and did resolve the issuesBelow is the businesses response to me by emailIf you could close the complaint I would really
appreciate itYour help in this matter is greatly appreciatedThanks Have a great day From ***

Initial Business Response /* (1000, 10, 2016/01/29) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr*** placed an order on November 26, for a SCEPTRE 40" TV and contacted the carrier to schedule the delivery, as he needed to take the day off of work to sign for itMr*** informed us that the carrier did not make their delivery attempts during the time they agreed uponAfter three failed delivery attempts, the package was returned to our return centerOn December 17, 2015, a full refund was processed when the item was checked back inFor the inconvenience he experienced, we sent Mr*** a $eGift Card that he can apply towards a new order for a SCEPTRE TVAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/03) */
We are writing to request an extension for the complaint referenced abovePlease know that we continue to work with Ms*** but will need additional time to work toward a resolution of her issue
Final Business
Response /* (1000, 12, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe have refunded Ms***'s orders in fullAs compensation for the issues surrounding her order, we have also sent her a $egift cardWe attempted to call and email Ms*** in order to discuss this matter, but we were unable to reach herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/25) */
Walmart.com received a Revdex.com complaint from *** *** regarding her orders that were cancellingWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyPlease know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our siteUnfortunately, unauthorized or fraudulent charges occurWe have reviewed Ms***'s account and order historyOur records indicate that the orders did not pass our finance screenings and caused her orders to cancelWe have escalated this to our billing team and they have put his account in a positive state, so she is able to process ordersAlso, we apologize that his funds were held in a pending authorizationWe have issued Ms*** a $gift card for her troublesAs such, Walmart considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Resolution Specialist

Initial Business Response /* (1000, 5, 2015/09/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a price issue on the flip flops she was interested in orderingWe thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyDue to an error on the site, the item was listed incorrectlyAs such, when Ms*** added the flip flops to her cart, the price was higher than what was original shownThe issue has been fixed and for the inconvenience, we provided Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** A ***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They immediately handled the problem soon after this complaintIm satisfied with the outcome thank you Walmart

Initial Business Response /* (1000, 5, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the shipping options for the Visa $Gift Card of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** and have not heard backBecause we were not able to fulfill and deliver within the expectations of Ms*** we have refunded her $for the orderAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the information she was not given regarding her returnWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs*** returned her two concord cell phonesShe was not informed to keep the sim cards for those to use for her replacement phonesFor the inconvenience, we have issued a $Egift Card to Ms***, so she can purchase a new sim card for her phoneIn light of these events, Walmart considers this matter closedHowever, Ms*** can contact us directly if she has any questions
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Hello ***,
Sorry to hear about this negative experience
I took a look at your cases and some of the feedback contained within themThe error message you mention is a bug that is affecting a few of our customersWe currently
have our engineering folks looking into this, working on a solutionFrom what I have understood, once we create a solution, it needs to be approved by SONY, in order for it to take effect on those devicesIt will have to be a collaborative effort on both parties
I have asked *** to ping our engineering folks once again, to get a status update on this
Sorry for the inconvenience and frustration this is causingI wish I could say that I would get this bug fixed, but it is out of my scope
Thanks!
-VUDU
Initial Consumer Rebuttal /* (3000, 7, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a more detailed response from the engineering department directly pleaseIs this a Sony / Vudu compatibility issue? What is the progress of the fix? Why is it taking months? Thank you
Final Business Response /* (4000, 9, 2016/01/11) */
Mr***'s complaint has been received, and it has been determined this is an issue for our Vudu Support TeamPlease be informed that the follconcern has been forwarded to their attention, and someone should be getting in contact with Mr***
Walmart.com
Final Consumer Response /* (4200, 11, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has not proposed any kind of resolution what so ever, nothingThe only response received is that they know of the problem, but cannot reach the department responsible for fixing itThey have no idea how, when, or if a solution will ever be reached because they cannot get a response from the engineering department of their own companyI find this unacceptable that they cannot reach a department in their own company to find out how this matter is being addressedI have been waiting for a response for months on this matterCould someone of authority in the Walmart corporation please get in touch with the engineering department at Vudu, and ask them to e-mail me on what and when a fix will be implemented? Perhaps no fix has been thought of is why the engineering department does not answer, and they need to be convinced to take action on itI'm not sure since no one answers meThank you

Initial Business Response /* (1000, 10, 2014/07/17) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order that was delayedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records show that Ms*** filed a separate complaint and was contacted by our department on July 9, Ms*** advised that she had not been refunded and that she needs her funds in order to purchase the item from another locationWe contacted Ms*** and she advised that the issue has been resolvedMs*** confirmed that she has received her refund of $via PaypalAs such, Walmart considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/11) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the order for the Vizio 60" Class LED 1080p 120Hz HDTVWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted our fulfillment center and they have researched this delivery and have confirmed that the item was lost in transitThe carrier, Pilot, was able to locate the item and they advised it will be returned to WalmartWe contacted Ms*** asking if she would like the item and she stated she would prefer a refundTherefore, we have issued a full refund for the Vizio 60" Class LED 1080p 120Hz HDTV back to Ms***'s original form of paymentAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 11, 2015/02/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding unauthorized usage of her Walmart.com accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her account and order historyWalmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our siteWe attempted to reach Ms*** to assure her that Walmart.com has not been impacted by a security breach and have not heard back from herWe recommend Ms*** take protective and preventive measures in order to secure her information in the futureFor more information, she can visit http://corporate.walmart.com/privacy-security/tips/personal-computer-securityUnf...⇄ we will be unable to provide a year of free credit monitoring but for the inconvenience we have issued Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I would like to point out I indicated email as my preferred form of communicationI received two calls from *** with WalmartThe first was on January 30th at 7:pm, while I was busy attending to my children*** advised of her office hoursI received another call on Feb at 4:58pm while I was at workIt is very difficult for me to connect with *** due to my schedule and a two hour time differenceI returned her call on Feb 4th at 4:47pmI left a message and asked that she please email me as my schedule did not allow me to be available for calls during her office hours
I have received no email corespondence from ***I have not received the gift card she mentionsHowever, I would not consider $acceptable compensationI will spend far more than that to secure my own credit monitoring servicesAlso, as I added to my claim, I most likely had more than that saved in the Savings Catcher app that was tied to the same account
Final Business Response /* (4000, 16, 2015/02/23) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintMs*** has informed us that she has been receiving junk mail and that the complimentary eGift card email we sent could have been deletedI have resent the eGift card, but have not heard back from Ms***Walmart.com has not been impacted by a security breachIf Ms*** has not received the $eGift card she will need to contact so we can issue anotherWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/12) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the Walmart Family Mobile Samsung Galaxy S II 4G that she purchasedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has
taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** ordered the Walmart Family Mobile Samsung Galaxy S II 4G phoneThe ad online stated it was brand new, however, when Ms*** received her package she stated it was a refurbished phoneWe have contacted our fulfillment team to confirm this and unfortunately, we do not have the Walmart Family Mobile Samsung Galaxy S II 4G phones in stock, so we are unable to determine thisAs a one-time courtesy, we have issued a full refund to Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/22) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her cancelled Pick Up Today and Site to Store order cancellationWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and advised that when her local store did not have the inventory to fulfill her Pick Up Today order, our system processed a new order for Site to StoreMs*** advised us that the expected delivery date was not soon enoughMs*** advised that she reached out to *** Service and was not assisted after being placed on hold for long lengths of timeMs***'s order was cancelled by *** Service and she has been refundedFor the inconvenience we have placed a complimentary order for the Lasko 18" Stand Fan with Remote Control, BlackWe have also addressed the coaching opportunities regarding the poor *** service with the appropriate *** Service AgentsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** was wonderful in listening to my problems and offered the fan without me requesting any kind of compensation on the phoneShe not only is sending us the fan but it will be here today at some point and she apologized for the disrespect and poor *** service situationsI am very pleased with the response

Quick Review: Walmart stole $from me-I was double charged for an itemI dealt with an issue for over months and had dates and amounts and pages of information for them including bank statements and moreYet, at the end my money is still not going to be returned to meI never disagreed on the first charge and did not want a full refundI only wanted the second charge returned which I should have never been charged in the first placeYou live and you learn and I will NEVER buy from Walmart*** again

Initial Business Response /* (1000, 11, 2014/03/28) */
Walmart.com received a Revdex.com complaint from Mr*** ** regarding the $gift card that came with a promotion through VerizonWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyMr** received his $gift card however; it showed that it was already redeemed at a store in *** We contacted MrXu and he also advised that he had two unauthorized charges for xbox's that he did not placeWe have reviewed those two orders and they show they have been refunded back to Mr*** original form of paymentBecause Mr** is located in New York and the card was redeemed in Florida, we have escalated this to the appropriate team to investigateHowever, we have mailed a new $Gift Card via rush shipping to Mr*** address listed on his account to resolve his issue in the meantimeAs such, Walmart.com considers this matter closed
Again, we thank Mr** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com